Can't add payment method — Oculus
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Can't add payment method

LufferovLufferov Posts: 10
NerveGear
I've added my CC details and set my country to United Kingdom (GB), but the "postal code" field can't be edited... If I try to click "Add Payment Method" I get an error "Error adding payment method. Please check your credit card info." But the info IS correct, except I can't add a post code because it won't let me.... HELP!
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Comments

  • kingschiebikingschiebi Posts: 12
    NerveGear
    I had the same problem running the initial setup procedure. Skipping the step, I was able to add the payment method later in the store interface, however.
  • LufferovLufferov Posts: 10
    NerveGear
    Tired that too, still got exactly the same problem. No ability to enter a post code and so it won't accept my details.
  • Same for me (Germany) :(
  • AmatyrAmatyr Posts: 28
    Brain Burst
    Same here. Select UK, Postcode field is greyed out in Home.
  • LufferovLufferov Posts: 10
    NerveGear
    Kinda makes the £500 Rift a very expensive paper weight when you can't buy anything to play on it! Needs to be fixed as a highest priority.
  • BuezrelloBuezrello Posts: 4
    edited April 2016
    Well, I CAN enter postal code, but it did not help much. Because after this I got the message "something goes wrong". Still can't add payment method. Feel really stupid.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    There were some payment issues in the past day (or so), but I think we found the problem. I was told the solution will be pushed by tomorrow afternoon. Can you all please wait until tomorrow night and then try again?
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  • DchapzxDchapzx Posts: 71
    Hiro Protagonist
    It's 8pm now in the uk and still can not enter post code details when adding my credit card VERY dissatisfied as can not buy anything on the OCULUS STORE .. Please fix Asap
  • DchapzxDchapzx Posts: 71
    Hiro Protagonist
    Anybody know when they might issue a fix please 
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    If this is the issue I'm thinking of, then it will be fixed within several hours (I believe by 5PM Pacific Time). I'm not sure if there are multiple issues here, but let me check with the team.
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  • DchapzxDchapzx Posts: 71
    Hiro Protagonist
    Thanks it's reassuring to know something is being done about this as from what I have learned reading articles on the web it's actually affected a lot of people who won't to buy games for their first OCULUS experience. Many that's really appreciate this
  • DchapzxDchapzx Posts: 71
    Hiro Protagonist
    Just to highlight the problem again some Europe countries and uk can not use the store because upon filling out payment details the post code box at the bottom of the form won't let you enter your post code 
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    So the postal code is only use for US and Canada. Other countries have the field disabled, which is intentional. I don't believe that is the problem, but I'll have engineering take a closer look.
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  • DchapzxDchapzx Posts: 71
    Hiro Protagonist
    Hello cybereality update for your team , I'm now able to save credit card details but upon purchase of eve Valkyrie it says / SORY , YOUR PAYMENT FAILED. PLEASE UPDATE OR CHANGE YOUR PAYMENT METHOD (1353048)
    now I don't know what to do
  • DchapzxDchapzx Posts: 71
    Hiro Protagonist
    Also the store is displayed in US dollars not English pounds ever though I've selected my region as United Kingdom 
  • LufferovLufferov Posts: 10
    NerveGear
    My prices are shown in US dollars too, and not UK pounds. Only just realised because you said!
  • DchapzxDchapzx Posts: 71
    Hiro Protagonist
    It's fine I've just received a text from my bank asking if the payment to oculus was mine and try agin in one minute so hopefully I can now use the store THANKS FOR YOUR HELP
  • DchapzxDchapzx Posts: 71
    Hiro Protagonist
    Maybe they will change US dollars to English pounds on uk store now ?
  • DchapzxDchapzx Posts: 71
    Hiro Protagonist
    Confirmed I can now use the store but eve Valkyrie asking me to free up 14.2 gb of space on my drive it won't let me instal on my PCs data drive which has 2 tb space Evan though I've set the option in windows 10 to only install games to that drive it's not recognised?
  • LufferovLufferov Posts: 10
    NerveGear
    This is a known issue with the Oculus store, you can only install to the primary (C:\) drive. It's something they will be fixing "soon", so probably a couple of weeks or so.
  • DchapzxDchapzx Posts: 71
    Hiro Protagonist
    Thanks Lufferov I've just had to delete 52 games from my steam library I will have to re download them to my other drive when oculus fix that problem I didn't know about so thanks
  • CptAhnungslosCptAhnungslos Posts: 10
    NerveGear
    For me it´s still not possible to add my credit card as payment methode.
    It keeps saying somethin like "...error, check your credit card informations".
    I checked them and everything is fine, just the oculus store does not accept my credit card.
  • alexj42alexj42 Posts: 5
    NerveGear
    So the postal code is only use for US and Canada. Other countries have the field disabled, which is intentional. I don't believe that is the problem, but I'll have engineering take a closer look.
    I just want to note, I am not in US or Canada, and when I enter my payment information on Gear VR client, the postal code field is enabled. If I leave it empty, it says that there is an error in the data, but if I fill it in it says error, please try again later
  • abrar_rdabrar_rd Posts: 3
    Me neither can't add my payment method ever since i bought gear vr i tried 3 different cards but always the same error "something went wrong try again later" tried different networks different mobiles but no luck contacted oculus support but looks like they are not helpful anymore  :/
  • efortesefortes Posts: 3
    edited April 2016
    This is so shitty. I can't buy anything either. The credit card won't work. Tried atleast 10 times
  • cl0sedcl0sed Posts: 1
    Tried three different cards on different networks, even tunneling to other countries - does not work. What a shitty software..
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Please contact Oculus Support if you have payment problems. Thanks.
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  • KowskiKowski Posts: 10
    NerveGear
    edited May 2016
    Yeah, don't even bother to contact the support since they won't give you a reply or any kind of information. I sent a request concerning the not-working payment method and initially actually received a reply from them asking for my phone specifications, etc. I gave all information they needed and since then there has been no reply. They even closed the ticket as solved without informing me why but the problem is definetely not solved. That's simply bold. So, that's what you receive if you contact the support. Nothing.
    The Oculus is really just a paperweight for me so far. I can't even describe my disappointment and I'm very surprised about the bad handling of the customers. I guess Oculus doesn't want the VR technologie to be a sucess since there seem to be quite a lot of people having this exact problem. 
    If it is not possible to solve this issue fast (what is understandable) it would be a good service to keep the customers or community up to date since this is a serious problem and known for several months now. But there has been no statement from Oculus on this matter. The only answer you get is to contact the incapable support.
    For me I simply resigned trying to contact the support and either send this chunk of garbage back or sell it on ebay. I guess I have to wait for a competent enough company being able to handle something what could be a big seller. Looking at you Sony.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    @Kowski The support team is still investigating some payment issues that may be affecting you and they will reply once they know more about the situation. Sorry for the delay.
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  • artart Posts: 5
    NerveGear
    @Kowski The support team is still investigating some payment issues that may be affecting you and they will reply once they know more about the situation. Sorry for the delay.
    Any update on this? I am entering my correct Card Number, month, year, code, country, and zip code (US citizen), and it keeps telling me "Error adding a payment method. Please check your credit card info."

    All the info has been triple checked, and there's plenty in the account, so this is on your end it seems still.
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