Concerned about not getting any emails — Oculus
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Concerned about not getting any emails

KarmeckKarmeck Posts: 28
After my late order confirmation coming from the resend Im afraid that if oculus try to charge my card with not enough money on it I will not get a email telling me that my payment failed. 

I did not get the 1-3 weeks email, not the delay email. I have a 26 order number. Ordered as a guest. 

So im afraid I well not get an email if my payment fails. 

That Is an other question as well, why don't everyone get thees emails? Especially the one that tell us they give us free shipping. That is something I think everyone would like to know. 

Comments

  • KNP54KNP54 Posts: 272
    Nexus 6
    I got the delay email 45 mins ago. But I have not received the 1-3 weeks email. 27 order, 10 mins in.
    My guess your delay email will arrive Soon(tm).
    Specs: Delidded i7-8086k @ 5.0 GHz all cores, NZXT X52 cooler, 32GB G.Skill 3200MHz, ASRock Z370 Gaming-ITX/ac, Asus GTX 1080 Strix, Corsair SF600 platinum, Samsung 970 EVO M.2 NVMe 1TB, Samgung 850 EVO 500GB + 840 EVO 500GB in raid0, Seagate Ironwolf 10TB, Louqe Ghost S1, Asus PB287Q 3840x2160 @ 60Hz, Samsung SyncMaster 226BW 1680x1050 @ 60Hz. Oculus Rift S.
  • Mr.CreepyMr.Creepy Posts: 792
    Neo
    edited April 2016
    Karmeck said:
    That Is an other question as well, why don't everyone get thees emails? Especially the one that tell us they give us free shipping. That is something I think everyone would like to know. 
    https://www.reddit.com/r/oculus/comments/4d1voo/psa_emails_are_still_going_out_but_if_for_some/
  • KarmeckKarmeck Posts: 28
    Still, how do I know I will get an email if payment fails if I get non of the other emails?
  • Mr.CreepyMr.Creepy Posts: 792
    Neo
    Well, you don't, you can only hope. Cyber did say some time ago that if payment fails you won't lose your order. So assuming that still is true, worst case scenario you'll wait a little before notifying them that you now have the funds or they try to charge again. Maybe try too contact them or ask Cyber if they have tried to charge you, don't know if he can help with that though. 
  • notsramnotsram Posts: 1,238
    Wintermute
    I've not had any emails either, since my original confirmation. I know the system has the correct address for me because I ordered as a guest, meaning I have to request them to email me a link every time I check my order.

    When we placed our orders, wasn't there a checkbox on the order page to let you opt out of emails from Oculus? I checked that and have been wondering whether that's barring me from receiving any emails, not just marketing ones.

    I PM'd Cyber to ask him about this a few hours ago, but no reply yet. I'm guessing he doesn't work weekends and is deep in VR somewhere, enjoying his time off!
  • SarlinSarlin Posts: 182
    Art3mis
    @Notsram
    Let me know if cyber responds because I'm in that same boat!
  • notsramnotsram Posts: 1,238
    Wintermute
    Sarlin said:
    @Notsram
    Let me know if cyber responds because I'm in that same boat!
    Wiil do!
  • SarlinSarlin Posts: 182
    Art3mis
    @notsram
    I just got the delay email! So guess it isn't the check box.?!?
  • GJMOHGJMOH Posts: 40
    Got mine 20min ago and I had a March "expected" as a 28er
  • notsramnotsram Posts: 1,238
    Wintermute
    I just got mine too. I guess Hotmail is near the bottom of the list
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    If you ordered as a Guest, go to this page and put in your email and order number.
    https://shop.oculus.com/history
    If you receive the email, you are fine. That is from the commerce system, which is the same system that sends the payment failed messages. Hope that helps.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
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  • KarmeckKarmeck Posts: 28
    Well I got the delay email now. All is fine.
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