I ordered my Oculus Rift a few month ago and I received it on 29 Jun, last week I tried to contact the customer support to return my Rift since I think that the resolution is still too low and doesn't meet my expectation. Actually I also have a Gear VR , and its resolution is even higher than the Rift. This is why I don't want the Rift and try to return it.
The customer support says that according to the Terms of Service
, people can not return a used Rift. This is the ridiculous part, when you unbox the Rift, it becomes "used", then you can not return it. Are you kidding me ?