cancel
Showing results for 
Search instead for 
Did you mean: 

Macbook Won't Detect DK2 - Why?

alexgpark
Honored Guest
Issue:
DK2 not being detected (ConfigUtillity reads "No Device Attached")
Solid Orange Light on DK2 (was previously blinking Blue and Orange)

Setup:
Macbook Air 13" running OS X Yosemite

I have:
- Downloaded the most recent SDK
- Installed Runtime and updated firmware to most recent
- Installed ovragent
- Restarted Macbook and ConfigUtility multiple times
- Made sure everything is plugged in

Error dialogues:
Not sure if relevant, but this came up in terminal when I ran ovragent:
/Applications/Oculus/Agent/ovragent ; exit;
Error: {ERR-014} [NetServer] Unable to start listening socket
OVR::DeviceManagerThread - running (ThreadId=0x0x0).
OVR::DeviceManager - initialized.
OVR::OSX::HIDDevice - Failed to open device. kr: -536870203
OVR::OSX::HIDDevice - Failed to open HIDDevice: USB:vid=2833:pid=0021:ser=H1DEM9W6M9D0KC00D100OVR::OSX::HIDDevice - HIDShutdown 'USB:vid=2833:pid=0021:ser=H1DEM9W6M9D0KC00D100'
Error: {ERR-023} [TrackingManager] Unable to create detected HMD sensor device
logout

[Process completed]


Help! I just want it to work!

Seen this same issue here multiple times on the forums, but seems to be mostly Windows cases, not Mac.
4 REPLIES 4

cybereality
Grand Champion
Would you happen to have a Windows PC to test on?

I'd just like to check if the headset itself is working,
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

alexgpark
Honored Guest
"cybereality" wrote:
Would you happen to have a Windows PC to test on?

I'd just like to check if the headset itself is working,


Nope I do not 😕 Are there any Mac support specialists on the Oculus team?

Anonymous
Not applicable
The runtime installs the service (ovragent). In your steps, what does this refer to:

- Installed ovragent

Anonymous
Not applicable
The Error in the terminal is occurring because you're trying to run the service while another instance is running.
Get Help
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset
Tips and Tricks: Help with Pairing your Meta Quest
Trouble With Facebook/Instagram Accounts?