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How To Get Logs For Bug Reports for Consumer Rift (1.3+)

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  • HomebrewedDwarfHomebrewedDwarf Posts: 1
    NerveGear
    New Oculus user here, brand new computer and I have a few issues 
    Sound but no video, orange light
    Video Oculus home runs about 10 seconds than resets
    Black screen no sound

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Please make sure you are using Nvidia driver 388.59 specifically. Newer drivers may result in black screens. You should use DDU safe mode uninstall to remove the current driver first.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • zzDeadmeatzzDeadmeat Posts: 1
    NerveGear
    edited March 2018
    Having an issue since yesterday, initially had a message catastrophic device failure. attempted to re -run setup but getting messages about unable to detect sensors. Have swapped the usb connections around and seeing green check marks in the initial screen then on  through the system to next screen(7th or 8th in the sequence) " Sensor Communication test " I get a general device problem " (-8008) on the sensors  Log file attached. NVidea Driver is latest 391.35
  • KarlroeKarlroe Posts: 5
    NerveGear
    Hi I'm Having the same problem but with an AMD card R9 290 . Here's my log file  Also every time I start Oculus home the screen freezes then home restarts and everything will run fine until it black screens which is anything from minutes to a couple of hours
  • NurseBobby73NurseBobby73 Posts: 10
    NerveGear
    edited April 2018
    Games crashing after 3-5 mins. Heres my log file.
    Where does loggatherer.exe save the file to?
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    I'd need to see the other log file. The one created by LogGatherer.exe.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • NurseBobby73NurseBobby73 Posts: 10
    NerveGear
    Where does loggatherer.exe save the file to after its finished?
  • NurseBobby73NurseBobby73 Posts: 10
    NerveGear
    Games crashing after 3-5 mins. 
    Heres my Loggatherer file and oculus setup file.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • NurseBobby73NurseBobby73 Posts: 10
    NerveGear
    Tried that post and no luck. Rec room crashes 5 mins into playing.  :( 
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Is it possible you have some other 3rd party app running in the background? Some apps can conflict with Oculus, such as anti-virus (MalwareBytes, McAfee) or apps that monitor or overlay the screen (MSI Afterburner, RivaTuner, F.lux, TeamViewer) and should be disabled. If you have Asus AI Suite or Asus Sonic Suite, they should be uninstalled.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • NurseBobby73NurseBobby73 Posts: 10
    NerveGear
    None of those are running in the background. But I did just recently replace AMD Radeon card with an Invidea graphics card. Could the old drivers be interfering somehow??
  • NurseBobby73NurseBobby73 Posts: 10
    NerveGear
    I did a clean AMD uninstall https://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx
    Heres a copy of my report. Ill reboot and see if it works. 
  • NurseBobby73NurseBobby73 Posts: 10
    NerveGear
    edited April 2018
    Still nothing. I uninstalled my antivirus. Deleted any monitoring programs. Overclocked my GPU (Zotac 1060 3gb). I only get about 5 min into playing Rec Room before the game crashes. Im so stuck! Is next step reinstall my OS? Hope it doesnt come to that. Any more suggestions?
  • NurseBobby73NurseBobby73 Posts: 10
    NerveGear
    [SOLVED] Installed on a clean OS. Works perfectly! Was time for a new OS wipe anyway.  :D 
  • teamskiteamski Posts: 1
    NerveGear
    I started having the black screens several weeks ago.  It would go blank while in a heated fight in Skyrim.  It went away and now it is back permanently.  Within seconds of being in the game, it now goes blank every time.....  It is obviously a widespread problem.   So much for playing my cherished Skyrim VR.......  This sucks.

    -Ski
  • LX7_LordXenLX7_LordXen Posts: 1
    NerveGear
    Black screen, just sound, I have the latest Nvidia and Oculus Drivers. 
  • mb4106mb4106 Posts: 1
    NerveGear
    I spent 6000 USD to use Oculus for flight simulator. Black screens completely makes this impossible since yesterday. Updated all drivers, tested all cables.
    Logs attacked as required.
    Help would be much appreciated.
  • AllebcAllebc Posts: 7
    NerveGear
    My oculus arrived last week and since the beginning its a fight... oculus keeps disconnecting and reconnecting. At the moment its working but if i lay my hands...... Maybe its the cable, i don't know.... I did all the bios updates, new pci express usb 3.0 card, nvidia driver to 388.59 worked for a while, tried in another pc (same thing), unplug  and plug the cables (from the headset too) etc etc and it keeps going on and off. Just sometimes when i restart the pc it goes back to the white light....I'm lost with ideas already. I will try one last time sending this log. Any help is appreciated. Thanks.
  • PIXELATEDPIXELATED Posts: 242
    Nexus 6
    edited May 2018
    deleted
    Win 10 Pro, GTX 1080, Asus Z170 Deluxe, Nvidia 391.35
  • SundaygloomSundaygloom Posts: 32
    Brain Burst
    edited May 2018
    Ive tried everything I can think of. my oculus rift was working fine for the past year. I had some issues trying to get lone echo installed a few days ago so I ended up uninstalling my rift thinking reinstalling it might fix the issue I was having. now I cant get the software installed back on. ive gone as far as resetting my windows 10 and deleting everything on my system. but I still get an error trying to install the software. ive spent hours and plenty of google searches trying to figure this out. hopefully you can look into the logs and find out whats going on.

    Just to update, I started getting more and more errors on my pc, turns out it was ram issues. 
    So I've ordered some more, hopefully afterwards I can get everything installed and running again.

    I wish I would've tested the ram first thing, would've saved me many hours of frustration testing a dozen different things. Haha

    Update 2. I had 2x8gb ram, only one stick was bad so I'm running my system on just the one good one now. But I was able to get everything installed and working correctly now. Phew! 
  • cece.ai.3cece.ai.3 Posts: 1
    NerveGear
    edited May 2018
    Hi, Can't install oculus rift set up software, error installed block, i disabled firewall and everything, uninstalled all antivirus software, cant get it work for me. I have attach the log. very frustrating please pleh. 

    ok "the file failed to upload."

    Debug] [22/05/2018 22:31:32] oculus-dreamdeck-nux has 82 outstanding chunks.
    [Debug] [22/05/2018 22:31:38] Finished waiting for all the segments
    [Debug] [22/05/2018 22:31:41] Done installing oculus-dreamdeck-nux.
    [Debug] [22/05/2018 22:31:41] Installing oculus-touch-tutorial.
    [Debug] [22/05/2018 22:31:41] oculus-touch-tutorial has 120 outstanding chunks.
    [Error] [22/05/2018 22:31:42] Segment '6ed22354eb0241d5ff28ea099c8e7f3185155624e03b14e7bc14de463c292695' doesn't match its SHA256
    [Debug] [22/05/2018 22:31:53] Finished waiting for all the segments
    [Error] [22/05/2018 22:31:53] oculus-touch-tutorial still has 1 outstanding chunks!
    [Error] [22/05/2018 22:31:53] Deleting corrupt C:\OculusSetup-DownloadCache\6ed22354eb0241d5ff28ea099c8e7f3185155624e03b14e7bc14de463c292695.
    [Error] [22/05/2018 22:31:53] Uncaught exception!
    System.Exception: Chunks missing after assembly of pacakge oculus-touch-tutorial!
       at Dawn.Setup.InstallChunkedPackagesStep.InstallApplication(Nullable`1 transaction, Application app, CancellationToken cancellationToken, String installDirectory, String manifestDirectory, String downloadCache)
       at Dawn.Setup.InstallChunkedPackagesStep.InstallImpl()
       at Dawn.Mixins.SafeCallMixin(Func`1 func, String title, String caller)
    [Debug] [22/05/2018 22:31:53] Install 'Dawn.Setup.InstallChunkedPackagesStep' failed.
    [Warning] [22/05/2018 22:31:53] Rolling back installation.
    [Debug] [22/05/2018 22:31:53] Uninstall 'Dawn.Setup.InstallChunkedPackagesStep' succeeded.
    [Debug] [22/05/2018 22:31:53] Uninstall 'Dawn.Setup.InstallPackagesStep' succeeded.
    [Debug] [22/05/2018 22:31:54] Uninstall 'Dawn.Setup.SetEnvironmentVariablesStep' succeeded.
    [Debug] [22/05/2018 22:31:54] Uninstall 'Dawn.Setup.CreateRegistryKeysStep' succeeded.
    [Debug] [22/05/2018 22:31:54] Uninstall 'Dawn.Setup.ExtractLibrarianStep' succeeded.
    [Debug] [22/05/2018 22:31:54] Partial uninstall: True
    [Debug] [22/05/2018 22:31:54] Total files inside Oculus directory: 336 files
    [Debug] [22/05/2018 22:31:54] Filtered files inside Oculus directory: 336 files
    [Debug] [22/05/2018 22:31:54] Processing Restart Manager batch 0/1
    [Debug] [22/05/2018 22:31:54] Initial RmGetResut: 234, number: 1, reason 16
    [Debug] [22/05/2018 22:31:54] Second RmGetResut: 0, number: 1, reason 16
    [Debug] [22/05/2018 22:31:54] locking resource: Oculus Setup(C:\Users\acece\Downloads\OculusSetup.exe)
    [Debug] [22/05/2018 22:31:54] Closing session
    [Error] [22/05/2018 22:31:54] Restart Manager error: Daybreak.Core.RestartManager+RestartManagerException: Error invoking Restart Manager ---> Daybreak.Core.RestartManager+RestartManagerException: Restart Manager cannot restart resources. Reboot required [16].
       at Daybreak.Core.RestartManager.ShutDownObstacles(List`1 files)
       --- End of inner exception stack trace ---
       at Daybreak.Core.RestartManager.ShutDownObstacles(List`1 files)
       at Daybreak.Core.RestartManager.ShutDownObstacles(String directory)
       at Dawn.Setup.CreateOculusDirectoriesStep._uninstallImpl(Nullable`1 transaction)
    [Debug] [22/05/2018 22:31:54] Uninstall 'Dawn.Setup.CreateOculusDirectoriesStep' failed.
    [Debug] [22/05/2018 22:31:54] Uninstall 'Dawn.Setup.CreateLibraryServiceStep' succeeded.
    [Debug] [22/05/2018 22:31:54] Uninstall 'Dawn.Setup.InstallRedistributablesStep' succeeded.

  • guillotsguillots Posts: 24
    Brain Burst
    edited June 2018
  • fabiankindfabiankind Posts: 1
    NerveGear
    my oculus rift does not install games
  • RaDrumbaRaDrumba Posts: 12
    NerveGear
    I have the same orange light issue no screen just sound. It only happens when connecting to an Active HDMI Repeater.
  • KinataroKinataro Posts: 4
    NerveGear
    edited July 2018
    *Fixed*
  • geepeestergeepeester Posts: 4
    NerveGear
    I did read the post (march) about older nvidia driver version "Please make sure you are using Nvidia driver 388.59 specifically. Newer drivers may result in black screens. You should use DDU safe mode uninstall to remove the current driver first."

    Does this still apply or should more recent nvidia drivers also be stable (again) with nvidia cards?

    Switched to nvidia (1080) as my amd 390 died.  Rift was working perfectly fine on my previous card while still alive. 

    Steps taken so far without result.

    Did uninstall AMD drivers with amd cleanup util and also used DDU to remove any leftovers.
    After installing nvidia 1080 and have not been able to get HDM display. So far have tried driver versions 391.01 and most recent 398.82. 
    After the nvidia install removed and reinstalled oculus drivers. I can get (blindly) successful through oculus setup simply by pressing the ok button for the parts that must be done in the HDM.

    Both versions only provide a black HDM (orange light), the sound works fine and in oculus home devices all are ok. When I move the HDM around while I have mirrored display on monitor turned on I can see tracking is okay. But no vision in HDM.

    Have disabled fast boot (in bios) and fast start (win10) and power saving settings off for all devices.
    Did check HDMI  connection which is directly on (the only) 1080 hdmi port without any interfaces and checked HDMI on HDM is firmly connected. 
     
    Will try old driver version (388) later on if confirmed that it will (still) solve the issue . However staying on old driver verion simply can not be the permanent solution. 
     
    Tried version 388.59 (DDU cleanup in safe mode) nothing changed. Attached gahthered log file, hope this somehow help identify issue.
     

  • geepeestergeepeester Posts: 4
    NerveGear
    tried driver version 388 after DDU clean (safe mode) but no change at all. Attached log files, hope they help identify issue.somehow
  • geepeestergeepeester Posts: 4
    NerveGear
    tried driver version 388 after DDU clean (safe mode) but no change at all. Attached log files, hope they help identify issue.somehow
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