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PC random reboot

dhwang329dhwang329 Posts: 4
NerveGear
Since installing the Oculus Rift my computer has been randomly rebooting and crashing on its own. No BSOD. I tried to search for similar symptoms online. Most are saying that either its the USB port drawing too much power, or the power supply is tapping out causing the PC to fail leading to the PC rebooting as a safeguard. However most if not all that are claiming this are running a 650 watt PSU or lower. My system is running a 1000 watt power supply (EVGA 1000w G2) which is fairly new (about a year worth of usage). I am not running SLI. Currently using a single GTX980, i7 5930K CPU (with water cooling), 16Gb of RAM, x99 Asus ROG Rampage V Extreme mobo. I am running Windows 10 OS at the moment. Graphic drivers have been updated. Rift firmware is up to date. Hardware temps seem to be below 40 degrees.

I  think my system specs are definitely over the minimum requirements so I am puzzled by the issues I have been seeing. As a test I disconnected the Rift cables, and uninstalled the software/drivers. Since then the PC has been more stable. Every once in a while the PC will reboot on its own (issue only started occurring after I got the Rift). It does not seem to happen as frequently after uninstalling which is the good news. This makes me suspect more and more perhaps I have a faulty power supply, but I am not 100% convinced. This has been very frustrating and wanted to see if anyone else has been having similar issues. Any feedback would be greatly appreciated.

Comments

  • grimdargrimdar Posts: 120
    Art3mis
    I had similar issues for a couple months. It would usually restart every other day or so, 1 min after booting.

    In the Windows Event Log there was always a entry for Oculus software which was the last entry before the reboot.

     Then I uninstalled all of Oculus software, then re-installed. No problems since...

    BTW.. I also have a EVGA 1000watt PSU.
    Windows 10
    i7 6700k
    Titan X
    32GB DDR4
    etc
  • BakerMiazBakerMiaz Posts: 7
    NerveGear
    grimdar said:
    I had similar issues for a couple months. It would usually restart every other day or so, 1 min after booting.

    In the Windows Event Log there was always a entry for Oculus software which was the last entry before the reboot.

     Then I uninstalled all of Oculus software, then re-installed. No problems since...

    BTW.. I also have a EVGA 1000watt PSU.
    Windows 10
    i7 6700k
    Titan X
    32GB DDR4
    etc
    interesting..  so a reinstall might fix my problem too?
  • DroflasDroflas Posts: 9
    NerveGear
    Me too. Flying  in Elite Dangerous for a while, then getting to where I am going to, slowing down to enter the station and .. BLINK .. restart. very annoying. And I also have a decent spec computer.
  • EliteSPAEliteSPA Posts: 1,560
    Project 2501
    Are you guys using mobo usb ports or innateck?
    i7 6700K @ 4.2 GHz | Corsair 16GB DDR4 PC2300 | GTX 1080 Ti | Asus z170-Pro | Corsair RGB Strafe Keyboard | Logitech G27 | Oculus CV1 + Touch + 4 Sensors | Win 10 64 bit | Acer Predator x34 @ 100Hz
  • BakerMiazBakerMiaz Posts: 7
    NerveGear
    EliteSPA said:
    Are you guys using mobo usb ports or innateck?
    plugged into usb at the back.
    Tied to move them to other back usb but still the same
  • dhwang329dhwang329 Posts: 4
    NerveGear
    grimdar said:
    I had similar issues for a couple months. It would usually restart every other day or so, 1 min after booting.

    In the Windows Event Log there was always a entry for Oculus software which was the last entry before the reboot.

     Then I uninstalled all of Oculus software, then re-installed. No problems since...

    BTW.. I also have a EVGA 1000watt PSU.
    Windows 10
    i7 6700k
    Titan X
    32GB DDR4
    etc
    Interesting... Well glad to hear the reinstall fixed the issue. I on the other hand am still having this issue. I uninstalled the software/drivers/etc. but no luck. I even recently reformatted the PC but it still has problems. I do have to say it does not reboot as often anymore but it does happen every once in a while. I do have a new PSU unit which I will attempt to swap out eventually. However I am trying to exhaust all my options before doing the swap. I am still not convinced its my PSU. Funny enough after the reformat I did not install RIFT right away. Zero reboots. However since installing the RIFT I had 2-3 reboots so far. I tried looking into the Event Log viewer as well but I do not see any errors pertaining to OR. This is very frustrating.
  • dhwang329dhwang329 Posts: 4
    NerveGear

    EliteSPA said:
    Are you guys using mobo usb ports or innateck?
    I too am using onboard mobo USB 3.0 ports.
  • dhwang329dhwang329 Posts: 4
    NerveGear

    Droflas said:
    Me too. Flying  in Elite Dangerous for a while, then getting to where I am going to, slowing down to enter the station and .. BLINK .. restart. very annoying. And I also have a decent spec computer.
    Tell me about it... My reboots happen when I am not even using the OR app. Sometimes the PC reboots while I am surfing the web. However the OR is connected to the USB port and sw/drivers are installed. It seems like multiple users are having reboot issues judging from the responses here and also on the web. I baffles me how there is no response from OR support. 
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Can you upload these log files?
    https://forums.oculus.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3

    Also, maybe unplug the Rift and uninstall Oculus software and see if the restarts still happen.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • manumanu Posts: 78
    Hiro Protagonist
    dhwang329 said:
    As a test I disconnected the Rift cables, and uninstalled the software/drivers. Since then the PC has been more stable. Every once in a while the PC will reboot on its own (issue only started occurring after I got the Rift). It does not seem to happen as frequently after uninstalling which is the good news.
    So, uninstalling Rift software didn't make it entirely stable. Hopefully you aren't using any BIOS overclocks (boost clocks) that may only kick in when the system is stressed. Also worth testing RAM, use one module at a time and seeing if it behaves.
    You also mentioned a clean install ran fine, but did you stress the system?
  • Comic_Book_GuyComic_Book_Guy Posts: 1,212
    3Jane
    A overclock doesnt in and of it's self cause issues Manu. A unstable overclock does.

    I would guess it's your power supply OP, if your PC just...shuts down with no blue screen.


  • Mauro.ArtioliMauro.Artioli Posts: 2
    NerveGear
    I have had the same kind of problem, I bought the Rift to 3 days .. and can not play more than 10 minutes. Start any game and restart the computer.
  • Comic_Book_GuyComic_Book_Guy Posts: 1,212
    3Jane
    I have had the same kind of problem, I bought the Rift to 3 days .. and can not play more than 10 minutes. Start any game and restart the computer.
    Look at it as indicative of a problem but you can stop thinking it's the Rift. Look at your power supply or motherboard if there's no blue screen.
  • aaroniousaaronious Posts: 1
    NerveGear
    edited February 2017
    Same issue here! random restarts in the middle of gaming. Read somewhere that the power draw from USB might be an issue... getting a powered USB hub to test before swapping my admittedly cheapish power supply ( 650w should do it). Restarts only started after hooking up my Touch.
  • MradrMradr Posts: 3,879 Valuable Player
    edited February 2017
    Most of these issues would be cause by the rift, but only in the fact it is pushing your system. Please check that your power supply and mother board is offering enough power for everything. Another thing is that current VR ways also pushes a system 2x harder and may push your system to a new level than it has before. This will result in other hidden problems to show their face as well. For example, in the middle of the game your system reboots - it might be because of a power, heat, or failing hardware issue.
  • sloth77sloth77 Posts: 8
    NerveGear
    I have had the same kind of problem, I bought the Rift to 3 days .. and can not play more than 10 minutes. Start any game and restart the computer.
    Look at it as indicative of a problem but you can stop thinking it's the Rift. Look at your power supply or motherboard if there's no blue screen.
    Actually, the lack of bluescreen is not significant in itself.  Newer versions of Windows don't show a bluescreen by default, but rather automatically reboot instead.

    You can disable the reboot and get the nice bluescreen back:

    1.  Control Panel
    2.  System app
    3.  Advanced System Settings on left panel
    4.  Settings button under Startup and Recovery box
    5.  Toggle off "Automatically restart" in "System Failure" box.
    6.  Press OK to close each pesky dialog
  • stef76stef76 Posts: 4
    NerveGear
    I had the same issue as well. PC would shut down usually during Elite Dangerous play.
    My system is pretty old though (AMD Phenom II processor).
    I put new thermal paste on the CPU, put all fans to 100% and bought the Inateck USB card to plug the Rift into that.
    Since then I didn't have any more issues (fingers crossed). So I assume for me it was a heat and power issue.
  • TonyPNodeTonyPNode Posts: 2
    NerveGear
    I just bought my OR and OR Ready Alienware PC from Best Buy... Ran everything fine for the first night, now it just reboots. Updated drivers, unplugged everything, still the same. Will try reinstalling. very frustrating
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    That's odd. Usually reboots could be a power supply issue, but shouldn't happen on a new pre-built computer. Is there anything in particular you are doing right before it reboots? I assume you are using a surge protector to plug in the computer. 
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
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