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Gear VR not recognizing app

FuefinaWG
Honored Guest
I just purchased a Gear VR and planned to use it with my Note 5. I downloaded the app and was able to work through the tutorial without any issues. I then "purchased" 3 free programs and when I went to play them my screen suddenly wouldn't rotate and it fails to recognize that my phone is plugged into the device. When it does recognize my phone the screen goes black after a minute or so and won't come back on.
I've uninstalled and reinstalled the app 3 or 4 times.
I went to the Samsung counter at Best Buy and the tech guy got it to work fine after clearing the cache.
Now I'm back at home and it's still not working.
Any ideas?
Michele
1 REPLY 1

Anonymous
Not applicable
does it work again if you clear the cache? 

I'd suggest contacting support: oculus.com/support