I am writing to apologize for the delay in completing the order you placed online with mobilefun.com recently.
Order ID: XXXXXXX
The following item 48645, Samsung Gear VR Virtual Reality Headset for Galaxy Note 4 - is delayed with our suppliers and we have been provided with an updated time of arrival to our warehouse of 11/17/2014. I will ensure that the team keep you updated with our progress and on receipt of the item by our warehouse team; we will prioritise onward dispatch to you.
However I also understand that any delay may be unacceptable and inconvenient for you. Therefore should you wish to revisit the mobilefun.com website and choose an alternative item that is available in stock for immediate dispatch, then please reply to this email and include the product reference for your preferred item (This number can be found on the product description page of the website to the right of the image, under the product title). Your request will be processed as a priority.
Alternatively you can contact the Customer Service Team by emailing [email protected]
Thank you for your patience so far and please accept my apologies for the inconvenience that has been caused by this delay.
Customer Service Team
Order #: 6130000XXXXXXX Jan 6, 2016 8:07 AM PDT Los Angeles, CA
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