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Need Help, Oculus will not work no matter what I try.

HitHit Posts: 12
edited March 2016 in Support
After getting a new computer and also getting Windows 10 with it, I've had nothing but issues with the Oculus. My Rift used to work with my old computer (Windows 7) but not on my new one. The only thing it seems to able to do is flash the orange LED for about  minute then turn off.

Whenever I go into the Utility it just says "HMD Powered off, check HDMI connection". I've tried installing older run times, going into firewall, going into compatibility mode and running as admin. If I got into control panel it'll strangely enough notice my DK2 Camera as a device, but not notice my Rift and put it in the unrecognized category. After I trouble shoot it in the device manager it says that the USB Input device and older one and will not work with USB 3.0. 

I'll add my diagnostic log here:

{
"Time": "2016-03-27_10:23:20",
"SDK Version": "0.8.0.0",
"Local SDK Version": "0.8.0.0",
"Service Running Time": {
"Hours": 0,
"Minutes": 22,
"Seconds": 33
},
"Display Status": {
"Display Mode": 2,
"Win10 Native": {
"Capable": 1,
"Available": 1,
"ResultCode": 0,
"Status": "DXGI 2 Preview available"
},
"IHVDirect": {
"Capable": 1,
"Available": 1,
"ResultCode": 0,
"Status": "Direct Display available"
},
"Legacy Direct": {
"Capable": 0,
"Available": 0,
"ResultCode": -3005,
"Status": "OVRDirect not supported on this OS. Please use one of the more supported modes"
},
"Summary ResultCode": 0,
"Summary Status": ""
},
"System Specifications": {
"Operating System": "Microsoft Windows 10 Home",
"Processor": "Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz",
"Graphics Adapters": [{
"Name": "NVIDIA GeForce GTX 970",
"Video Controller RAM (MB)": 4095,
"Driver Version": "10.18.13.6451",
"Video Mode": "1920 x 1080 x 4294967296 colors"
}],
"Total RAM (GB)": 8,
"USB Tree": [{
"name": "Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)",
"deviceid": "PCI\\VEN_8086&DEV_A12F&SUBSYS_86941043&REV_31\\3&11583659&0&A0",
"caption": "Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)",
"manufacturer": "Generic USB xHCI Host Controller",
"Devices": [{
"manufacturer": "(Standard USB HUBs)",
"name": "USB Root Hub (xHCI)"
}, {
"manufacturer": "(Standard USB Host Controller)",
"name": "USB Composite Device"
}, {
"manufacturer": "Oculus VR",
"name": "Rift DK2 Sensor"
}, {
"manufacturer": "(Standard USB Host Controller)",
"name": "USB Composite Device"
}, {
"manufacturer": "(Standard system devices)",
"name": "USB Input Device"
}, {
"manufacturer": "Microsoft",
"name": "HID-compliant mouse"
}, {
"manufacturer": "(Standard system devices)",
"name": "USB Input Device"
}, {
"manufacturer": "(Standard keyboards)",
"name": "HID Keyboard Device"
}, {
"manufacturer": "Microsoft",
"name": "HID-compliant consumer control device"
}, {
"manufacturer": "(Standard system devices)",
"name": "HID-compliant system controller"
}, {
"manufacturer": "(Standard USB HUBs)",
"name": "Generic USB Hub"
}, {
"manufacturer": "(Standard system devices)",
"name": "USB Input Device"
}, {
"manufacturer": "(Standard system devices)",
"name": "HID-compliant device"
}, {
"manufacturer": "(Standard USB Host Controller)",
"name": "USB Composite Device"
}, {
"manufacturer": "(Standard system devices)",
"name": "USB Input Device"
}, {
"manufacturer": "(Standard keyboards)",
"name": "HID Keyboard Device"
}, {
"manufacturer": "(Standard system devices)",
"name": "USB Input Device"
}, {
"manufacturer": "Microsoft",
"name": "HID-compliant consumer control device"
}, {
"manufacturer": "(Standard system devices)",
"name": "USB Input Device"
}, {
"manufacturer": "(Standard keyboards)",
"name": "HID Keyboard Device"
}]
}]
},
"Video Device Tree": [{
"Name": "NVIDIA GeForce GTX 970",
"VRAM (MB)": 4007,
"Monitors": [{
"Name": "\\\\.\\DISPLAY1",
"Width": 1920,
"Height": 1080,
"Refresh Rate": 60
}]
}, {
"Name": "Microsoft Basic Render Driver",
"VRAM (MB)": 0,
"Monitors": []
}],
"Devices": [{
"HMDNRFVersion": "",
"TrackerNRFVersion": "(none)"
}]
}



Any help would be much appreciated, thank you.

Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    DK2 had problems with USB 3.0 controllers. Can you try buying a powered USB 2.0 hub and plug all the DK2 and camera into that?
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • HitHit Posts: 12
    Would the hub include ports for the HDMI cable?
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    So you would still plug the HDMI cable directly to the GPU.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • HitHit Posts: 12
    I'll show you the issue as I think we're both a little confused.


  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Yes. You have to use a USB 2.0 port, but it looks like your machine only has USB 3.0 ports, hence the need for a USB 2.0 hub.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • HitHit Posts: 12
    Ah, I'll go out and buy one then report back.
  • HitHit Posts: 12
    Well I'm back and have the hub, I've connected the camera USB to it but the problem is still here, it can't seem to read the HDMI cable out of the Oculus but the camera is still being read as working as it was before.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    You need to plug the DK2 USB cable to the hub as well. Can you check that this is plugged into the hub too?

    Judging from the log, the HDMI cable could be an issue but I assumed this was not the problem due to the headset working on your old computer.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • HitHit Posts: 12
    I'm not sure I understand what you mean as my DK2 doesn't have any USB cables except for the camera?
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    I'm talking about the combo cable. There should be a cable that comes off the top of the headset, that goes to your computer (with both HDMI and USB, plus the connector for the sync cable).


    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • HitHit Posts: 12
    Sorry in advanced if I don't understand most of this as I am still new to computers. The only USB cable that I have is the one for the camera that is working fine. The HDMI itself is not working / not being recognized and I do not understand how a USB hub will work for this.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    So, the DK2 has a USB cable that it needs to function. That USB cable comes out of the top of the headset as highlighted in the above photo. Those two cables are HDMI and USB, both of which need to be connected and working in order for it to work. It sounds like this cable is either not plugged in, or not plugged in correctly. Can you please check all the wires?
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • NeonSharkNeonShark Posts: 11
    edited March 2016
    Easy fix,
    First
    1 press the power button, nothing will happen, then
    2 remove the cover hiding the usb cables on the front of the rift, then,  unplug the usb cable on the right (with the rift facing you) then plug it back in and the yellow light will come on.
  • VizionVRVizionVR Posts: 3,022
    Wintermute
    It sounds like the HMD USB cable is completely missing! I wonder if OP bought a used unit and the original owner didn't include the correct cables.
    Not a Rift fanboi. Not a Vive fanboi. I'm a VR fanboi. Get it straight.
  • charlton_3393charlton_3393 Posts: 272
    Nexus 6
    Unless the OP literally cut off the HMD USB cable with scissors or something, cos I don't see how it is possible to have the HMD USB cable OR HDMI cable missing as it is directly hard wired into the little box that the IR Sensor Sync cable plugs into.
    Specs:
    - Windows 10 Pro x64 OS
    - ASRock H87 Performance Motherboard
    - Intel Core I7 4770 @ 3.40GHz Haswell Processor
    - Reference Radeon RX 480 GPU
    - 32GB Kingston HyperX DDR3 RAM
  • HitHit Posts: 12
    Sorry guys, I am a complete idiot! I plugged the USB into a proper 2.0 connection and everything works fine now.
  • HitHit Posts: 12
    Never mind actually, it seemed to of worked for a small period of time but now it's not working again. It's in a correct USB 2.0 hub, but I still get the "HMD powered off" message. The orange LED will occasionally turn on and off very fast but that's all. 
  • PopopinselPopopinsel Posts: 179
    Art3mis
    Hit said:
    Never mind actually, it seemed to of worked for a small period of time but now it's not working again. It's in a correct USB 2.0 hub, but I still get the "HMD powered off" message. The orange LED will occasionally turn on and off very fast but that's all. 
    Did you also plug in the auxiliary power connector that comes with the DK2? If so then try without it, my DK2 would flip between connected and not connected as well when it had this power supply plugged in.
  • HitHit Posts: 12
    Tried that just then, still doesn't work unfortunately.
  • HitHit Posts: 12
    Still trying every option out there, sadly nothing seems to be working. It works on my old computer however so I find that strange.
  • HitHit Posts: 12
    Any one?
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