I submitted a ticket back on April 27th regarding some troubles with my Rift and on May 20th, was told I'd be sent a return label. It's now June 13th, 3 weeks since then and I have yet to get a label. My attempts to follow up with support have all been ignored. I was pretty understanding regarding how busy they must be but this is a bit silly.
I am posting here in hopes to get the attention of an Oculus Employee so that I can get this ball rolling and finally be done with this issue after months of headache. My Ticket number is #188646.
What's frustrating is the stories on other sites about people who submitted similar tickets AFTER I did and have already gotten their replacement Rift. I'm pretty baffled overall and honestly quite upset.
Edit: Updated title, ticket open for two months now, a bit one month now waiting for a label.