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Apps download but don't install - S6 Edge

MarkPainterMarkPainter Posts: 4
Hi Folks. Just done a complete factory reset on my Samsung S6 edge. Gear VR software installs ok, but when I select download for any of my purchased apps, they download, briefly flash 'installing' but don't install. And the status goes back to download.
Any suggestions please. as it's driving me nuts.


  • jwarsher77jwarsher77 Posts: 1
    Welcome to Samsung. Same issue here. Except, factory reset phone now everything I paid for, all in my library gone. All download, none install. First dealt with exploding phone now this. Oh to top it off, they never honored according to T-Mobile giving me a free Gear second generation for my exploding phone, replacement and now the edge. Good riddance. Long time here Note 1. Never again.
  • CharSmith92CharSmith92 Posts: 6
    Also having the same issue! Com.Facebook.system says uninstall or force stop no enable option
  • stenopostenopo Posts: 3
    I’m suffering the same issue :(
  • alexandre.koukarinealexandre.koukarine Posts: 2
    This is not Samsung. That's FB pushing their gaming headsets by suffocating gear vr users. I would buy but they have nothing to offer except for games. Shame on them.
  • bennettjason1980bennettjason1980 Posts: 2
    having same problem
    only way i was able to even get prologue to install was to find a apk of it online
    we shouldn't have to do that
    its like there is some api error then it deletes the install file
    if only we had the option to download and save the installer then maybe we could manually install our vr apps 
  • bennettjason1980bennettjason1980 Posts: 2
    ok looks like after i added a payment method and enough time passed for it to be verified i received a update to the oculus for gear vr software now it is working as it should.

    sooooooo......., ya it looks like entering a payment method and it clearing as valid is mandatory......... 
    please note that validation of payment method can take any ware from 1 hour to 1 week depending on payment method and bank used

    took my paypal 2 days after that i received a update and now it all works as it should
  • AzharmalikAzharmalik Posts: 1
    M also unable to install purchased app....

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