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not shipping to Canary islands?

Psychokiller999Psychokiller999 Posts: 18
NerveGear
edited March 2016 in General
This is really sad, i feel discriminated, I live in Spain and I pre-ordered a Rift because Spain was in the list of shipping countries and didn't say it exclude the Canary islands.I just had the issue that the shipping address couldn't be verified like others but the pre-order was ok and the expect shipping date was in May.Now they tell the problem is that they are not shipping to Canary islands.I sold my gtx 770 to get a one ready for the rift and this notice just make me feel very sad.Because I think Oculus should put this information more clear before the pre-order was open, for example "we ship to Spain except Canary Islands" It wasn't so difficult and with this information i didnt pre-order thinking i have one for May. Maybe i was the only unlucky person who order a Rift from Canary islands but this makes my day really bad.Imagine you feel so lucky to have te pre order because your are in one country that is in the list like me and then they tell you they can't ship to this part of the country, how you will feel?..i turned from feeling one of the lucky to feel the unlucky one..it was really much better to know this before the pre-order...I still can't believe i will loose my pre-order place because of that.Sorry if my english is not very good I need to improve it.
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Comments

  • Nacho_OdinsonNacho_Odinson Posts: 36
    NerveGear
    I hope they explain that. I also from the Canary Islands and they told me everything was oK
  • cyberealitycybereality Posts: 25,076 Oculus Staff
    International logistics is very complicated. It's not as easy as adding another country to a drop-down list.

    We are launching in 20 countries to start with. Other regions will be added later, though I'm not quite sure Canary Island will be part of that list. In any case, putting the country as Spain will most like get the package lost. We had people try this same "trick" with the dev kits. You know what happened? The packages got lost. Then what do you do?
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  • Nacho_OdinsonNacho_Odinson Posts: 36
    NerveGear
    Lost? We are a part of Spain. If the package says Canary Islands, Spain, why would it get lost? Is not that we are changing the country. I think this is merely a missunderstanding and the support from Oculus just thought we were a different country.
  • SaffronSaffron Posts: 39
    International logistics is very complicated. It's not as easy as adding another country to a drop-down list.

    We are launching in 20 countries to start with. Other regions will be added later, though I'm not quite sure Canary Island will be part of that list. In any case, putting the country as Spain will most like get the package lost. We had people try this same "trick" with the dev kits. You know what happened? The packages got lost. Then what do you do?

    That's like saying that you ship to USA but not to California. And then saying that some people try this "trick" of writing the country as USA and putting the blame on them for a lost package.... :?

    Canary islands is part of Spain. And Psychokiller999 is right, if you sell to Spain but exclude some territory, that should be clearly stated in the web.

    Just my 2c.
  • Psychokiller999Psychokiller999 Posts: 18
    NerveGear
    I`m trying to clarify this with the support because I don`t understand this and its illogical because I live in Las palmas and this province belongs to Spain and the Canary Islands is territory of Spain and if anyone hasn`t it so clear you can check that here. :arrow: https://en.wikipedia.org/wiki/Provinces_of_Spain
  • EarlGreyEarlGrey Posts: 886
    Art3mis
    International logistics is very complicated. It's not as easy as adding another country to a drop-down list.

    We are launching in 20 countries to start with. Other regions will be added later, though I'm not quite sure Canary Island will be part of that list. In any case, putting the country as Spain will most like get the package lost. We had people try this same "trick" with the dev kits. You know what happened? The packages got lost. Then what do you do?

    It's understandable that Oculus doesn't want to send units to places where they get abnormally frequent lost, since what happens is that another unit has to be sent which results in Oculus losing money because they were subsidizing the devkit units.
    And even with CV1, it's being sold at a loss.

    So, I guess Oculus prioritized "reliable" countries first in their international shipping.
  • rotamirotami Posts: 118
    Art3mis
    The economy on the spain Islands is based primarily on tourism, which makes up 32% of the GDP. Spain excluded the the islands outside the European Union customs territory and VAT area. Instead of VAT there is a local Sales Tax (IGIC) which has a general rate of 7%, an increased tax rate of 13.5%, a reduced tax rate of 3% and a zero tax rate for certain basic need products and services. Consequently, some products are subject to import tax and VAT if being exported from the islands into mainland Spain or the rest of the EU.

    That's your answer. Don't you have any family across the wather?

    I remember you could also get a lot of illegal games, movies and other kind of stuff on the Islands back in the 90's, like GameBoy cards with 100 games on one cassette. GameBoys we're amazingly cheap because of the attractive tax rate. So if you're lucky you can buy a Rift in time for a much better price than the rest of Europe! :mrgreen: :o

    Maybe Cyber can add it in the CV1 Mega thread...
    We are all just human... share your respect and show your love.
  • spikerulesspikerules Posts: 27
    edited January 2016
    International logistics is very complicated. It's not as easy as adding another country to a drop-down list.

    We are launching in 20 countries to start with. Other regions will be added later, though I'm not quite sure Canary Island will be part of that list. In any case, putting the country as Spain will most like get the package lost. We had people try this same "trick" with the dev kits. You know what happened? The packages got lost. Then what do you do?

    The question should not be what THEY do, but what YOU SHOULD do to fix it. Send them the thing they paid for and make sure their country is listed and stop discrimination against them because your company thinks you won't get enough business from that particular country to make it worthwhile. Canary Islands is a Spanish Island... why on earth would this be a TRICK? If your company lists SPAIN it should be able to go to SPAIN. So I'm not even sure why this is an issue?

    The logistics can be complicated? It's not like you invented the product yesterday. It should have been made uncomplicated ages ago. You've been shipping dev kits for how long now?

    I find your tone extremely rude too. You're calling it a "trick" like they are trying to trick you? No they just want the product you have advertised the MASSES ONLINE. What a condescending git... you actually work for Oculus? Wow HR needs to be informed.
  • Nacho_OdinsonNacho_Odinson Posts: 36
    NerveGear
    Exactly, we are not tricking anyone. It is listed that Oculus ships to Spain. Im sure its a missunderstanding, but it really is tiresome trying to have a response from Oculus. Right now, consumer support is almost non existent.
  • Psychokiller999Psychokiller999 Posts: 18
    NerveGear
    Exactly, we are not tricking anyone. It is listed that Oculus ships to Spain. Im sure its a missunderstanding, but it really is tiresome trying to have a response from Oculus. Right now, consumer support is almost non existent.

    yeah the support is really very saturated I guess but I hope this will be just a missunderstanding too and they reply us saying everything is fine with the pre-order because this makes no sense to me.I fixed the minor issue that the address couldn`t be verified.It was just the symbols.Now i`m wating a reply for them and hope this could be solved soon.
  • LumousLumous Posts: 24
    I don't live in Spain but if Oculus thinks that Canary Islands are not part of Spain that's just simply wrong. And saying that people in Canary Islands try to "trick" getting the Rift into their islands is laughable at best. At least if they don't ship to certain part of a country, they definitely should inform about it. I live in Finland and I imagine people in Ahvenanmaa/Åland Islands would be pissed as fuck if they wouldn't get what they ordered. Oculus needs to get their shit together and especially their customer support.
  • Lumous wrote:
    I don't live in Spain but if Oculus thinks that Canary Islands are not part of Spain that's just simply wrong. And saying that people in Canary Islands try to "trick" getting the Rift into their islands is laughable at best. At least if they don't ship to certain part of a country, they definitely should inform about it. I live in Finland and I imagine people in Ahvenanmaa/Åland Islands would be pissed as fuck if they wouldn't get what they ordered. Oculus needs to get their shit together and especially their customer support.

    100% agree with you. How idiotic and rude is it to say a Spanish person living in Spain, YES SPAIN OCULUS, is tricking them by saying he lives in SPAIN, because he happens to live in, you know, IN SPAIN. Canary Islands IS Spain. So not only do they not know their geography, but they try and tell said person that they are a trickster, or more accurately what they are trying to say is LIAR.

    This is the customer support a loyal Oculus customer is subjected to? Does no one thing this damages Oculus's reputation? I think it's despicable.
  • SyrellarisSyrellaris Posts: 955
    3Jane
    spikerules wrote:
    International logistics is very complicated. It's not as easy as adding another country to a drop-down list.

    We are launching in 20 countries to start with. Other regions will be added later, though I'm not quite sure Canary Island will be part of that list. In any case, putting the country as Spain will most like get the package lost. We had people try this same "trick" with the dev kits. You know what happened? The packages got lost. Then what do you do?

    The question should not be what THEY do, but what YOU SHOULD do to fix it. Send them the thing they paid for and make sure their country is listed and stop discrimination against them because your company thinks you won't get enough business from that particular country to make it worthwhile. Canary Islands is a Spanish Island... why on earth would this be a TRICK? If your company lists SPAIN it should be able to go to SPAIN. So I'm not even sure why this is an issue?

    The logistics can be complicated? It's not like you invented the product yesterday. It should have been made uncomplicated ages ago. You've been shipping dev kits for how long now?

    I find your tone extremely rude too. You're calling it a "trick" like they are trying to trick you? No they just want the product you have advertised the MASSES ONLINE. What a condescending git... you actually work for Oculus? Wow HR needs to be informed.

    Yet he is right. You need to understand that even though the canary islands are part of spain they are also autonomous. To get it there you will have to adress it as such. Selecting just Spain will get it to the mainland but from there own Spain will take ages in figuring out what part of spain it needs to go to and make extra costs in doing so. Hence packages get lost.
  • Syrellaris wrote:
    spikerules wrote:
    International logistics is very complicated. It's not as easy as adding another country to a drop-down list.

    We are launching in 20 countries to start with. Other regions will be added later, though I'm not quite sure Canary Island will be part of that list. In any case, putting the country as Spain will most like get the package lost. We had people try this same "trick" with the dev kits. You know what happened? The packages got lost. Then what do you do?

    The question should not be what THEY do, but what YOU SHOULD do to fix it. Send them the thing they paid for and make sure their country is listed and stop discrimination against them because your company thinks you won't get enough business from that particular country to make it worthwhile. Canary Islands is a Spanish Island... why on earth would this be a TRICK? If your company lists SPAIN it should be able to go to SPAIN. So I'm not even sure why this is an issue?

    The logistics can be complicated? It's not like you invented the product yesterday. It should have been made uncomplicated ages ago. You've been shipping dev kits for how long now?

    I find your tone extremely rude too. You're calling it a "trick" like they are trying to trick you? No they just want the product you have advertised the MASSES ONLINE. What a condescending git... you actually work for Oculus? Wow HR needs to be informed.

    Yet he is right. You need to understand that even though the canary islands are part of spain they are also autonomous. To get it there you will have to adress it as such. Selecting just Spain will get it to the mainland but from there own Spain will take ages in figuring out what part of spain it needs to go to and make extra costs in doing so. Hence packages get lost.

    Yet they put a SPAIN as an address in their mail and have a SPANISH postcode. For example Av**ida de Br...., 16
    3****0 A***E, Tenerife, Spain.

    How can it NOT get to the right address?
  • SaffronSaffron Posts: 39
    Again, that's like saying that Hawaii isn't U.S. just because it's a group of islands :lol: :lol:

    Do Oculus think that all hawaiians are tricking shipping companies by saying that they live in the USA? :D
  • AshlesAshles Posts: 515
    Art3mis
    Saffron wrote:
    Again, that's like saying that Hawaii isn't U.S. just because it's a group of islands :lol: :lol:

    Do Oculus think that all hawaiians are tricking shipping companies by saying that they live in the USA? :D
    Nobody at Oculus is implying Canary islands aren't part of Spain, they are saying that for the purposes of shipping and/or tax/duties it has some administrative variance to sending to mainland Spain - much as the Falkland Islands are British but ordering stuff there would be significantly different to ordering from Milton Keynes.
    They are warning that if you just write Spain the package may get lost, as has apparently happened in the past.
    But if you don't want to accept that advice then fine go ahead and risk it.
    "Into every life a little fantasy must fall..."
  • zao9311zao9311 Posts: 33
    Seems like a no-brainer, just ship the products to them. Let's think about this in a easier way, does Oculus ship to Hawaii, Puerto Rico and Guam then? In a way, I think maybe it's difficult for Oculus to ship somewhere because there may be different shipping method involved, for US military and family member out there, you know when the soldiers or marines or others are deployed, you HAVE TO use USPS to send mails or package to their APO, FPO address. There may be certain restriction on shipping products to the location or certain carrier must be used. But Anyhow, that's beside the point, if you guys promise customers something, then they should receive them. As simple as that, it's business ethics, if you cannot deliver, then apologize to them and make it up in some way, don't say they tricked you. Even if someone do trick you, it is never appropriate for PR to use that word!
  • awww oculus wont be shipped to sahara, how sad
  • SyrellarisSyrellaris Posts: 955
    3Jane
    spikerules wrote:

    Yet they put a SPAIN as an address in their mail and have a SPANISH postcode. For example Av**ida de Br...., 16
    3****0 A***E, Tenerife, Spain.

    How can it NOT get to the right address?

    Where would you put down Tenerife in the Oculus shop? on the Adressline 2? That would not be correct though and causes mail issues. Most stores have the Canary islands as a separate option or as a Drop down sub menu from selecting Spain. Oculus does not.
  • rotamirotami Posts: 118
    Art3mis
    People that live on the Canary Island (or any other EU island) know that things are complicated and most stuff that is available on the mainland isn't available on their Island. It's said to see they are blaming Oculus for their country's exeptions. Although I understand they are disappointed.
    We are all just human... share your respect and show your love.
  • Hi,

    as previously mentioned in the thread - the Canary Islands (and the Balearic Islands) are belonging to Spain just like Hawaii belongs to the USA.

    However the parcel-company that oculus choses to post the packages might be unable to deliver to the islands. In this case the order page should clearly state this and the affected ZIP-codes should be blocked.

    bye
    Darky
  • AntDX3162AntDX3162 Posts: 838
    Nexus 6
    I mean.. they won't ship to the moon either so don't feel so bad.

    I mean considering Canary islands looks like an expensive place you could just pay a friend to take it for you in the US then ship it there as gift.
    facebook.com/AntDX316
  • Psychokiller999Psychokiller999 Posts: 18
    NerveGear
    Dark-Sider wrote:
    Hi,

    as previously mentioned in the thread - the Canary Islands (and the Balearic Islands) are belonging to Spain just like Hawaii belongs to the USA.

    However the parcel-company that oculus choses to post the packages might be unable to deliver to the islands. In this case the order page should clearly state this and the affected ZIP-codes should be blocked.

    bye
    Darky


    That`s exactly what I think.They promise us the shipping to Spain and they NEVER mentioned anything that the Canary islands were excluded from Spain before the pre-order was open and that`s definitely not my fault.
    Some people says that we are tricking and that is ridiculous, we Live in Spain and it should be very clear at this point if you know some of geography and if you think they are located in africa just because they are near Africa you are totally wrong because this depends of more factors like politics not just the distance.I know we have a different VAT but that`s not excuse because two years ago I ordered a monitor directly from Benq and their system incluided the 21% of iva tax because it wasn`t ready for exceptions like the Canary islands tax (IGIC) but I emailed them and they refund me the 21% of tax without any problem, that`s an example of a good support of a company that care of their customers, and I can tell others examples like Amazon.I hope this was just a misunderstanding because if they don`t give me a solution I`m really dissapointed with Oculus.
  • AntDX3162AntDX3162 Posts: 838
    Nexus 6
    edited January 2016
    Dark-Sider wrote:
    Hi,

    as previously mentioned in the thread - the Canary Islands (and the Balearic Islands) are belonging to Spain just like Hawaii belongs to the USA.

    However the parcel-company that oculus choses to post the packages might be unable to deliver to the islands. In this case the order page should clearly state this and the affected ZIP-codes should be blocked.

    bye
    Darky


    That`s exactly what I think.They promise us the shipping to Spain and they NEVER mentioned anything that the Canary islands were excluded from Spain before the pre-order was open and that`s definitely not my fault.
    Some people says that we are tricking and that is ridiculous, we Live in Spain and it should be very clear at this point if you know some of geography and if you think they are located in africa just because they are near Africa you are totally wrong because this depends of more factors like politics not just the distance.I know we have a different VAT but that`s not excuse because two years ago I ordered a monitor directly from Benq and their system incluided the 21% of iva tax because it wasn`t ready for exceptions like the Canary islands tax (IGIC) but I emailed them and they refund me the 21% of tax without any problem, that`s an example of a good support of a company that care of their customers, and I can tell others examples like Amazon.I hope this was just a misunderstanding because if they don`t give me a solution I`m really dissapointed with Oculus.


    too bad so sad but eventually all the countries will be included just not first batches

    They might be trying to make it widespread faster by distributing to countries where it would be known for the highest amount of potential recognition.

    If they ship it to countries where it would be rare then it wouldn't spread so Oculus is like you can wait.
    facebook.com/AntDX316
  • Nacho_OdinsonNacho_Odinson Posts: 36
    NerveGear
    Dark-Sider wrote:
    Hi,

    as previously mentioned in the thread - the Canary Islands (and the Balearic Islands) are belonging to Spain just like Hawaii belongs to the USA.

    However the parcel-company that oculus choses to post the packages might be unable to deliver to the islands. In this case the order page should clearly state this and the affected ZIP-codes should be blocked.

    bye
    Darky
    I dont really think there will be a problem. Normally i´m able to order almost anything from the internet. For example, I bought the Steam Link directly from Steam and I didn´t have any issue, except from the exaggerated taxes. But im saying that it would have been nice from Oculus to give us all the information possible, which clearly they didn´t. Which company are they using for delivering? Are there EU territories they are not shipping within the 20 countries? Right now, if you want to send a ticket to Oculus, merely acknowledging its existance takes them days. For them to give you a proper answer is science-fiction. One would expect a bit more communication from a company owned by Facebook...
  • Psychokiller999Psychokiller999 Posts: 18
    NerveGear
    AntDX3162 wrote:
    Dark-Sider wrote:
    Hi,

    as previously mentioned in the thread - the Canary Islands (and the Balearic Islands) are belonging to Spain just like Hawaii belongs to the USA.

    However the parcel-company that oculus choses to post the packages might be unable to deliver to the islands. In this case the order page should clearly state this and the affected ZIP-codes should be blocked.

    bye
    Darky


    That`s exactly what I think.They promise us the shipping to Spain and they NEVER mentioned anything that the Canary islands were excluded from Spain before the pre-order was open and that`s definitely not my fault.
    Some people says that we are tricking and that is ridiculous, we Live in Spain and it should be very clear at this point if you know some of geography and if you think they are located in africa just because they are near Africa you are totally wrong because this depends of more factors like politics not just the distance.I know we have a different VAT but that`s not excuse because two years ago I ordered a monitor directly from Benq and their system incluided the 21% of iva tax because it wasn`t ready for exceptions like the Canary islands tax (IGIC) but I emailed them and they refund me the 21% of tax without any problem, that`s an example of a good support of a company that care of their customers, and I can tell others examples like Amazon.I hope this was just a misunderstanding because if they don`t give me a solution I`m really dissapointed with Oculus.


    too bad so sad but eventually all the countries will be included just not first batches

    They might be trying to make it widespread faster by distributing to countries where it would be known for the highest amount of potential recognition.

    If they ship it to countries where it would be rare then it wouldn't spread so Oculus is like you can wait.
    yes maybe in 2017 if I have luck ...I`m very dissapointed because I was almost sure I will have the Rift this year and Oculus didn`t specify that Canary islands were excluded from Spain.
  • Psychokiller999Psychokiller999 Posts: 18
    NerveGear
    I'm going to wait and see if they can give us a proper solution to this.I hope they understand my situation. I know they can have their reason to don't ship but I don't know why they didn't tell this before I place the pre-order and I have recieved the email confirmation...
  • LumousLumous Posts: 24
    Ashles wrote:
    Saffron wrote:
    Again, that's like saying that Hawaii isn't U.S. just because it's a group of islands :lol: :lol:

    Do Oculus think that all hawaiians are tricking shipping companies by saying that they live in the USA? :D
    Nobody at Oculus is implying Canary islands aren't part of Spain, they are saying that for the purposes of shipping and/or tax/duties it has some administrative variance to sending to mainland Spain - much as the Falkland Islands are British but ordering stuff there would be significantly different to ordering from Milton Keynes.
    They are warning that if you just write Spain the package may get lost, as has apparently happened in the past.
    But if you don't want to accept that advice then fine go ahead and risk it.
    Cyber just said that people from Canary Island try to "trick" them. So don't deny it. And I don't get how packages frequently could get lost that way. That's why we invented post codes god damn it :lol:
  • Nacho_OdinsonNacho_Odinson Posts: 36
    NerveGear
    Lumous wrote:
    Ashles wrote:
    Saffron wrote:
    Again, that's like saying that Hawaii isn't U.S. just because it's a group of islands :lol: :lol:

    Do Oculus think that all hawaiians are tricking shipping companies by saying that they live in the USA? :D
    Nobody at Oculus is implying Canary islands aren't part of Spain, they are saying that for the purposes of shipping and/or tax/duties it has some administrative variance to sending to mainland Spain - much as the Falkland Islands are British but ordering stuff there would be significantly different to ordering from Milton Keynes.
    They are warning that if you just write Spain the package may get lost, as has apparently happened in the past.
    But if you don't want to accept that advice then fine go ahead and risk it.
    Cyber just said that people from Canary Island try to "trick" them. So don't deny it. And I don't get how packages frequently could get lost that way. That's why we invented post codes god damn it :lol:
    Yeah, and if they were not shipping here, our post codes shouldn´t work, I guess... but they do.
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