Black screen and hourglass? — Oculus
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Black screen and hourglass?

TovrinTovrin Posts: 47
So far this happens with Farlands and Decent Underground ....

When I start some games, the headset starts as usual, but I get a black screen and hourglass on the Rift, while the game displays normally in a windows on the monitor.

Has anyone come across this?  What's the fix?

Comments

  • zacherynukzacherynuk Posts: 68
    Hiro Protagonist
    I have only seen this when the game is trying to access the internet and is blocked awaiting permission to continue from a software firewall.
  • hassifahassifa Posts: 31
    Brain Burst
    Are you by any chance running teamviewer or something similar.
    I had the same problem with farlands, and as soon as i closed teamviewer down, it worked properly in the rift.
    DK2 23rd June Australia : Delivered
  • TovrinTovrin Posts: 47
    hassifa said:
    Are you by any chance running teamviewer or something similar.
    I had the same problem with farlands, and as soon as i closed teamviewer down, it worked properly in the rift.
    Yep.  That'll be it for sure.
  • imagamejunkyimagamejunky Posts: 41
    Brain Burst
    This has happened multiple times for me. It only lasts about 3 seconds though. No TeamViewer here.
    Junky
    Check out my youtube channel with Oculus Game/Demo Videos!
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  • cyberealitycybereality Posts: 26,156 Oculus Staff
    edited March 2016
    The black screen with the hour glass is the Oculus default loading screen. It is normal to see this for several seconds when a game is starting or switching levels.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • hassifahassifa Posts: 31
    Brain Burst
    cybereality, the problem though (for me anyway) is that when i tried running farlands, i saw the loading robot in the rift, then there was a splash screen and warning screen on the desktop, a short postcard scene back in the rift, and finally, the main menu of the game was back on the desktop again. At this point in time, the rift showed the black screen and hourglass for how ever long the game was played. There was no head tracking either.

    I eventually found out that when i closed down the teamviewer program entirely, when i launched farlands, everything was shown in the rift and mirrored to a small desktop window, not alternating as above.

    The first situation was like farlands was running in a mix of both vr and desktop mode, with the desktop picture having a resolution around 1600x900 (or something similar to a 16:9 ratio), but in the second situation, the desktop was mirroring one eye of what was being seen.

    If you need any clarification on what is happening, i will be happy to somehow show it to you.
    DK2 23rd June Australia : Delivered
  • hassifahassifa Posts: 31
    Brain Burst
    So further investigation is that the QuickConnect button under the advanced settings is what is actually causing the problem.

    Disabling the quick connect button allows games to fun normally when TeamViewer is running.
    DK2 23rd June Australia : Delivered
  • YaskalehYaskaleh Posts: 1
    I have the a similar problem, I just get a black screen when I enter games. I've been trying to find this "Advanced Settings" but I've been unlucky so far.
  • hassifahassifa Posts: 31
    Brain Burst
    If you goto the settings of team viewer (Right click on the icon in the tray and select settings) there is an option on the left hand side called advanced. Selecting this will show a button on the right section to enable the advanced settings. Press the button, and you will find the right section populated with new options.

    About half way down there is a section called 'Advanced settings for Computers and Contacts' with a QuickConnect button labeled Configure...

    Selecting this button will display a new window to configure QuickConnect. On this new window, you should unCheck the checkbox that enables QuickConnect. After that, OK out of both settings windows and it should now be disabled.
    DK2 23rd June Australia : Delivered
  • I'm currently seeing this problem in multiple steamVR games, "The Lab" Long bow game is especially bad. The game starts and plays fine and within 5-10 minutes the headset screen goes black with a small loading egg timer in the bottom right corner. The steam overlay/ Oculus home overlay still can be displayed fine and tracking is fine on the menus, however no game image is shown. The game can still be seen on the monitor just fine and continues to play.
    In one game I managed to get the image back by spamming the Oculus home overlay a few times but this doesn't work in all titles.

    Don't have team viewer installed so that can't be the problem for me.
  • kayfoxkayfox Posts: 2
    NerveGear
    I have the same issue. Do have teamviewer installed, however I've uninstalled it and the issues persists :(
  • Hiro_Protag0nistHiro_Protag0nist Posts: 4,725 Valuable Player
    PC specs, DK2 / CV1?
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    edited February 2017
    I'd consider disabling anti-virus. Though I'm not sure about this issue in particular, I've heard of various strange conflicts with anti-virus. I'd also check to see if you have any other GPU overlay programs running like MSI Afterburner, EVGA Precision, FRAPS, or RivaTuner. They could all cause issues.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • MasamoonMasamoon Posts: 2
    NerveGear
    edited February 2017
    I'm having this same issue in EVE: Valkyrie. I've only got Lucky's Tale and E:V right now, but Lucky's tale runs absolutely fine, as do all the other apps I've tried using, but in E:V sometimes I can play 20 minutes with no issues, then random image drop with hourglass for 30 seconds to a minute (sound keeps going, controller rumbles because I fly into stuff, but image is paused), then it comes back and just intermittently happens. Other times, it'll do this right when the game starts (haven't even gotten past the tutorial part yet. farthest I've gotten was shooting the mines in to learn the weapon systems). 

    Now, I will say that my specs are

    Windows 7
    GTX 980Ti
    i7 950 @3.07 Ghz
    12 Gb RAM
    PCI USB 3.0 card
    Firewall completely disabled, no other programs running

    So my processor makes it say that Im not at spec, but literally everything runs fine except E:V stopping momentarily. It runs perfectly fine with no graphical issues during the random stretches of time that the game is running, which can be anywhere from 5 to 20 minutes at which point I just turn the game off because I get tired of stopping every few minutes and waiting for it to come back. 

    UPDATE: I checked speedfan and task manager, and temps/memory use are all 100% fine as well. Every time it would randomly stop I'd quickly check the status of the two. It must be something software related.


    UPDATE #2:
    Okay, so I installed the latest drivers for my Mobo's USB 3.0 ports, and uninstalled the Fresco drivers. Then I removed a USB 2.0 hub that I had plugged in, unplugged all unneeded (at the moment) USB devices, and my second monitor (all this in an attempt to alleviate any possible power issues) and now everything works fine in EVE (got top kills in my first 2 matches~). Not sure which one of the various things I did fixed it, but it was definitely fixed 100%. In fact, I noticed the headset heating up like it never has before, which I think indicates it was getting more power now.
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