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Bad color banding, left lens, anyone else having this issue?

tresossomtresossom Posts: 11
Left lens basically projects 8bit color banding in eve Valkyrie, videos app, and it's really the worst with elite dangerous, rendering the game totally unplayable. The right lens looks like an 8 bit banding dithered. 

The he biggest issue arises with blacks and dark colors. Is anyone else having this. My rift is 3 days old so I don't know how to take screens from within it to show exactly what I mean, but if you google color banding you'll get it. 

Im running i7-6700k, Amd R9 290X, 16.3.2 drivers, tried the hot fix ones as well, deleted, reinstalled and issue still persists. 

Any ideas how how to fix this, community, support? is this a software issue or a hardware issue? 

Thnx 


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Comments

  • blanesblanes Posts: 1,067
    3Jane
    These sort of issues make it look more & more like there is a batch of screens that are just of very poor quality or have manufacturing faults in them. Hope you get a replacement soon but sounds like you may wait awhile with support still struggling to keep pace with a high volume of tickets. Good Luck mate !  :|
  • goldenegggoldenegg Posts: 538
    Trinity
    Welcome to the club!

    https://forums.oculus.com/community/discussion/35544/graphics-distortion-in-left-screen-defective-rift

    https://forums.oculus.com/community/discussion/35781/update-defected-left-screen-waiting-for-return-label-for-2-weeks-now

    https://forums.oculus.com/community/discussion/34368/cv1-screens-grey-not-black

    You should open a case with support.  They'll send you a tool to try, then talk about a software update which has yet to be released.  The way Oculus is handling this issue is horrible.  
  • tresossomtresossom Posts: 11
    Thanks for the links. Gonna open a ticket. I guess this is why you don't get hardware from a software company. :/ 
  • marwood82marwood82 Posts: 14
    NerveGear
    This?
    https://forums.oculus.com/community/discussion/37057/black-colour-banding-on-dark-scenes-shadows-256-colour-mode-effect

    On mine it's both screens, but only affects shadows or very dark areas. You get a pixelated dark grey/grey effect. The moon theater on oculus video looks like it's in 256 colour mode
  • tresossomtresossom Posts: 11
    Yup, @marwood82 that's exactly what it looks like. 

    So i noticed that once I cover the sensor, the software renders a light gray mask over the image which removes the color band. This also only happens in certain apps, but in the moon theatre, the ant theatre, and even the regular one, there's really bad color banding especially when it gets dark. 

    For those who want to know what color banding is, follow this link. 
    https://upload.wikimedia.org/wikipedia/commons/9/9a/Colour_banding_example01.png

    I'm thinking it's a runtime / driver / software issue tbh and not a hardware problem per-se, but who knows. :/ 
  • SliderOverrideSliderOverride Posts: 83
    Hiro Protagonist
    Yeah support is very bad waite also for a label, ticke time is not 29days.

    Its a real disaster, have a big green line on the left eye, its not usable, and support do not replay!!
  • marwood82marwood82 Posts: 14
    NerveGear
    tresossom said:
    Yup, @marwood82 that's exactly what it looks like. 

    So i noticed that once I cover the sensor, the software renders a light gray mask over the image which removes the color band. This also only happens in certain apps, but in the moon theatre, the ant theatre, and even the regular one, there's really bad color banding especially when it gets dark. 

    For those who want to know what color banding is, follow this link. 
    https://upload.wikimedia.org/wikipedia/commons/9/9a/Colour_banding_example01.png

    I'm thinking it's a runtime / driver / software issue tbh and not a hardware problem per-se, but who knows. :/ 
    how does yours look when watching videos?

    if theres a lot of black on the video on mine the blacks look pixelated and dark grey/green. 
  • tresossomtresossom Posts: 11
    Yeah. Same thing here. No response from Oculus support about this either. Lame. 
  • mstrauszmstrausz Posts: 7
    NerveGear
    I have the same issue, horrible color banding ONLY on the left screen for example when starting up EVE Valkyrie, basically every green/black gradient is rendered in solid colors. It doesn't happen in Lucky's Tale, I think it only affects scenes which are basically darker. Already opened a ticket on support... I hope there is a software fix for this :(
  • titroxtitrox Posts: 2
    NerveGear
    Hi, i think thats not a Softwarefail. I have  the same problems with the left Display.
    I tested the Rift from a friend on my pc and this one looks normal.
    by the way, I am still waiting for a supportanswer.
  • mstrauszmstrausz Posts: 7
    NerveGear
    I went through some steps with support, they asked me for some screenshots so I tried to provide a few where you can see the issue ... now they are investigating. I hope to get some feedback soon. Now I got myself Chronos, where the issue is much more widespread since the game is pretty dark.. almost unplayable. :(
  • FuppesFuppes Posts: 2
    NerveGear
    I got my rift last week, i have the same problem with the left display, a game in dark scenes is unplayable it looks terrrible!!
  • epikmykepikmyk Posts: 5
    Same problem here with my right eye. They initially responded quickly but now my last response was on Friday. If they respond tomorrow, then that's a week that it took for them to respond. I know they have a lot going on, but I hope if they respond soon, it doesn't take another week for another response. =( I want to be able to use my rift before I have no life. Is that so much to ask? lol 
  • stripealipestripealipe Posts: 13
    NerveGear
    Same problem with my left eye too! For me it's almost like the image is a little too contrasty and looks a little posterised in dark scenes such as Elite. The dark scenes make me start to feel a little boss-eyed and it's not comfortable. Easy to see what's going on when closing one eye and then the other. The right screen has a very slight red mist/colour cast but it's perfectly smooth and the gradients in things such as the galaxy skybox look smooth and correct. I have a ticket open and they want some screenshots.
  • My God what a relief to find others with this same problem!
  • Comic_Book_GuyComic_Book_Guy Posts: 1,077 Poster of the Week
    My God what a relief to find others with this same problem!
    Not really lol. It means its wide spread /common. I just spent $914 today. I really don't need this crap : /
  • frankyfiggss3344frankyfiggss3344 Posts: 6
    NerveGear
    Have the same problem with the left screen. I first bought a cv1 on ebay, a Kickstarter Edition-sold it as my CV1 arrived. That was a bad mistake. I have the problem in every application from oculus dream deck to Elite Dangerous. Support calls it "a weird problem" LOL. Told them that are many people around with the same issue. Hope that oculus will not blame it on the customers like apple whose customers were "holding the telephone wrong". The support reacted fast so far, from this morning when opening the ticket to sending them the log files. 
  • PravusJSBPravusJSB Posts: 141
    Art3mis
    I didn't think that they would support second hand rifts?
  • moggie007moggie007 Posts: 124
    Art3mis
    mine had the red tint so got the spud tool, it got rid of the red tint but on some programmes especially in virtual desktop when you have a galaxy all around you and the screen in front, it did the same to me in the left eye it was colour banding especially in the dark areas. so on certain programmes i either turn on spud and have red tint or turn it off and sometimes have the colour banding. the thing is i get a choice but not for all apps (give n take)
    so it seems more like software than hardware to me and my experience, could be wrong though.
  • AustralopithecusAustralopithecus Posts: 4
    NerveGear
    I had this on both screens with my original Rift. I assumed they were all bad in low light scenes. Had it RMA'd for a different reason (hdmi disconnects). I was amazed at the difference in dark scenes with my new one.

    Since there's no way to calibrate the screens (as far as I know) the only way to fix it is to get it replaced.
  • tresossomtresossom Posts: 11
    @Memoisation How long did the RMA turn around take? I sent mine out last Tuesaday, it's been delivered as of Friday last week, and no news from Oculus other than my ticket is marked as "solved" and I'm out a busted CV1 unit. 
  • Brian123Brian123 Posts: 30
    Brain Burst
    I just did an RMA. Shipped to Oculus 7/21, arriving on the 27th. Replacement shipped 28th with working tracking number by end of day showing UPS ground will deliver 8/3.
  • frankyfiggss3344frankyfiggss3344 Posts: 6
    NerveGear
    @Brian123  Is it possible to tell them that you want to have it replaced, without messing around with Spud? 
  • AustralopithecusAustralopithecus Posts: 4
    NerveGear
    @tresossom They received my RMA on 21/7 and I got the new one on 26/7 so was pretty quick.

    I didn't get a tracking number though. My order status said 'awaiting shipping' or something. Wasn't expecting it on the day.
  • Brian123Brian123 Posts: 30
    Brain Burst
    edited July 2016
    @frankyfiggss3344

    I actually never specifically requested a replacement. I contacted them about an odd trailing issue with blacks on white backgrounds, and the red tint in dark scenes. After testing the spud tool, I noticed one eye was brighter than the other. I then provided images showing this, with and without spud tool. They then asked to confirm my shipping and said they'd like mine back to examine and send a replacement.

    You might as well go through spud tool testing, then you at least have it for further experimentation, especially if it can benefit certain games.

    Here's my thread:

    https://forums.oculus.com/community/discussion/comment/417724
  • frankyfiggss3344frankyfiggss3344 Posts: 6
    NerveGear
    @Brian123 Thanks you for answering my question. It looks like in my case it is the other way round. I have bad color banding in left eye and i think the Spud tool could fix that, but will give me black smearing. So it took approximately 8 days after uploading the log files till support gave you the spud tool? Just to know the time frame, especially the timeframe to get pissed off. LOL
  • frankyfiggss3344frankyfiggss3344 Posts: 6
    NerveGear
    This is how it looks....
  • PravusJSBPravusJSB Posts: 141
    Art3mis
    Aye mine was the same so was many other peoples. It was sent back last week through RMA. Spud tool (or at least the registry edit) worked to rectify it for me whilst support took 3 weeks to sort my ticket.
  • Brian123Brian123 Posts: 30
    Brain Burst
    edited July 2016
    @frankyfiggss3344

    Here's my timeline with the support and RMA. Note that I'm in California and most emails Oculus sent were at 2-3am. So there was a large time zone difference that likely prolonged the exchange.

    Oculus Support Timeline

    7/12: Sent email to support, then two emails from Oculus showing ticket has been created and email confirmation that a team member will contact me soon.

    7/13: One email from support thanking me for contacting them, requesting to give them time to review my issue and will contact me when they require any further information. 2nd email requests a picture or short video to further investigate. I respond explaining I could not capture the trailing issue with a camera accurately.

    7/14: They respond saying a picture or video would still be helpful. I send some high speed video I had shot, exported at normal speed to reduce flicker. They then thank me for the video and then requests what runtime I'm using, plus the serial on the Oculus headset and box. I texted my roommate to send me that information, but by the time I sent it, the time zone difference probably meant if not hear back that day.

    7/17: They thank me for the information and requests time to look into it. 2nd email thanking me for patience and again asking for the box serial. My roommate accidentlynprovided me with the bar code on the white sleeve for the box, but the serial was hidden on the back bottom of the actual box. 3rd email thanking me for getting the information again. 4th email I receive the spud tool with instructions.

    7/18: I get around to using the Spud tool and noticed the issue with the right display being brighter during testing. Plus that the display was still on even when the sensor was not blocked. I report this to oculus, along with photos, and asked how they get the report or log file from Spud.

    7/19: They thank me for the info, no request for log from Spud, but simply asked to verify my current shipping address. I give this to them and they respond with a 2nd email saying they want the rift shipped back for review and that I'll receive a shipping label. Once they get it, I'll receive a new unit back.

    7/20: Received shipping label with instructions to print it and drop it off at nearest carrier.

    7/21: Odd UPS experience:
    I took the packed Oculus to work and shipped it after I got off work. When I got home, my roommate told me a UPS driver stopped by with orders to pick up the package. Oculus email did not indicate this anywhere. Driver was irritated and upset, restating that he had to pick it up. He came back moments later to give my roommate a printed sticker label that matched the one I printed. For some reason the driver also scanned that sticker as delivered, so the whole time it was in transit to Oculus, tracking showed it was already delivered the whole journey.

    7/27: Oculus receives rift

    7/28: Email indicating it was shipping and to view order page for tracking. I checked, but no tracking. Later that night, it updated with it. Also, order shows $0 for rift and $2.28 for shipping. I then email the invoice to me, and the shipping is noted as zero, and the $2.28 is tax, on nothing. Very odd.

    VIVE Story:
    Returned a VIVE due to defect. Their return system glitches and only indicated the tax would be refunded. No prepaid shipping label for defective product, but managed to get a prepaid return label from them after calling. They received it on June 29th. After calling several times to confirm they received it, I only just got the tax only refund on July 22nd. I call them again and they note an escalation case already exists for the remainder of the refund, and that they had until 7/26 to contact me, 7/28 at the latest. Currently 7/30 and they never contacted me. Monday, I have to call demand the remaining $830 they owe me. :/
  • frankyfiggss3344frankyfiggss3344 Posts: 6
    NerveGear
    @Brian123 Thank you very  much for the Information. I made contact with support on thursday 28 and sent them pictures ans Logfiles on the same day. Support said thanks and now i am waiting. I guess they do not work at the weekend. I am in Germany and i will be off to Switzerland for the next 2 weeks. Will keep coming back and Check this post. 
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