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RMA sent to wrong address, Support not responding for more than a week.

clayface1982clayface1982 Posts: 1
NerveGear
I sent my Rift unit for RMA due to a defective tilt sensor. I noticed after the return shipping tracking number was provided that they had my old address listed despite my providing and confirming an updated address multiple times. It has been more than one week since I raised the issue and customer service has not responded to my requests to correct the address/contact UPS over the support ticket. Of course, there's no number to call to speak with a human either. Any ideas on how to correct this?
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Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Sorry for the delay. I'd recommend waiting for Support to respond, but if you send me a PM I can try to check with the team on Tuesday and see if there is a way to fix this. Thanks.
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