I just got my OR today and I can't finish the setup because the Sensor is not being detected as a USB 3.0. I have a MOBO Gigabyte GA-990FXA-UD3 that has 4 USB 3.0 ports, 2 in the back and 2 on top. I'm connecting the headset into the HDMI of the GTX 970 videocard and the USB into one of the back USB 3.0 ports, both are recognized as OK by OR setup. Then I plug the sensor in the other USB 3.0 port in the back and marks an error. I swap the USB 3.0 port connections with the headset and the sensor, but I get the same error. I plug back the headset and is marked as OK. I have tried in all the other USB ports, even the 2.0 but still get the error.
In the Device view in control panel, it shows the OR sensor and it says at the bottom that is connected at a USB 3.0 port. but is marked as an unrecognized device.
Could this be a faulty sensor? or what other alternatives do I have to explore before discarding that possibility?
Please help. $650 USD is not a small amount of money, to get something that doesn't work out of the box.