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Cut off initial delay tactics.

Thouwlin
Explorer
To by pass the support delay tactics you need to provide this information upfront.
a Picture or video of the issue and the following information
You are on the latest version of the Oculus runtime, version 1.6.0
The serial number of your Rift unit - located at the bottom of your Rift box 
The serial number of your Rift headset - located on the inside of your strap, by the right headphone

it took a week for support to come back with the information request. it most likely will take a week to get the tool and then another week for them to say they do not see an issue.
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