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Can't download and install anything from store

HasturaHastura Posts: 4
NerveGear
Hey

I installed yesterday my Oculus Rift on my PC. It works just fine.
But when i try to download and install something from the shop, it just won't work.

The download starts and then it just stops randomly at some point.
I get a notification which says that the installation did not work and i have to contact the support.
It doesn't matter what i try to download or how many time i try, It happens always.

Rebooting the system doesn't help.
I'm still running my system with Windows 7 Pro 64Bit.
Do i have to upgrade to Windows 10 to solve this?

Any ideas?

Best Answer

Answers

  • HasturaHastura Posts: 4
    NerveGear
    That is just awesome...so actually no one knows xD
  • FrankDrebin1979FrankDrebin1979 Posts: 58
    Hiro Protagonist
    Hey, at least we have a nice conversation :D
  • HasturaHastura Posts: 4
    NerveGear
    Yeah...but it's frustrating ;)
    So we have here users that can't downlod and install stuff from the offical store and they have no solution. Good job :/

  • HasturaHastura Posts: 4
    NerveGear
    I'll try to uninstall and reinstall the software...maybe it helps :/

  • FrankDrebin1979FrankDrebin1979 Posts: 58
    Hiro Protagonist
    edited November 2016
    Did it work?

  • cemyasancemyasan Posts: 3
    NerveGear
    edited November 2016
    Hello,

    We are getting the same error when trying to install any app.

    This is the log I'm getting on AppData/Local/Oculus/Service_date_time.txt :

    30/11 15:48:32.075 {INFO}    [Librarian] Adding package codemodeon-header-goal-vr-being-axel-rix to Librarian queue for redistributable validation
    30/11 15:48:32.075 {INFO}    [Librarian] Running OVRLibrarian "verify-redistributables" for package codemodeon-header-goal-vr-being-axel-rix
    30/11 15:48:32.075 {INFO}    [os/file] Launching app with path [C:\Program Files\Oculus\Support\oculus-librarian\OVRLibrarian.exe], args [verify-redistributables  "C:\Program Files\Oculus\\Downloads\codemodeon-header-goal-vr-being-axel-rix\dotnet-framework-4-5-1-NDP451-KB2858728-x86-x64-AllOS-ENU.exe.temp" "C:\Program Files\Oculus\\Downloads\codemodeon-header-goal-vr-being-axel-rix\dotnet-framework-4-5-1-NDP451-KB2858728-x86-x64-AllOS-ENU.exe.temp.sig" "C:\Program Files\Oculus\\Downloads\codemodeon-header-goal-vr-being-axel-rix\directx-june-2010--DirectXRedistJune2010.EXE.temp" "C:\Program Files\Oculus\\Downloads\codemodeon-header-goal-vr-being-axel-rix\directx-june-2010--DirectXRedistJune2010.EXE.temp.sig"], launchDir [false], detached [false]
    30/11 15:48:32.076 {INFO}    [os/file] Waiting for pid 4056
    30/11 15:48:32.076 {DEBUG}   [AppTracker] No corresponding library item for Appid 386768564867197
    30/11 15:48:32.076 {INFO}    [AppTrackerManager] Adding new tracker: 4056 (oculus-librarian)
    30/11 15:48:32.249 {INFO}    [FastIpc] Connected clientID 7
    30/11 15:48:32.249 {WARNING} [os/file] Failed to open process for pid: 5840, GetLastError: 5
    30/11 15:48:32.250 {!ERROR!} [OAF ERROR] ..\..\..\os\file.cpp(1168) : Unable to access process for pid 5840 Access is denied. (1971052)
    30/11 15:48:32.250 {!ERROR!} [AppTrackerManager] Failed to get job handle for pid: 5840
    30/11 15:48:32.250 {!ERROR!} [OAF ERROR] ..\..\..\os\file.cpp(1153) : Unable to access process. (1971039)
    30/11 15:48:32.250 {!ERROR!} [OAF ERROR] ..\..\..\AppTracker\AppTrackerManager.cpp(77) : Failed to get process handle for pid: 5840 (1971005)
    30/11 15:48:32.250 {WARNING} [FastIpc] Unable to find appId for PID 5840
    30/11 15:48:33.145 {DEBUG}   [IpcRouterLibEvent] Removing connection ClientID: %d7
    30/11 15:48:33.252 {INFO}    [os/file] Done waiting for pid 4056
    30/11 15:48:33.252 {INFO}    [AppTracker] Tracker 4056 dispatching finish thunk, exit code 0
    30/11 15:48:33.252 {INFO}    [ApplicationPackage] App oculus-librarian has exited
    30/11 15:48:33.252 {INFO}    [Librarian] Librarian (verify-redistributables codemodeon-header-goal-vr-being-axel-rix) succeeded
    30/11 15:48:33.254 {INFO}    [Package] Redistributables validation succeeded
    30/11 15:48:33.254 {INFO}    [Librarian] Adding package codemodeon-header-goal-vr-being-axel-rix to Librarian queue for chunked installing
    30/11 15:48:33.254 {INFO}    [Librarian] Running OVRLibrarian "library install-chunked-package" for package codemodeon-header-goal-vr-being-axel-rix
    30/11 15:48:33.254 {INFO}    [os/file] Launching app with path [C:\Program Files\Oculus\Support\oculus-librarian\OVRLibraryService.exe], args [library install-chunked-package  e7144183-ce59-4735-861f-fb9e9e173bf0 "\\?\Volume{c7363816-9bb1-11e6-8251-806e6f6e6963}\Program Files\Oculus\Software\Downloads\codemodeon-header-goal-vr-being-axel-rix\15\codemodeon-header-goal-vr-being-axel-rix.zip" "\\?\Volume{c7363816-9bb1-11e6-8251-806e6f6e6963}\Program Files\Oculus\Software\Downloads\codemodeon-header-goal-vr-being-axel-rix\15\codemodeon-header-goal-vr-being-axel-rix.sig"], launchDir [false], detached [false]
    30/11 15:48:33.255 {INFO}    [os/file] Waiting for pid 2960
    30/11 15:48:33.255 {DEBUG}   [AppTracker] No corresponding library item for Appid 386768564867197
    30/11 15:48:33.255 {INFO}    [AppTrackerManager] Adding new tracker: 2960 (oculus-librarian)
    30/11 15:48:33.255 {INFO}    [PackageManager] Waiting for package downloads to finish before continuing.
    30/11 15:48:33.255 {INFO}    [AppTrackerManager] Removing tracker: 4056 (oculus-librarian)
    30/11 15:48:33.278 {INFO}    [FastIpc] Connected clientID 8
    30/11 15:48:33.278 {INFO}    [AppTracker] IPC Ready: 2960 (oculus-librarian)
    30/11 15:48:33.982 {!ERROR!} [Librarian] [librarian_event] { command: library install-chunked-package, description: Unhandled exception!
    System.DllNotFoundException: Unable to load DLL 'OVRLibraryServiceNative.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)   
       at OVRLibraryService.Packages.ChunkedPackage.InitializeWithChunks(Int32 count, Chunk[] chunks)   
       at OVRLibraryService.Packages.ChunkedPackage.FindExistingChunks(String stagingDir, String installDir, ChunkedProgressUpdater updater, CancellationToken token, Boolean quickScanStaging)   
       at OVRLibraryService.Libraries.Library.InstallChunkedPackageAllocate(IntPtr transaction, ChunkedPackage package, ChunkedProgressUpdater updater)   
       at Daybreak.Core.TxF.PerformBlockInTransaction[T](Func`2 block)   
       at OVRLibraryService.Libraries.Library.InstallChunkedPackage(List`1 zips)   
       at OVRLibraryService.Service.DirectMode.NonTransactedLibraryCommand(String verb, String[] arguments)   
       at OVRLibraryService.Service.EntryPoint.ActualMain(Boolean directMode, String[] args)   
       at OVRLibraryService.ServiceControlManagerShim.RunMain(Func`3 mainMethod, String[] args)   
       at OVRLibraryService.Service.EntryPoint.Main(String[] args), package: codemodeon-header-goal-vr-being-axel-rix, stack: ,  }
    30/11 15:48:35.604 {INFO}    [os/file] Done waiting for pid 2960
    30/11 15:48:35.604 {INFO}    [AppTracker] Tracker 2960 dispatching finish thunk, exit code 3762504530
    30/11 15:48:35.604 {DEBUG}   [IpcRouterLibEvent] Removing connection ClientID: %d8
    30/11 15:48:35.604 {WARNING} [ApplicationPackage] App oculus-librarian has exited with error: 3762504530
    30/11 15:48:35.605 {INFO}    [Librarian] Librarian (library install-chunked-package codemodeon-header-goal-vr-being-axel-rix) failed with code 3762504530
    30/11 15:48:35.606 {INFO}    [Librarian] AV Info: Windows Defender(397568,Enabled,Up-to-date);
    30/11 15:48:35.606 {INFO}    [PackageManager] Package codemodeon-header-goal-vr-being-axel-rix finished installing. Success? false
    30/11 15:48:35.606 {INFO}    [PackageManager] Waiting for package downloads to finish before continuing.
    30/11 15:48:35.606 {INFO}    [Library] Install finished and removing codemodeon-header-goal-vr-being-axel-rix from head of queue. Result: FAILED
    30/11 15:48:35.606 {DEBUG}   [Library] Running autoupdate.
    30/11 15:48:35.608 {!ERROR!} [LibraryItem] Package codemodeon-header-goal-vr-being-axel-rix failed to install
    30/11 15:48:35.608 {INFO}    [PackageManager] Waiting for package downloads to finish before continuing.
    30/11 15:48:35.608 {INFO}    [AppTrackerManager] Removing tracker: 2960 (oculus-librarian)
  • obie.quietobie.quiet Posts: 2
    NerveGear
    I'm getting a similar error when attempting to download and install anything from the store and haven't been able to resolve it for a day. The pattern seems to be the download stopping after less than 100 MB then then the install reports failure. My internet connection is wired and stable, and no other system indicators (Memory, CPU, Disk) show problems, so I'm quite stuck! Any suggestions?

    So far I've tried uninstall + reinstall (soft, didn't manually delete registry keys or anything), setup repair, then tried copying the DLL mentioned below around to system32 so it would be in PATH, no luck  :'(
    I'm going to attempt a Windows system restore to before I first installed anything for the Oculus, and then start over from there. I had driver issues during my first setup, but the hardware works great now!

    The suspicious logs follow for installing Oculus Dreamdeck from the store. I've tried this repeatedly with similar results. I'd be happy to attach my whole Oculus log zip if anyone would be interested in digging in, but I'm hoping this will just attract anyone searching for a similar message.

    OVRLibraryService-Base

    [Debug] [12/26/2016 10:30:54 AM] Starting up OVRLibraryService v1.7.0.0.
    [Debug] [12/26/2016 10:30:54 AM] Starting up.
    [Debug] [12/26/2016 10:30:54 AM] IPC connection opened.
    [Debug] [12/26/2016 10:30:54 AM] App libraries for this user: []
    [Debug] [12/26/2016 10:30:54 AM] OVRLibraryService starting in service mode.  Arguments: [verify-redistributables, C:\Program Files\Oculus\\Downloads\oculus-dreamdeck\directx-june-2010--DirectXRedistJune2010.EXE.temp, C:\Program Files\Oculus\\Downloads\oculus-dreamdeck\directx-june-2010--DirectXRedistJune2010.EXE.temp.sig]
    [Debug] [12/26/2016 10:30:54 AM] IPC thread running; waiting for Oaf to connect.
    [Debug] [12/26/2016 10:30:54 AM] IPC connection established!
    [Debug] [12/26/2016 10:30:54 AM] Creating NTFS transaction.
    [Debug] [12/26/2016 10:30:54 AM] Verifying redistributable 'C:\Program Files\Oculus\\Downloads\oculus-dreamdeck\directx-june-2010--DirectXRedistJune2010.EXE.temp' against signature 'C:\Program Files\Oculus\\Downloads\oculus-dreamdeck\directx-june-2010--DirectXRedistJune2010.EXE.temp.sig'.
    [Debug] [12/26/2016 10:30:54 AM] Validating 'C:\Program Files\Oculus\Redistributables\directx-june-2010--DirectXRedistJune2010.EXE' against signature 'C:\Program Files\Oculus\Redistributables\directx-june-2010--DirectXRedistJune2010.EXE.temp.sig.
    [Debug] [12/26/2016 10:30:55 AM] File hash for C:\Program Files\Oculus\Redistributables\directx-june-2010--DirectXRedistJune2010.EXE: fbddf27f5477c0823c5b6474690785c8ab458ad47d914e2340339dd32495621f
    [Debug] [12/26/2016 10:30:55 AM] Decrypting ciphertext signature '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' with primary key.
    [Debug] [12/26/2016 10:30:55 AM] Decrypted plaintext signature 'fbddf27f5477c0823c5b6474690785c8ab458ad47d914e2340339dd32495621f'.
    [Debug] [12/26/2016 10:30:55 AM] Committing changes.
    [Error] [12/26/2016 10:30:55 AM] IPC thread loop exception!
    System.NullReferenceException: Object reference not set to an instance of an object.
       at OVRLibraryService.IPC.FastIPCConnection`2.ThreadLoop(Object obj)
    [Debug] [12/26/2016 10:30:55 AM] IPC connection destroyed.
    [Debug] [12/26/2016 10:30:55 AM] Exiting with code 0 (Success).

    OVRLibraryService-AppData


    [Debug] [12/26/2016 10:30:55 AM] Starting up OVRLibraryService v1.7.0.0.
    [Debug] [12/26/2016 10:30:55 AM] Starting up.
    [Debug] [12/26/2016 10:30:55 AM] IPC connection opened.
    [Debug] [12/26/2016 10:30:55 AM] IPC thread running; waiting for Oaf to connect.
    [Debug] [12/26/2016 10:30:55 AM] IPC connection established!
    [Debug] [12/26/2016 10:30:55 AM] App libraries for this user: [3cc4df81-cbaa-4702-a21c-e0a9962901c9]
    [Debug] [12/26/2016 10:30:55 AM] OVRLibraryService starting in direct mode.  Arguments: [library, install-chunked-package, 3cc4df81-cbaa-4702-a21c-e0a9962901c9, \\?\Volume{96d6e3c5-1623-11e5-a379-806e6f6e6963}\Program Files\Oculus\Software\Downloads\oculus-dreamdeck\22\oculus-dreamdeck.zip, \\?\Volume{96d6e3c5-1623-11e5-a379-806e6f6e6963}\Program Files\Oculus\Software\Downloads\oculus-dreamdeck\22\oculus-dreamdeck.sig]
    [Debug] [12/26/2016 10:30:56 AM] Creating NTFS transaction.
    [Debug] [12/26/2016 10:30:56 AM] Deleting directory '\\?\Volume{96d6e3c5-1623-11e5-a379-806e6f6e6963}\Program Files\Oculus\Software\tmp'.
    [Debug] [12/26/2016 10:30:56 AM] Deleting directory '\\?\Volume{96d6e3c5-1623-11e5-a379-806e6f6e6963}\Program Files\Oculus\Software\tmp\bf4d67d1-f091-42f2-ba6b-c0a944c8ae81'.
    [Debug] [12/26/2016 10:30:56 AM] Deleting directory '\\?\Volume{96d6e3c5-1623-11e5-a379-806e6f6e6963}\Program Files\Oculus\Software\tmp\oculus-dreamdeck'.
    [Debug] [12/26/2016 10:30:56 AM] Validating '\\?\Volume{96d6e3c5-1623-11e5-a379-806e6f6e6963}\Program Files\Oculus\Software\tmp\e924edeb-9817-46fc-963a-c7b12e2ac22e\package.zip' against signature '\\?\Volume{96d6e3c5-1623-11e5-a379-806e6f6e6963}\Program Files\Oculus\Software\tmp\e924edeb-9817-46fc-963a-c7b12e2ac22e\package.sig.
    [Debug] [12/26/2016 10:30:56 AM] File hash for \\?\Volume{96d6e3c5-1623-11e5-a379-806e6f6e6963}\Program Files\Oculus\Software\tmp\e924edeb-9817-46fc-963a-c7b12e2ac22e\package.zip: 95c4c18a14d383e2a2d6d970abe1c6c32c4298d1f57297c45c7e4dee3122d89e
    [Debug] [12/26/2016 10:30:56 AM] Decrypting ciphertext signature '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' with primary key.
    [Debug] [12/26/2016 10:30:56 AM] Decrypted plaintext signature '95c4c18a14d383e2a2d6d970abe1c6c32c4298d1f57297c45c7e4dee3122d89e'.
    [Debug] [12/26/2016 10:30:56 AM] Ding!
    [Debug] [12/26/2016 10:30:56 AM] Loaded manifest for 'oculus-dreamdeck' version code 22
    [Debug] [12/26/2016 10:30:56 AM] Committing changes.
    [Debug] [12/26/2016 10:30:56 AM] Creating NTFS transaction.
    [Debug] [12/26/2016 10:30:56 AM] Computing hash map
    [Debug] [12/26/2016 10:30:56 AM] Operation failed.  Rolling back changes.
    [Fatal] [12/26/2016 10:30:56 AM] Unhandled exception!
    System.DllNotFoundException: Unable to load DLL 'OVRLibraryServiceNative.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
       at OVRLibraryService.Packages.ChunkedPackageInstaller.InitializeWithChunks(Int32 count, Chunk[] chunks)
       at OVRLibraryService.Packages.ChunkedPackageInstaller.FindExistingChunks(String stagingDir, String installDir, ChunkedProgressUpdater updater, CancellationToken token, Boolean quickScanStaging)
       at OVRLibraryService.Packages.PackageOperation.<>c__DisplayClass5_0.<InstallChunkedPackage>b__2(IntPtr transaction)
       at Daybreak.Core.TxF.PerformBlockInTransaction[T](Func`2 block)
       at OVRLibraryService.Packages.PackageOperation.InstallChunkedPackage(String applicationCanonicalName, CommonManifest installedManifest, Dictionary`2 filesByCanonicalName, String stagingDir, String installDir, String tempStagingDir, ChunkedProgressUpdater updater, Func`2 finishAction)
       at OVRLibraryService.Libraries.Library.InstallChunkedPackage(IEnumerable`1 zips)
       at OVRLibraryService.Service.EntryPoint.ActualMain(Boolean directMode, String[] args)
    [Debug] [12/26/2016 10:30:56 AM] IPC connection destroyed.
    [Debug] [12/26/2016 10:30:56 AM] Exiting with code 100 (ErrorUnhandledException).


    OculusServiceLogs


    26/12 10:30:54.444 {INFO}    [Librarian] Adding package oculus-dreamdeck to Librarian queue for redistributable validation
    26/12 10:30:54.444 {INFO}    [Librarian] Running OVRLibrarian "verify-redistributables" for package oculus-dreamdeck
    26/12 10:30:54.444 {INFO}    [os/file] Launching app with path [C:\Program Files\Oculus\Support\oculus-librarian\OVRLibrarian.exe], args [verify-redistributables  "C:\Program Files\Oculus\\Downloads\oculus-dreamdeck\directx-june-2010--DirectXRedistJune2010.EXE.temp" "C:\Program Files\Oculus\\Downloads\oculus-dreamdeck\directx-june-2010--DirectXRedistJune2010.EXE.temp.sig"], launchDir [false], detached [false]
    26/12 10:30:54.445 {INFO}    [os/file] Waiting for pid 6448
    26/12 10:30:54.445 {DEBUG}   [AppTracker] No corresponding library item for Appid 386768564867197
    26/12 10:30:54.445 {INFO}    [AppTrackerManager] Adding new tracker: 6448 (oculus-librarian)
    26/12 10:30:54.569 {INFO}    [FastIpc] Connected clientID 5
    26/12 10:30:54.569 {WARNING} [os/file] Failed to open process for pid: 1532, GetLastError: 5
    26/12 10:30:54.569 {!ERROR!} [OAF ERROR] ..\..\..\os\file.cpp(1210) : Unable to access process for pid 1532 Access is denied. (1971052)
    26/12 10:30:54.569 {!ERROR!} [AppTrackerManager] Failed to get job handle for pid: 1532
    26/12 10:30:54.569 {!ERROR!} [OAF ERROR] ..\..\..\os\file.cpp(1195) : Unable to access process. (1971039)
    26/12 10:30:54.569 {!ERROR!} [OAF ERROR] ..\..\..\AppTracker\AppTrackerManager.cpp(77) : Failed to get process handle for pid: 1532 (1971005)
    26/12 10:30:54.569 {WARNING} [FastIpc] Unable to find appId for PID 1532
    26/12 10:30:55.743 {DEBUG}   [IpcRouterLibEvent] Removing connection ClientID: %d5
    26/12 10:30:55.969 {INFO}    [os/file] Done waiting for pid 6448, exit code: 0
    26/12 10:30:55.969 {INFO}    [AppTracker] Tracker 6448 dispatching finish thunk, exit code 0
    26/12 10:30:55.969 {INFO}    [ApplicationPackage] App oculus-librarian has exited
    26/12 10:30:55.969 {INFO}    [Librarian] Librarian (verify-redistributables oculus-dreamdeck) succeeded
    26/12 10:30:55.971 {INFO}    [Package] Redistributables validation succeeded
    26/12 10:30:55.971 {INFO}    [Librarian] Adding package oculus-dreamdeck to Librarian queue for chunked installing
    26/12 10:30:55.971 {INFO}    [Librarian] Running OVRLibrarian "library install-chunked-package" for package oculus-dreamdeck
    26/12 10:30:55.971 {INFO}    [os/file] Launching app with path [C:\Program Files\Oculus\Support\oculus-librarian\OVRLibraryService.exe], args [library install-chunked-package  3cc4df81-cbaa-4702-a21c-e0a9962901c9 "\\?\Volume{96d6e3c5-1623-11e5-a379-806e6f6e6963}\Program Files\Oculus\Software\Downloads\oculus-dreamdeck\22\oculus-dreamdeck.zip" "\\?\Volume{96d6e3c5-1623-11e5-a379-806e6f6e6963}\Program Files\Oculus\Software\Downloads\oculus-dreamdeck\22\oculus-dreamdeck.sig"], launchDir [false], detached [false]
    26/12 10:30:55.973 {INFO}    [os/file] Waiting for pid 1904
    26/12 10:30:55.973 {DEBUG}   [AppTracker] No corresponding library item for Appid 386768564867197
    26/12 10:30:55.973 {INFO}    [AppTrackerManager] Adding new tracker: 1904 (oculus-librarian)
    26/12 10:30:55.973 {INFO}    [PackageManager] No core updates needed.
    26/12 10:30:55.973 {DEBUG}   [Library] Running autoupdate.
    26/12 10:30:55.973 {INFO}    [Library] Head of queue is oculus-dreamdeck in state installing
    26/12 10:30:55.973 {INFO}    [PackageManager] Updates check finished.
    26/12 10:30:55.973 {INFO}    [AppTrackerManager] Removing tracker: 6448 (oculus-librarian)
    26/12 10:30:55.997 {INFO}    [FastIpc] Connected clientID 6
    26/12 10:30:55.997 {INFO}    [AppTracker] IPC Ready: 1904 (oculus-librarian)
    26/12 10:30:56.581 {!ERROR!} [Librarian] [librarian_event] { command: library install-chunked-package, description: Unhandled exception!
    System.DllNotFoundException: Unable to load DLL 'OVRLibraryServiceNative.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
       at OVRLibraryService.Packages.ChunkedPackageInstaller.InitializeWithChunks(Int32 count, Chunk[] chunks)
       at OVRLibraryService.Packages.ChunkedPackageInstaller.FindExistingChunks(String stagingDir, String installDir, ChunkedProgressUpdater updater, CancellationToken token, Boolean quickScanStaging)
       at OVRLibraryService.Packages.PackageOperation.<>c__DisplayClass5_0.<InstallChunkedPackage>b__2(IntPtr transaction)
       at Daybreak.Core.TxF.PerformBlockInTransaction[T](Func`2 block)
       at OVRLibraryService.Packages.PackageOperation.InstallChunkedPackage(String applicationCanonicalName, CommonManifest installedManifest, Dictionary`2 filesByCanonicalName, String stagingDir, String installDir, String tempStagingDir, ChunkedProgressUpdater updater, Func`2 finishAction)
       at OVRLibraryService.Libraries.Library.InstallChunkedPackage(IEnumerable`1 zips)
       at OVRLibraryService.Service.EntryPoint.ActualMain(Boolean directMode, String[] args), package: oculus-dreamdeck, stack: ,  }
    26/12 10:30:56.581 {DEBUG}   [IpcRouterLibEvent] Removing connection ClientID: %d6
    26/12 10:30:56.603 {INFO}    [os/file] Done waiting for pid 1904, exit code: 100
    26/12 10:30:56.603 {INFO}    [AppTracker] Tracker 1904 dispatching finish thunk, exit code 100
    26/12 10:30:56.603 {WARNING} [ApplicationPackage] App oculus-librarian has exited with error: 100
    26/12 10:30:56.603 {INFO}    [Librarian] Librarian (library install-chunked-package oculus-dreamdeck) failed with code 100
    26/12 10:30:56.604 {INFO}    [Librarian] AV Info: Unknown
    26/12 10:30:56.605 {INFO}    [PackageManager] Package oculus-dreamdeck finished installing. Success? false
    26/12 10:30:56.605 {INFO}    [PackageManager] No core updates needed.
    26/12 10:30:56.605 {DEBUG}   [Library] Running autoupdate.
    26/12 10:30:56.605 {INFO}    [Library] Head of queue is oculus-dreamdeck in state installing
    26/12 10:30:56.605 {INFO}    [PackageManager] Updates check finished.
    26/12 10:30:56.605 {INFO}    [Library] Install finished and removing oculus-dreamdeck from head of queue. Result: FAILED

  • prezjtprezjt Posts: 4
    NerveGear
    I had a couple similar issues but not quite sure if its the same thing.

    First with downloading games, I wasn't able to download anything until I downloaded the C++ 2015 
    https://www.microsoft.com/en-us/download/details.aspx?id=53840

    The Oculus Dreamdeck worked now, but when I tried to play Henry or the Discovery VR nothing would play and download was glitchy.  The log files were pretty vague:
    "System.NullReferenceException" Object reference not set to an instance of an object. at "OVRLibraryService.IPC.FastIPCConnection`2

    But I found the solution here:

    https://answers.microsoft.com/en-us/windows/forum/windows_8-update/how-to-fix-a-x3daudio17dll-is-missing-error-for/36c43168-f557-4f02-a0ff-2dcce7de9fe3?auth=1

    As soon as I downloaded and installed everything works finally (2 downloads thus far) ! 

    DirectX End-User Runtimes (June 2010)

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