New to the forums? Click here to read the "How To" Guide.

Developer? Click here to go to the Developer Forums.

CV1 Column of Green Pixels - Issues with replacement

kiefdkiefd Posts: 17
NerveGear
edited June 2016 in Support

So for the last week and a half, the left eye on my CV1 has had a column of stuck green pixels.  Worked fine for the 4 days I had it previous to that.   Nothing seems to have triggered it.   I just put the headset on one morning and it was there).  Here’s an example:

Apologies for the bad iphone photography, It's a lot more vivid in person.

On the rare occasion, it flickers in and out, or shifts to a dark grey / red.  It has disappeared completely twice, only to come back after about half an hour of play.  This all happens at random, and seemingly not in connection to any of the troubleshooting steps I’ve taken:

 

-Run Full Setup again

-Reinstall Oculus Home

-Reinstall latest Nvidia Drivers (clean)

-Update USB drivers

-Tried every combination of usb port

-Reseat HDMI cable (both headset and gpu ends)

-Use passive DVI to HDMI Adapter

-Use passive Displayport to HDMI Adapter

-20 min to 1 hour sessions of watching this stuck pixel video: https://youtu.be/ZjdrMuKpaCI (via Virtual Desktop)

-20 min sessions watching Jscreenfix (via Virtual Desktop

-Tried with another PC (below spec)

 

I know a few others have had issues in the same ballpark as this.  Anyone found a solution or can recommend any other troubleshooting steps?

I have contacted support.  I’m trying not to be too negative about the situation as I understand they’re swamped and I’m sure everyone as an individual is trying their hardest over there.  But other than an initial “thanks for contacting us” response and someone asking if I’ve tried reseating the hdmi cable, I haven’t heard anything in over a week.  In the meantime, I’ve updated them with my troubleshooting attempts and requested an RMA.  It really feels like it must be a problem with the headset at this point.

I’m somewhat new to VR (only tried cardboard previously).  The first few days with the Oculus we’re truly amazing.  Since the problem occurred though, I’ve only used it for troubleshooting as the green column is immersion breaking and I don’t want to ruin any experiences by playing through it.  I’ve been looking forward to demoing it for others but haven’t cause I don’t want them to experience VR for the first time in this way.   Really disappointed.

«1

Comments

  • GenetixStudioGenetixStudio Posts: 770
    3Jane
    I feel for you - that sucks. I remember back in the day the old PSP's would end up getting a lot of 'dead' or stuck pixels - back then people created a simple solution that could fix them. It was a full screen animation that cycled through red, green, yellow, etc. colors extremely fast - Not sure exactly how it worked but it did the job. Maybe you can run virtual desktop or go to youtube (not sure if the Rift can access any you tube videos?) or make your own video like that and see if it works - google 'fix dead pixel video' perhaps? If that doesn't work I think you'll have to have it replaced (that sucks!). Posting here also to bump this - get this man a working Rift!
  • kiefdkiefd Posts: 17
    NerveGear
    Thanks!  Yeah, I've tried a few of those flashing color videos with Virtual Desktop.  No luck so far.
  • SkateZillaSkateZilla Posts: 168
    Art3mis
    This is usually a issue with the OLED Panel or Ribbon Cable, I'd be Trying to get an RMA.
  • kiefdkiefd Posts: 17
    NerveGear
    Haven't heard anything from support in 17 days / 13 business days.   I've kept them updated with everything I've tried to fix the problem and requested an RMA.   Getting frustrated with the silent treatment.  

    The line doesn't flicker at all anymore.  Seems to be there for good.  Installed an Inateck USB 3.0 PCIE card even though I doubt USB was ever the problem.  No change.
  • kiefdkiefd Posts: 17
    NerveGear
    Update:  Finally heard back from Support.  They are going to send me their software tool to analyze the green line.
  • ZuhZuh Posts: 256
    Nexus 6
    Hi, have the software help?

  • blanesblanes Posts: 1,067
    3Jane
    That is an extremely poor show on the part of Oculus, to just leave you hanging for 13 business days is not acceptable. I gotta say that reading of quite a few defects & failures here on the forums does not fill me with much confidence. Never had a single problem with my Dk2 and rarely were there such terminal issues as appear to be afflicting CV1. I do really hope Oculus get their act sorted out pronto. Does also sound like they have not employed enough people to cope with all this either.

    But anyway, any good news on getting your Rift working properly 100% or replaced ? We should no longer be beta testers for this hardware - that was Dk2 or is this really Dk3 !?
  • ZuhZuh Posts: 256
    Nexus 6
    I have submitted my ticket 3 days ago.

    https://forums.oculus.com/community/discussion/35781/update-strange-problem-with-left-screen-i-am-advised-to-stop-using-my-rift#latest

    So far I only know that I not suppose to use rift for now. I really hope that I will not have to wait week or two for some solution :/
  • kiefdkiefd Posts: 17
    NerveGear
    It took another business day for them to send me the software tool.  Got it on Friday.  It's the same SPUD tool that's been going around to people dealing with Red Haze.  In fact, the instructions told me to "Check if the reddish lighting you perceived previously is better, worse, or the same. Please report this back to us via email".  I realize the instructions were likely just copy and pasted, but I've never had a problem with Red Haze and this just further adds to feeling of not being listened to.

    Anyways, it didn't do anything to fix my column of stuck pixels.  I fairness to them, they said it was a diagnostics tool, so I didn't really expect it to solve anything.  Hopefully they have the data they need to figure out what's wrong now.  Waiting again to hear back from them...
  • kiefdkiefd Posts: 17
    NerveGear
    Slightly clearer picture of the issue:



    Unfortunately when you're looking through both lenses, it looks more like it's a third of the way into the FOV.
  • BaishanBaishan Posts: 48
    Brain Burst
    Disgraceful how they are leaving people hanging for days without responding. How difficult is it to hire a few support guys to expedite the rma process. The support team being swamped is just really disconcerting, are there really that many doa rifts that they can't even email people back.
  • LZoltowskiLZoltowski Posts: 6,705 Volunteer Moderator
    Yeah looks like a bad bond on the ribbon ... probably worsened by moderate heat.
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    I'll have someone respond ASAP. Sorry for the delay.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • kiefdkiefd Posts: 17
    NerveGear
    I'll have someone respond ASAP. Sorry for the delay.
    Thanks Cyber!  Support is now processing my replacement for me and will be sending me a pre-paid return shipping label.

    Relieved that the problem is almost fixed, and excited to be that much closer to experiencing VR the right way.
  • kiefdkiefd Posts: 17
    NerveGear
    Yeah looks like a bad bond on the ribbon ... probably worsened by moderate heat.
    Yeah, that's what I've suspected.  Was hopeful for a software / firmware issue as everything else about my unit was excellent.
  • zac.burkezac.burke Posts: 4
    NerveGear
    edited May 2016
    This same issue just happened to me a few days ago. Brand new system that I received and it was working fine and all of a sudden I have a green column of pixels going vertically across the right left eye of my rift.
  • DaVinsterDaVinster Posts: 31
    Brain Burst
    That is crappy guys! Hopefully for those of us who won't be getting their CV1 for some time this will be corrected by then if it's a manufacturing problem.  Good luck!
  • zac.burkezac.burke Posts: 4
    NerveGear
    Poor quality picture of the green line going down the left eye of my rift.
  • CD3000CD3000 Posts: 1
    Have they replaced your unit? I have the same exact issue on my right eye. I can see mine mostly in dark areas and its really annoying. I just want them to replace it and be done with it. Instead I've gotten a bunch of emails asking questions and then asking me to take a picture of it. I have done this and am now waiting for a reply.
  • NokiBENokiBE Posts: 34
    Brain Burst
    have the same issue on mine sometimes but it fixes itself after like 10seconds, usually happens when the load on my cpu/gpu is really high. right after launching in eve valkerie for example. never happens in any other occasion so i'm waiting it out before RMA etc.
  • kiefdkiefd Posts: 17
    NerveGear
    CD3000 said:
    Have they replaced your unit? I have the same exact issue on my right eye. I can see mine mostly in dark areas and its really annoying. I just want them to replace it and be done with it. Instead I've gotten a bunch of emails asking questions and then asking me to take a picture of it. I have done this and am now waiting for a reply.
    They said they would replace mine but haven't sent me a return shipping label yet.  I've been waiting for a week now.   This entire process has taken over a month and I imagine it will be continue for a while yet as Oculus only ships ground now.
  • ZuhZuh Posts: 256
    Nexus 6
    I'm waiting for my label too. Hope to get it this week :/
  • jabjab Posts: 105
    Art3mis
    I got the same thing but in red on my left display. But for me support has been good so far. Got a reply within hours of sending a ticket, and have been told they are looking into it. My suspicion is that it is hardware related, so I am mentally preparing for a RMA.



  • ZuhZuh Posts: 256
    Nexus 6
    edited May 2016
    you may have more issues than just red line. those shadows on chairs should not be green ;P but that could be just your camera ;)
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    edited May 2016
    Are you all using adapters or extenders? Because they can cause lines. Ideally you should be connected directly via HDMI to the video card. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • jabjab Posts: 105
    Art3mis
    edited May 2016
    I don't have any adapter or extender, but please explain to me how an extension would introduce a fixed stationary line of active pixels into the HDMI signal. Also notice that the line is not distorted, if this was a texture issue the line should have been perspective corrected together with the rest of the image. To me this looks like a defect in the display panel or panel driver chip.
  • kiefdkiefd Posts: 17
    NerveGear
    Are you all using adapters or extenders? Because they can cause lines. Ideally you should be connected directly via HDMI to the video card. Thanks.
    Nope, not using any extenders / adapters.  Connected directly to an EVGA Nvidia GTX 980 Ti.
  • zac.burkezac.burke Posts: 4
    NerveGear
    I'm plugged directly into my Video Card's HDMI output. I tried using a display port adapter and nothing would even display. 

    Also I'm using a ROG G20 with a GeForce GTX 980 so I know my hardware can support the oculus
  • kiefdkiefd Posts: 17
    NerveGear
    Just received my shipping label!  Now off to the UPS store...
  • SlidebedSlidebed Posts: 8
    NerveGear
    I have the same thing only my line is bright red hope irs gets sorted quick.
    ive opened a ticket lets hope the rma is quick.
«1
Sign In or Register to comment.