Cannot login to Oculus app? — Oculus
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Cannot login to Oculus app?

IridiumStudiosIridiumStudios Posts: 52
edited December 2015 in Samsung Gear VR
Weird one, here. It's been a little while since I'd used my Gear VR, and upon booting up my Note 4, I had some updates. Cool.

However, the setup process wanted me to log in with my Oculus account. Okay. But upon entering my E-mail and password, it tells me my username and password are invalid. But they aren't. I just used them to log in on the Oculus website, no problem. I changed my password to something else. Same thing; I can log in just fine on the website, but the app continues to insist the combination is invalid. The internet connection is working fine.

Any ideas, C?

Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    OK, so I'm not seeing any failed login attempts on your account. Meaning most likely that you are putting an incorrect email address. Is it possible you put your username in the field by mistake (it needs to be the email address, not username)?

    Can I also ask from a screenshot of the login page from your phone (especially when it shows any error)? Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
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  • I wake up, I pick up the phone, I enter the exact same thing I'd entered twenty times prior last night, aaaaaand it works.

    For the record, the app logo had changed from last night...perhaps the update needed time to propagate, I don't know.

    Sorry for the trouble! Working great now!
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Right on. No worries.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • karmachickarmachic Posts: 1
    NerveGear
    i cant log into oculus app. enter email and password and nothing happens

  • avsfan9avsfan9 Posts: 1
    NerveGear
    tried to log on to oculus app and all it wants to do is create a new account. does not have a log in link ?
  • gabriel2009gabriel2009 Posts: 1
    NerveGear
    Same issue, will not let me login to oculus.  Just keeps wanting me to create account. I've already done that and can login online but not on the app. I'd love to use this device, please someone tell me what I'm doing wrong!
  • dreamweaver5dreamweaver5 Posts: 1
    NerveGear
    I started to create a new account with oculus and after I did so and confirmed my email address, I returned to the app and could not log in.  It will only let me "create an account" but there is no login option.  I have a valid online account but no option to login on my phone app.  Is there a way to fix this or at least get an explanation on how to get this working?
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    If you are trying to login on your phone, be sure to set Android text size to medium. If it is enlarged, the login button will flow off the screen. This will be fixed soon, but for now you'll have to reduce font size. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • VivaciVivaci Posts: 2
    NerveGear
    If you are trying to login on your phone, be sure to set Android text size to medium. If it is enlarged, the login button will flow off the screen. This will be fixed soon, but for now you'll have to reduce font size. Thanks.
    Thank you SO MUCH! This was driving me crazy, and you solved my issue!  You ROCK!
  • whiley36whiley36 Posts: 1
    NerveGear
    I how to do a factory reset on my Galaxy S7 when I reloaded my Oculus app I was unable to log into my Oculus account it only allows me to create an account
  • ingoditrust809ingoditrust809 Posts: 1
    NerveGear
    I can't login through Facebook with my account it says invalid title... or something of that sort 
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Please submit a support ticket, thanks. 
    https://tickets.oculus.com
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • kdshooterkdshooter Posts: 1
    NerveGear
    So I'm logged in on my phone but when I connect my oculus it's still say I'm not logged in..🤯🤬
  • jpotthoffjpotthoff Posts: 1
    NerveGear
    Just got the new Oculus Quest, can't sign into the Oculus app, I've uninstalled it and reinstalled a few times but when I try to sign in, it just spins like it's trying to sign in and keeps timing out 
  • KimbaroKimbaro Posts: 1
    NerveGear
    Hello. I Can't session account on my Galaxy note 4. On Web is perfect but phone not working. Oculus Gear vr
  • TragicDelightTragicDelight Posts: 29
    Brain Burst
    Make sure you turn CAPS off.
  • PabloRomanTerradePabloRomanTerrade Posts: 1
    NerveGear
    I have the same problem. The fix para cuando...….
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