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Elite Dangerous can't log into game

JSMosbyJSMosby Posts: 27
Brain Burst

Bought the game couple days ago and it downloaded fine. When I went to play for the first time yesterday and launched the game it said I needed to remove the rift and log into the game. I typed in user name, password and the authentication code they send you and then hit the button. Screen blinked and a new line appeared saying that I first have to purchase the game or redeem a code before I can proceed. I have filed tickets with both Oculus and frontier but was wondering if anyone had any advice.


Tried restarting computer, un installing the game, restarting computer and then re install, closing and reopening Home, same results each time, need to purchase game or redeem code before I can proceed.

Comments

  • govnygovny Posts: 105
    Hiro Protagonist
    You need an account with frontier. Do you made one?
  • Techy111Techy111 Posts: 5,300 Volunteer Moderator
    Copy and paste the code and you'll be good ;)
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.
    And FlyInside Forum Admin.
    Flyinside Flight Simulator RELEASED.
  • JSMosbyJSMosby Posts: 27
    Brain Burst
    Yes I made an account with Frontier. It shows I have no games. I have no code that I can find anywhere on Oculus Home or Frontier.
  • Techy111Techy111 Posts: 5,300 Volunteer Moderator
    Did you get a frontier or oculus thanks for your purchase email ? That should contain your code ?
    A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.
    And FlyInside Forum Admin.
    Flyinside Flight Simulator RELEASED.
  • JSMosbyJSMosby Posts: 27
    Brain Burst
    Customer service asked me to make a report in this section if I hadn't already. Guess I'll just bump this to the top so they can see it if they look.
  • WihglahWihglah Posts: 51
    Hiro Protagonist

    Woah - hang on....

    How did you buy the game?

    What happened when you bought the game?

    How are you launching the game?


  • XBonezXBonez Posts: 14
    NerveGear
    You are not the only one having problems.  I created a frontier account, and validated email.  However when I launch game from Oculus Store, I have to then login to the Elite launcher. When I log in, it sends me a validation code.. I put the code in, then it wants me to log in again.. Repeats the code validation again, over and over.. I wrote support from the elite website. See their reply below.


    Greetings, Commander

    Thank you for your email regarding the Oculus and Elite Dangerous. I'm sorry to hear you've encountered some trouble getting the two to work together!

    I'd like to reassure you that this issue is one that we're aware of and are working hard to fix. At the moment I don't have an exact ETA, however I hope to have some more information for you tomorrow.

    If you’ve not done so already, (and if you don't mind!) we'd really appreciate it if you popped a post onto our bug reporting forums as this will allow us to collate any similar issues into one place.

    I apologise that I can't be of more assistance at this precise moment in time however I will keep your ticket open and as soon as I have some information, I will pass it on to you.

    Kind regards,
    CMDR Normandy
    Elite Dangerous Customer Support Team

    ~Fly safe, Commander and may your shields never be offline~

  • Mike1304Mike1304 Posts: 16
    NerveGear
    I am having exactly the same problem as described in the opening post! So annoying! I payed 40 EUR for this game in Oculus store one week ago and simply can't play it! 
    But it costed me not only money but also a lot of time so far (reinstalling, making screenshots of every single step and mailing it to support forum with no solution so far...).
    If it won't work (I still hope for a solution): how can I get at least my money back?
  • cleardavecleardave Posts: 1
    NerveGear
    Fuck this bullshit...59.99 for DRM crap....this is why people pirate shit
  • THTremereTHTremere Posts: 2
    NerveGear
    I also have this same problem but it is my fault.  When the registration page started I put the wrong email address in.  The email does not exist but still I cannot log on.  I created an account with the correct email but the game is not associated with it.  ugh....
  • MAC_MAN86MAC_MAN86 Posts: 1,452
    3Jane
    Customer Support would not point you towards the Community Forum here but Oculus Support instead which this is not!
    Check in your Email Junk Box as that's where the CODE goes to.
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