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Sorry, we encountered an error during installation

gunjindudegunjindude Posts: 24
Brain Burst
I keep getting the "Sorry, we encountered an error during installation" error after downloading then redownloading and redownloading the Oculus software.

I have:
Fully uninstalled previous Oculus software
Gone through the full permissions restoration via regedit (no prompts came up)
Disconnected all Oculus hardware
Win 10 64bit

Are there any other solutions?

I know I am not alone with this problem.  Has Oculus actually acknowledged that this is a problem? Is there a fix incoming?

 

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Comments

  • gunjindudegunjindude Posts: 24
    Brain Burst
    Also tried uninstalling Visual C++ 2015 but no change...
  • GENOCIDUS_REXGENOCIDUS_REX Posts: 2
    NerveGear
    I'm also dealing with this. My CV1 is on a truck for delivery so I'd kind of like the software to work...
  • GENOCIDUS_REXGENOCIDUS_REX Posts: 2
    NerveGear
    Managed to get OculusSetup to complete successfully.

    It seems the problem for me was Unity's latest update installed a more recent Visual C++ redist. I uninstalled all Visual C++ 2015 entries, cleared out C:\Users\username\AppData\Local\Oculus, rebooted, and the installation completed successfully.

    If you are getting an error, opening that directory will have an OculusSetup.log that should be able to direct you to exactly what is causing the issue.
  • SmazzySmazzy Posts: 1
    NerveGear
    Hi Genocidus_Rex, I had the same issue and now it is fixed. Thank you!
  • gunjindudegunjindude Posts: 24
    Brain Burst
    Actually it looks like I've solved it for my predicament. I unchecked read-only on the Oculus folder properties in Program Files before running the installer and it finally installed. It reverts back to read only after the installation but that isnt a problem as it all runs fine now.
  • rnakawatrnakawat Posts: 1
    I had to disable McAfee's realtime scan to install Oculus.  This was the AV included on my Asus Oculus VR Ready bundle.
  • Disabling McAfee worked for me
  • judaxjudax Posts: 7
    NerveGear
    Yes, disabling the antivirus realtime scan feature did the trick for me too.http://www.wikihow.com/Disable-McAfee
  • doedoejohndoedoejohn Posts: 3
    In our company-provided workstation, IT had to uninstall "McAfee VirusScan Enterprise". Just disabling it didn't do it.  Interestingly, Oculus Setup installed just fine in another workstation, didn't have to mess around with McAfee.
  • ZenbaneZenbane Posts: 12,274 Power Poster
    +1

    For me I had to stop McAffee entirely since the Real-Time Scan and Firewall kept ruining absolutely everything. My VR PC is disconnected from my private home network anyway.
    Are you a fan of the Myst games? Check out my Mod at http://www.mystrock.com/
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  • MarsmanMarsman Posts: 1
    Disabling McAfee did the trick for me.
  • TomDiMTomDiM Posts: 4
    NerveGear
    I had the same problem but it was not related to anti-virus or Visual C++ runtime, and in my case no Oculus log file was produced. I resolved it by installing the latest .NET as mentioned in this thread:

    https://forums.oculus.com/vip/discussion/32696/solved-oculus-has-stopped-working-and-no-oculussetup-log

    If you ask me, it's pretty pathetic for a software installer to simply fault and not even produce any log output simply because a necessary prerequisite is missing from the system. And this after I already had to use the /bypassHotfixCheck switch on the command line to workaround another problem with the installer. Shame on you Oculus for failing to get the basics right on this one!
  • LZoltowskiLZoltowski Posts: 6,429 Volunteer Moderator
    @gunjindude would you mind updating your post with a fix for your issue? maybe place [SOLVED] or [FIXED] in the title of your post so others can benefit from it? Thanks!
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
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    Be kind to one another :)
  • OMG installing the .NET framework 4.6.1 also solved my issue.. Spent hours searching. Even debugged my network card with Wireshark because I read (somewhere) that the OVRLibraryService perhaps wants to connect to the internet through a weird port. 

    Really, really bad that such a simple update kills the install of such a highend piece of hardware..

    Anyway, it's up and running, thanks a million!!!!
  • TeddybearsriftingTeddybearsrifting Posts: 3
    NerveGear
    Yes unbelievable im going thru same nightmares, this is worse than Steam for making people waste hours of their lives. I hope there is a law one day in the future millennium that punishes software people for this crime against humanity? Seriously if i had known it was this much hassle to get the thing working i would not have bought it. E bay here it comes! thanks for ruing my dreams Oculus! good job there is plenty of competition coming out there now!
  • EliteSPAEliteSPA Posts: 1,560
    Project 2501
    Yes unbelievable im going thru same nightmares, this is worse than Steam for making people waste hours of their lives. I hope there is a law one day in the future millennium that punishes software people for this crime against humanity? Seriously if i had known it was this much hassle to get the thing working i would not have bought it. E bay here it comes! thanks for ruing my dreams Oculus! good job there is plenty of competition coming out there now!
    Nice try troll. 1st post LOL
    i7 6700K @ 4.2 GHz | Corsair 16GB DDR4 PC2300 | GTX 1080 Ti | Asus z170-Pro | Corsair RGB Strafe Keyboard | Logitech G27 | Oculus CV1 + Touch + 4 Sensors | Win 10 64 bit | Acer Predator x34 @ 100Hz
  • TeddybearsriftingTeddybearsrifting Posts: 3
    NerveGear
    what on earth has this got to do with trolling? its a plain fucking fact ive had thia 10 hours and still fucking around with the non installing software crap. thanks for your help
  • keithv8keithv8 Posts: 4
    NerveGear
    create a new user with admin rights, try again and it works, this is  profile issue, while under new account go into old profile under Apps go into each folder and delete any folder titled oulus. then sign into old profile, oculus setup will run again, but quickly, now open game...................working
  • LBayardLBayard Posts: 1
    NerveGear
    Thank you GENOCIDUS_REX, this was an unbelievable pain in the neck to figure out
  • kaiquerhkaiquerh Posts: 2
    NerveGear
    Managed to get OculusSetup to complete successfully.

    It seems the problem for me was Unity's latest update installed a more recent Visual C++ redist. I uninstalled all Visual C++ 2015 entries, cleared out C:\Users\username\AppData\Local\Oculus, rebooted, and the installation completed successfully.

    If you are getting an error, opening that directory will have an OculusSetup.log that should be able to direct you to exactly what is causing the issue.
    I love u  :# :# :# :#
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