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inovator said:

I respectfully say in this case your wrong. I agree with you in cases where this is set up incorrectly. I have dealt with Sony for years. In recent years I called them at least 6 times. I have also Done things online to solve problems as well. The phone is a tool
Sometimes online support doesn't work well. You should have the option. Amazon is the ultimate example of great phone support 2nd to none. Let's not make excuses for oculus (facebook) steam etc. FALLING SHORT. Also what you would rather do is fine but not all customers are the same

Except Amazon not a great way to look at customer support. I mean they are train to say, yes and replace. They dont do anything outside of that as far as each product. At best they will help you with the GUI and send you off to their next level via email once a problem has been seen. As for as item - they dont give a crap why it is broken and etc - and this is a problem for them under the hood costing them a lot of money. They even came out and said this approach wouldn't work for everyone and that they're just in a spot that makes this work well for them that others can not. With that said - I would consider it a poor example as far as customer services to business cost.

What I will say is it would be nice to split some parts of the customer services off to real people. For example, do we really need an email system to do a warranty claim? There is so much time wasted with how they do things for a warranty claim that a customer service rep could do in matter of mins compare to days it takes now. 

danielmguk wrote:

jherico wrote:

epicslothz wrote:

All jutter for me has to do with head tracking. If I do the same movements with mouse, I don't get jutter.

That's because judder is related to timewarp, which compensates head motion and prediction.

Holy shit!

I said this on Reddit and Palmer himself smacked me down saying it was not.

He's right and I'm wrong. At least on my system it looks like it's strictly an issue with the nvidia card dealing with multiple displays with different refresh rates.

If we were talking about customer service by phone 30 years or so you'd have A very good point. But this is 2019 and these days you'll end up speaking to someone in India or Pakistan who doesn't speak English too well and won't be able to cope if they go off script. That's just the way that things go these days, customer service outside India and Pakistan is just too expensive and rarely done.