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No Sound from Rift Headphones after Playing a few Minutes

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  • SyrellarisSyrellaris Posts: 1,035
    3Jane
    To fix the audio, or at least what probably might work...

    Go to playback devices, select Headphones (Rift Audio), right click properties, Click the Advanced tab and set it to 2 way, 16 bit 44100 hz(CD quality). Save and exit.

    try the rift again.
  • Wetworks24Wetworks24 Posts: 2
    NerveGear
    I had this problem when I first got my Rift.  What seemed to fix it for me was disabling enhancements for the rift under playback devices.
  • ZiwdonZiwdon Posts: 6
    NerveGear
    Just bringing this topic to attention, as I am also facing this issue with my new Rift.
    Sound randomly stops working whilst playing...sometimes after 30 minutes, sometimes after 2 hours. I have no other issues besides this one.

    I have applied the changes suggested in the previous posts and I will let you guys know if it solves it.
  • XanilosXanilos Posts: 1
    NerveGear
    Sadly, another Oculus customer with the same issues. 

    I uninstalled the NVIDIA HD Sound driver that got installed when I updated the video card drivers.  Also disabled all enhancements within Windows and set the Rift Headphones as the default device. 

    Still getting audio cutouts after 5 minutes of Dead and Buried.  Will keep trying.
  • Jacen_SunriderJacen_Sunrider Posts: 17
    NerveGear
    edited July 2017
    Since I have similar problem, I thought that uploading the Rift logs would help someone find the issue - I don't seem to be able to do it myself. Here are also some things I noticed alongside the sound issues:

    1. Whenever my sound cuts out, I go to audio devices, right click on Rift Audio for settings and fiddle with anything just so that an "Apply" button turns on and I click it. Then my sound returns. I usually do this with the on the ehhancements tab, since I can just turn it on and off again, and it lets my apply.
    2. I noticed that mostly sounds stops on Herobound game. Usually it's more or less every 15 mintues. On Herobound it's every 2-3 minutes.
    3. Today while playing Lucky's tale I noticed that sound turns off at the same time I lose head tracking. Not sure how it is for you, but my head tracking turns off for half a second every now and then (screen is glued, I can't look around). So far it was not that bad, so I didn't really do anything with that yet.
    4. One of the strangest things so far - when I lose audio, my youtube videos don't start. At one point when I lost audio I went to google to look for some tips and tried to open some tutorial video. It loaded fine, I even saw first frame of the video, but it didn't start. I then experimented with this a little and whenever I lost audio again I went back to youtube and it's the same for any video I try to turn on. When I fix the audio by resetting and reapplying some options, the video immediately starts, so it seems to be connected.
    5. Now it also happened while on Bigscreen app with Netflix. When the sound turned off, the movie played for few more seconds and also froze. 

    So far I have tried updating any sound drivers (all seem to be up to date), using different usb 3.0 ports, even moving my sensor and rift to usb 2.0 to see if it's not something with my Motherboards usb 3.0. I restarted windows few times, I tried the windows audio fix (it only advised turning the enhancements off). I tried turning off any other audio devices aside from Rift (I saw somewhere a suggestion that this might be an issue with power management). Some guy on google said he had issues with geforce experience, so I tried turning that off. I have also tried some suggestions from this thread without any luck. I tried looking at the logs, but they are a little bit too much for me to understand them. 

    Hopefully this will give someone with more experience some ideas what might this be. This issue is getting really irritating :(

  • Percy1983Percy1983 Posts: 1,410
    Wintermute
    Merilious said:
    Just bought my rift with the big sale happening now. Having this issue as well. Tried the changing audio quality from DVD to CD and it worked for a few minutes but then cut out again. Also tried all the disabling of other audio devices. Pretty bum experience thus far. Was about to show my 5yr old the spider man VR, but have to wait till this gets fixed. Looks like it has been an issue for a while though. =(

    i7-2600k
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    Win10 x64
    I have the same board and had the same issue, using a USB 3 expansion card seemed to fix the issue.
    Asrock Z77 Extreme 4 + 16GB RAM 1866mhz + i5-3570K at 4.5Ghz + Coolermaster Nepton 140XL cooler
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  • squidbreakfastsquidbreakfast Posts: 38
    Brain Burst
    I used to have this as well where the sound would drop out and then it would be fine if I disable and enable the device again. After getting really annoyed with this I plugged the USB of the HMD into another USB3 port and haven't had any issue since. Strange because on the port side of mt mobo it has a dedicated USB port for VR and that was the one that kept dropping the audio.

    But it is fixed! 
    I like trains. Tech stuff. Being a hermit. Baking and getting baked.

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  • charlietruongcharlietruong Posts: 1
    NerveGear
    I used to have this as well where the sound would drop out and then it would be fine if I disable and enable the device again. After getting really annoyed with this I plugged the USB of the HMD into another USB3 port and haven't had any issue since. Strange because on the port side of mt mobo it has a dedicated USB port for VR and that was the one that kept dropping the audio.

    But it is fixed! 
    Same here.  I have an MSI Z270 Gaming M3 motherboard with 1 dedicated USB 3 port in the back for VR, and it's been giving me problems with sound and video.  I moved my Rift to a different USB 3 port, and now it's working flawlessly. WTH!
  • BugzleonBugzleon Posts: 1
    NerveGear
    Percy1983 said:
    Merilious said:
    Just bought my rift with the big sale happening now. Having this issue as well. Tried the changing audio quality from DVD to CD and it worked for a few minutes but then cut out again. Also tried all the disabling of other audio devices. Pretty bum experience thus far. Was about to show my 5yr old the spider man VR, but have to wait till this gets fixed. Looks like it has been an issue for a while though. =(

    i7-2600k
    asrock z77 extreme4
    GTX 1080
    8GB DDR3
    Win10 x64
    I have the same board and had the same issue, using a USB 3 expansion card seemed to fix the issue.

    I also have an Asrock motherboard, I have an Asrock B75 Pro3-M, older one from 2012. I had the same problem with sound stopping after a few seconds in games and even on the home screen. I also installed a USB3 PCI-e card I had as a leftover from an even older pc and all problems are gone. Even back to default sound settings and all works fine now.

  • DuskbumpDuskbump Posts: 31
    Brain Burst
    Got my rift from amazon on 8/1... no audio after one min. Of playing... it just stops. Dissapointing. Opened a ticket, but no fix yet.  Also not able to download touch games.  Touch controllers not linked to my account. Support said they would look into the audio issue... been 24 hours with no follow up contact. So here i am with no audio in the demos and no games to play. Best 400$ purchase ever lol. Im giving support one more day to contact me... then its back to amazon with this rift.... and try the HTC VIVE.  Sad, because the rift looks amazing. 
  • DuskbumpDuskbump Posts: 31
    Brain Burst
    Duskbump said:
    Got my rift from amazon on 8/1... no audio after one min. Of playing... it just stops. Dissapointing. Opened a ticket, but no fix yet.  Also not able to download touch games.  Touch controllers not linked to my account. Support said they would look into the audio issue... been 24 hours with no follow up contact. So here i am with no audio in the demos and no games to play. Best 400$ purchase ever lol. Im giving support one more day to contact me... then its back to amazon with this rift.... and try the HTC VIVE.  Sad, because the rift looks amazing. 
    Update**** got it working by disabling the power save feature on the USB 3.0 ports.  right click the window button and select devices then fins USB3.0 hub and click the tab that allows the unchecking of the power-save feature.

    But still cant download the touch games..... and its killing me that I cant play Robo recall, It was the reason I got this thing!!!! Fingers crossed, that I can download them soon.  
  • DuskbumpDuskbump Posts: 31
    Brain Burst
    Duskbump said:
    Duskbump said:
    Got my rift from amazon on 8/1... no audio after one min. Of playing... it just stops. Dissapointing. Opened a ticket, but no fix yet.  Also not able to download touch games.  Touch controllers not linked to my account. Support said they would look into the audio issue... been 24 hours with no follow up contact. So here i am with no audio in the demos and no games to play. Best 400$ purchase ever lol. Im giving support one more day to contact me... then its back to amazon with this rift.... and try the HTC VIVE.  Sad, because the rift looks amazing. 
    Update**** got it working by disabling the power save feature on the USB 3.0 ports.  right click the window button and select devices then fins USB3.0 hub and click the tab that allows the unchecking of the power-save feature.

    But still cant download the touch games..... and its killing me that I cant play Robo recall, It was the reason I got this thing!!!! Fingers crossed, that I can download them soon.  
    New update: 
    Played lastnight for 2 hrs. no problems... next day same issue. Then i realized that last night i was playing seated.  Tails game. Cool game.  Checked all the settings rebooted... same issue audio drops out after 2 min at most.  Oooo yea... still no games to download.  Customer service sends me one email per day. So im thinking they have alot of problems to solve right now!!!! Im hoping for help and a solution soon.  Playing my vive untill then
  • DuskbumpDuskbump Posts: 31
    Brain Burst
    Could it be a bad cable?  
  • Jacen_SunriderJacen_Sunrider Posts: 17
    NerveGear
    Thanks for tips. I have ordered the supported usb pcie card. Hopefully it will improve the quality. So far I moved to usb 2.0 and it works but sound quality is not that good and tracking lags sometimes.
  • HyybridHyybrid Posts: 1
    NerveGear
    edited August 2017
    Having this issue as well. Not a connection issue as the problem goes away when Home is restarted. The problem is that it doesn't take very long for the sound to kick back out again. Like the original poster says, tends to be within 5 or so minutes. Very annoying.

    Edit: Ok been using the Rift with no audio issues for the past couple days. Confirming that the problem was the USB 3.0 port. Swapped it for the one right next to it that had a senor plugged into it and everything has been working fine since.

    Had weird issues with a couple of those ports before with transfers to external storage so I guess it was just the cheap MoBo itself... Damn you, ASRock.
  • Jacen_SunriderJacen_Sunrider Posts: 17
    NerveGear
    So just to confirm, I have now installed and used the new pcie extension card (the one that is officially supported by Oculus) for a few days, and had no issues at all. Rift and two sensors, all on usb 3.0 now.
  • DuskbumpDuskbump Posts: 31
    Brain Burst
    My audio issue was in the usb 3.0 device drivers.  Just needed to download the latest version and disable the power saving option. Mobo is a msi 270z pro carbon. 
  • zhanyucozhanyuco Posts: 1
    NerveGear
    go use usb 3.0!
    cheers!
  • Adam_TouhouAdam_Touhou Posts: 6
    NerveGear
    edited November 2017
    Got my Rift today... Having same issue. 
    It is a driver related issue.
    If you type the commands:
    net stop audiosrv
    net start audiosrv

    Sometimes you also have to do:
    net stop ovrservice
    net start ovrservice

    It will reboot your audio drivers on the PC and reboot the oculus software.
    Then it works again without a PC reboot....
    Hope they fix this soon :-) 

    Will let you know if I find a solution so that the issue does not occour in the first place
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Please submit a support ticket about your issue. Thanks.
    https://support.oculus.com/
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  • ZiwdonZiwdon Posts: 6
    NerveGear
    edited November 2017
    Just to let others know that, since upgrading to the suggested USB 3.0 card, as some have already mentioned, I haven't experienced this issue again.
  • medialuxmedialux Posts: 1
    NerveGear
    I've update all the drivers I can, having this same problem. Not a hardware issue, and everything was working fine until recently. If this is a bug, an update should be released. Ican get audio back by playing with audio settings, but it doesn't last. 
  • gunn4rgunn4r Posts: 1
    NerveGear
    I got an Oculus for Christmas and I am having this same problem. Audio cuts out after 2-15 seconds. If I go into the Rift Audio in my sound devices and change something and hit apply the sound comes back on for a few seconds before it stops again. Really frustrating and makes the Rift unplayable. Not sure what else to do, I've tried everything mentioned in this thread with no success. :(
  • SyrellarisSyrellaris Posts: 1,035
    3Jane
    gunn4r said:
    I got an Oculus for Christmas and I am having this same problem. Audio cuts out after 2-15 seconds. If I go into the Rift Audio in my sound devices and change something and hit apply the sound comes back on for a few seconds before it stops again. Really frustrating and makes the Rift unplayable. Not sure what else to do, I've tried everything mentioned in this thread with no success. :(
    Go to playback devices, select Headphones (Rift Audio), right click properties, Click the Advanced tab and set it to 2 way, 16 bit 44100 hz(CD quality). Save and exit.

    If you tried that and everything else in the topic, then I am afraid the best thing to do is to contact support or return them where you bought them and request a replacement.
  • KlodsBrikKlodsBrik Posts: 1,184
    Wintermute
    I had a similar issue.
    My workaround aint pretty but worked for me at least.
    First of all make sure Oculus app and steam vr ( and every other rift related software) is closed.

    Rightclick your speaker icon in the taskbar and choose playback devices.
    Disable every active playback device other than the rift Audio headphones. And if the Rift Audio is disabled, enable it.

    Now, everytime, before I take my rift into use, I have to disable speakers, then enable rift audio. As mentioned not a pretty workaround, but it works.

    My problem was that a monitor connected to a display port continuesly wanted to draft the soundoutput to it.


    Be good, die great !
  • rdmartinezrdmartinez Posts: 1
    NerveGear
    My audio problems went away when I plugged the headset into a USB2 port instead of USB3.
  • PhilozophePhilozophe Posts: 1
    NerveGear
    edited December 2017
    Merilious said:
    Just bought my rift with the big sale happening now. Having this issue as well. Tried the changing audio quality from DVD to CD and it worked for a few minutes but then cut out again. Also tried all the disabling of other audio devices. Pretty bum experience thus far. Was about to show my 5yr old the spider man VR, but have to wait till this gets fixed. Looks like it has been an issue for a while though. =(

    i7-2600k
    asrock z77 extreme4
    GTX 1080
    8GB DDR3
    Win10 x64

     Hi, I own a GTX 1070 and have exactly the same pb with the sound cutting off after about 3 minutes. I then did the same as you and it gets the sound back temporarily for like 30-40 minutes now, but then cuts back off !

    Since it is marginally better now it is worth trying. Here is how to do it:
    go in the sound menu (do a search in the start menu for "sound control panel"), right click Rift headphones properties and, in advanced, switch to CD quality instead of DVD quality. Click "apply". Then, back in sound control panel, right click on the Rift and choose "Set as default".  

    However I still have sound cutting out in the middle of my game and have to redo the above sequence to get it back. This is insufferable and Oculus help desk seem completely incapable of helping. They have no idea what to do. I have had to scour the internet to get the little improvements I could find. 
    I mean HOW CAN THEY GET THE SOUND WRONG ??? My graphics are fine, and not the sound. Never seen anything like it. The most bizarre is that I seem to be able to play unlimited with the sound on my speakers. So it's an issue specific to the Rift headset... 

  • GlubschiGlubschi Posts: 1
    NerveGear
    Duskbump said:
    My audio issue was in the usb 3.0 device drivers.  Just needed to download the latest version and disable the power saving option. Mobo is a msi 270z pro carbon. 

    same here - msi 270z pro carbon. still having audio issues
  • x_cluckyx_clucky Posts: 2
    NerveGear
    edited January 2018
    I realize this thread is fairly old, but being I just recently had the problem, it's apparently still occurring and not being resolved by the Oculus team. I did, however, find a solution to the problem... at least for my system.

    I was on this thread yesterday, and was having the same problem. I eventually tracked it down to the Windows 10 64bit Realtek HD Audio drivers I installed from the MSI website for my MSI Gaming Z87-G45 motherboard. After uninstalling these drivers, and performing a reboot, all of my issues went away. I did notice that the driver was replaced by the default Microsoft High Definition Audio Device, and that some of my other devices (My monitor and TV) were being supplied with the NVIDIA High Definition Audio. Perhaps this is being caused by a driver conflict? I'm not really sure.

    I have also noticed problems with my computer randomly freezing up while gaming, and I have suspicion to believe that issue was caused by the same thing. For anyone in the market for a new motherboard, DO NOT BUY MSI -- unreliable hardware, buggy drivers and software, and nowhere near worth what it costs.
  • AzirphaeliAzirphaeli Posts: 1
    NerveGear
    edited February 2018
    It's not just MSI, lots of MBs use realtek for their onboard audio.

    That being said, I am pretty sure that's what I use as well and I came here because boy have I become sick and tired of this problem happening. I read about the USB issues and such, but that never sat well with me due to the nature of the problem:

    • Audio will randomly stop working. When it does, the rift Headphones audio level in the playback devices view will freeze at whatever the audio was at when it cut out. This hardly seems like a hardware problem especially considering...
    • Disabling and re-enabling the rift headphones fixes it temporarily. 
    • Furthermore, the rest of the headset including he MIC works just fine, I confirmed this last night by running audio through my speakers on elite while continuing to communicate with my wingmate via the rift mic. He could hear me just fine.
    Additionally I followed some ye olde advice to disable all speakers/audio output devices except for the rift headphones in order to make it work. This actually had the polar opposite effect. Instead of the audio cutting out after roughly 5 - 20 min, it was cutting out non-stop the instant audio was disabled. When I re-enabled just my main speakers leaving the monitor speakers, and digital out disabled it returned to the intermittent disconnects. 

    What does this tell me? Something is fucking up in the software end. So..  I haven't had a chance to try the advice in the last post, I instead caved in and swapped around USB ports just to try and rule it out. I'm going to bet that doesn't help at all, and so after I rule that out that I will do something about the realtek audio drivers. I've got my money on the problem being solved after that.
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