So for the last week and a half, the left eye on my CV1 has
had a column of stuck green pixels. Worked
fine for the 4 days I had it previous to that.
Nothing seems to have triggered it.
I just put the headset on one morning and it was there). Here’s an example:
Apologies for the bad iphone photography, It's a lot more vivid in person.
On the rare occasion, it flickers in and out, or shifts to a dark grey / red. It has disappeared completely twice, only to come back after about half an hour of play. This all happens at random, and seemingly not in connection to any of the troubleshooting steps I’ve taken:
-Run Full Setup again
-Reinstall Oculus Home
-Reinstall latest Nvidia Drivers (clean)
-Update USB drivers
-Tried every combination of usb port
-Reseat HDMI cable (both headset and gpu ends)
-Use passive DVI to HDMI Adapter
-Use passive Displayport to HDMI Adapter
-20 min to 1 hour sessions of watching this stuck pixel video: https://youtu.be/ZjdrMuKpaCI (via Virtual Desktop)
-20 min sessions watching Jscreenfix (via Virtual Desktop
-Tried with another PC (below spec)
I know a few others have had issues in the same ballpark as this. Anyone found a solution or can recommend any other troubleshooting steps?
I have contacted support. I’m trying not to be too negative about the situation as I understand they’re swamped and I’m sure everyone as an individual is trying their hardest over there. But other than an initial “thanks for contacting us” response and someone asking if I’ve tried reseating the hdmi cable, I haven’t heard anything in over a week. In the meantime, I’ve updated them with my troubleshooting attempts and requested an RMA. It really feels like it must be a problem with the headset at this point.
I’m somewhat new to VR (only tried cardboard previously). The first few days with the Oculus we’re truly amazing. Since the problem occurred though, I’ve only used it for troubleshooting as the green column is immersion breaking and I don’t want to ruin any experiences by playing through it. I’ve been looking forward to demoing it for others but haven’t cause I don’t want them to experience VR for the first time in this way. Really disappointed.