I have contacted oculus support for a scratch lens. my lens was scratch by glasses. I don't mind paying for replacement but they don't replace the lenses I been told. So my Oculus cv1 is basically good for garbage. I used it for 2 weeks.
Not happy customer.
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Sapphire 8GB RX 580 Nitro+
256Gb SDD Samsung Evo 850 +3x2TB in raid 0 with 64GB SSD cache
Thermaltake Level 10 GT Snow Edition + Toughpower 875w
Sapphire 8GB RX 580 Nitro+
256Gb SDD Samsung Evo 850 +3x2TB in raid 0 with 64GB SSD cache
Thermaltake Level 10 GT Snow Edition + Toughpower 875w
I'm considering a return under UK Consumer Rights Act (2015), as this is IMO an unacceptable level of product durability.
The Oculus Rift is sold as being suitable for use by those wearing spectacles within prescribed dimensions.
- My glasses are within these dimensions.
- I have been careful with my rift, and have followed to the letter, Oculus' instructions for mounting and dismount the rift.
- I have been using the rift for only 3 days, and only a few hours each day. Total usage easily below 20 hours.
Compare this to my current pair of spectacles; I wear them all day, every day, and have done for many months.
They're open to all the elements, and the only 'special' care I take with them is a quick wash every morning with soap & water to remove accumulated greasy smudges. Yet they have no scratches.
What's even more egregious is that Oculus are not offering any reasonable mechanism for maintaining, repairing, or replacing the lenses. (and no, replacing the entire headset is not reasonable)
I really want to keep my rift, as it genuinely offers a revolutionary experience (plus I got a great price on it! £329 incl. Touch)
However, for an end user product its lack of durability & maintainability make it not fit for purpose IMO.
Not to mention the turnaround time with Oculus support is abysmal. Going on 5 days and still no approved RMA for a touch controller defect. And I already know that they will probably make me send back the whole touch bundle rather than just sending back the defective controller. Ridiculous.