Latest update has Oculus Home restarting constantly, interfering with other apps and eating battery — Oculus
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Latest update has Oculus Home restarting constantly, interfering with other apps and eating battery

Joshawa7Joshawa7 Posts: 1
NerveGear
Samsung Galaxy S7 v G930PVPU2APH7

What started it was YouTube app pausing video every 5-10 seconds. Which it will do under certain conditions of other heavy app use. After some investigative work noticed Oculus Home app was constantly dropping off the Battery Usage app list and refreshing. It appears it's closing and restarting.

Even on a charger was losing 1% batt every 30 seconds. Had to finally uninstall the entire app package 

Maybe I'll try again down the line after more updates but maybe not. Huge waste of my time because of shoddy QA.
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Comments

  • cue_emcue_em Posts: 2
    NerveGear
    edited September 2016
    S6 and similar. Norton was going crazy re-scanning the app. Uninstalled all Oculus stuff.
  • Same issues. may have to uninstall 
  • Having same problem on Galaxy S7.  Threat scanner activates every 5-10 seconds on "Oculus Rooms"  Battery draining at alarming rate.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Sorry about this. We are investigating the issue now. Thanks.
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  • thefuselerthefuseler Posts: 1
    edited September 2016
    Same here, thanks for looking into it!  Please keep us updated as it wont let me disable or uninstall the app.  When I restart my phone, they just all reappear!

  • Same problem. Thought my Norton Antivirus was going crazy. Hope you manage to fix this soon. It is seriously hampering my phones recourses.
    Tnx in advance :)
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    edited September 2016
    I issue should be resolved now. You just need to uninstall Oculus Home first, and then Oculus Rooms (in that order) and then re-dock your phone. After you do that, it should download the latest working update. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • Not sorted with me. I found this thread, and uninstalled the main app. I still kept getting "com.oculus.rooms is scanned. No threats detected" from my kaspersky AV. My battery level had plummeted today after the update. Samsung Galaxy S7 Edge. So I went into application manager and uninstalled everything oculus apart from Oculus 360 Photos. I then connected it to the VR, got the link, disconnected it, downloaded the software, and signed in. Then as I'm looking at the library I keep getting "com.oculus.rooms is scanned. No threats detected" appearing on the screen and every couple of minutes thereafter. I'm going to have to unistall it all until you get a proper fix sorted. Thank you.
  • OlebrumgrevenOlebrumgreven Posts: 3
    edited September 2016
    This issue is more serious then I first thought. My phone is getting really hot. Google play apps is struggling to update because oculus home is occupying the process. This on a Galaxy S7 Edge. 
    On my girlfriends  S6 Edge the phone gets so hot that it shuts down because of this issue.

    Hope a fix is coming soon. No autoupdade received here.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    I believe you just need to uninstall Oculus Home first, and then Oculus Rooms (in that order) and then re-dock your phone. After you do that, it should download the latest working update. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • npharrisonnpharrison Posts: 5
    edited September 2016
    I believe you just need to uninstall Oculus Home first, and then Oculus Rooms (in that order) and then re-dock your phone. After you do that, it should download the latest working update. Thanks.

    I'll try that now and see what happens.

    No change at all. Did exactly as you said. Downloaded the software and I still keep getting "com.oculus.rooms is scanned. No threats detected" and the battery dropping fast.

    Oculus Home is Version 2.15.19
    Oculus Rooms is version 0.0.2
    Oculus is version 2.15.4

    but none of these show any use since the last full charge. Kaspersky only shows 1%. But Knox shows 14%!

    "com.oculus.rooms is scanned. No threats detected"  still keeps going off. Off to bed now. Hopefully something will have been sorted by tomorrow. Maybe there'll still be a charge in my battery in 6 and a half hours.

  • OlebrumgrevenOlebrumgreven Posts: 3
    edited September 2016
    I believe you just need to uninstall Oculus Home first, and then Oculus Rooms (in that order) and then re-dock your phone. After you do that, it should download the latest working update. Thanks.
    OK - I've tried that now.

    So far so good. Temperature dropped almost instantly and so far no more Norton scan notifications reappearing. Guess that means it's working again.

    npharrison - I don't know if it makes a difference, but I uninstalled Oculus, Oculus Home AND Oculus Rooms before docking again to reinstall it.
  • Well, once I get enough battery life, I'll try that.



  • npharrison - I don't know if it makes a difference, but I uninstalled Oculus, Oculus Home AND Oculus Rooms before docking again to reinstall it.

    No :-( I did exactly that, uninstalled both of them and the same message kept popping up after the software had installed. Hopefully one of them will look at the list of software I've just shown and make sure I'm running the right versions. Can't do otherwise as they download automatically.

  • Voyager_NLVoyager_NL Posts: 2
    NerveGear
    edited September 2016
    OMG! I had this exact problem since a day or 2. Then I suddenly realised I had seen an update from Oculus and went to look on the forums. This being one of the top threads. Thanks for the quick solution but I hope Oculus can get their act together. Releasing crap like this is not a nice thing to do to your customers.
  • MarrukkahMarrukkah Posts: 62
    Hiro Protagonist

    S6 user here. Same issue started yesterday afternoon. Battery went mad and the phone was totally hot (not in the right way mind you).

    I'll uninstall and re dock when at home.


    Thanks for the heads up,

  • major2112major2112 Posts: 1
    NerveGear
    Happening on my Note 7 also. PLEASE FIX
  • Happened to me on my s7 edge. I too have uninstalled everything Oculus (apps and all) and now my phone is working well again. I hope that Oculus test the next update before they push it next time. I would like to reinstall, though not before this issue has been fixed...
  • MarrukkahMarrukkah Posts: 62
    Hiro Protagonist
    edited September 2016
    I'm not sure uninstalling fixed it... Battery keeps draining and its still hot... I have restarted but perhaps there is some ongoing process somewhere. I'm afraid I'll have to do a factory reset if this keeps going.
  • Seriously Oculus, you really screwed up on this. I'm on the third charge of my device today. Have you hear of quality assurance or software test??? Stop pushing this poor software on people - I didn't ask for the update and have not option to roll back!!!
    I don't even have the option to manually fix this as I've tried uninstalling the oculus.room application but like a bad rash, it keeps on triggering the reinstall within the hour. You've basically turned my phone into a useless hot brick.  I'm considering a full factory reset and lost all faith as this is the second time your software has screwed over my phone.   
  • последние несколько дней, как раз после обновления oculus, батарея телефона совсем не держит заряд. что делать? мы покупаем топовые телефоны за не малые деньги, хотим идти в ногу со временем и пользоваться современными технологиями и за это всё мы получаем такую обидную пощечину. вы меня расстраиваете.
  • This is crap. Don't you guys even test this stuff before you send it out? Had to buy an app to disable the software because it was eating so much CPU I could not even uninstall. So who is going to pay me back for that? If I had crashed one of my customers systems with that kind of crappy code I would be looking for a new job!
  • One kinda workaround if the phone is still running hot and slow is to restart in Safe Mode.

    Before I found this forum thread my phone, Galaxy S7, was running way too hot and the battery life was predicted to be 3 hours. Booted in Safe Mode phone cooled off immediately, was way more responsive and battery life was estimated as 41 hours. Might be a workaround to get your phones charged up again so you can uninstall the misbehaving Oculus Apps and still have access to the core phone features.

    And yes, after uninstalling Oculus Home/Rooms even in regular mode its running cool/fast again.
  • Also where was the communication here. As soon as the problem was discovered why was there no communication of it. Instead I have to go out and internet search it. Ever hear of Email. I am registered so you know I have a S7 and a VR.
  • RojCowles said:
    One kinda workaround if the phone is still running hot and slow is to restart in Safe Mode.

    Before I found this forum thread my phone, Galaxy S7, was running way too hot and the battery life was predicted to be 3 hours. Booted in Safe Mode phone cooled off immediately, was way more responsive and battery life was estimated as 41 hours. Might be a workaround to get your phones charged up again so you can uninstall the misbehaving Oculus Apps and still have access to the core phone features.

    And yes, after uninstalling Oculus Home/Rooms even in regular mode its running cool/fast again.
    Phone is just a phone in safe mode. Also as I said phone was running so slow I could not uninstall.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Really sorry about this. We pushed an update last night that should resolve the issues people are having. You can try first launching the Oculus app on your phone and see if the update is available (it should prompt you). If not, you should go into the Android application manager and uninstall Oculus Home first and then Oculus Rooms. After you uninstall, please dock your phone in the headset so it can downloaded the updated version. Thanks and sorry for the inconvenience.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • Yes seems to be fixed now at least for me.
  • paesanpaesan Posts: 51
    Hiro Protagonist
    edited September 2016
    Wow, now I know why my S7 edge was super hot and very sluggish yesterday.  For a minute I thought I was having the same issue the Note 7 was having. My battery charge would actually go down while on the quick charge.  Oculus could have definitely been more proactive in getting the message out to the user base about this issue. 
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  • Mine appears to have been fixed. Heat is good and battery life is super cool again. An email warning of problems would've been logical rather than relying on us to come searching for a solution.
  • My experience. This hit me on the morning of the 29th. At some point the craziness seemed to stop. This was really obvious on my device with McAfee continually saying the install was ok.Today it started up again. Checked back on this thread. Launched oculus and updated. Issue was still present. Reboot, after the update, seems to have fixed it. Bad Oculus. Bad.
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