Hello all! I am working with a client to provide a VR tradeshow experience using a Gear VR (black) along with 360 videos we shot of their product.
Initially, I used the Gear VR with my Note 5. I loaded the mp4 files directly into the Note 5 to play the videos through the Oculus player, Samsung Gallery, and with an Oculus ap called Moon Player VR. I used the Moon VR app in testing because I was able to easily select a video, hand the device to a guest who could watch the video as I passed it along. Even after inactivity (as much as 10 minutes) when I would put the Gear VR back on, it would resume where I left off.
With this testing, my boss purchased an S7. I used the same process to load videos and view using player apps. The video plays fine initially and while handing it off. But after inactivity (as little as 1 minute) I put the Gear VR back on, and the video plays for a few seconds and completely freezes at that vantage point. Whenever I turn to look in another direction, the perspective does not change.
I've attempted to clear cache, force stop the apps, reinstall and uninstall all VR apps, but the problem persists. I'm concerned about using this for a tradeshow if the freeze problem occurs after inactivity. I don't want our clients to have to troubleshoot this every time it happens.
Can anyone provide any possible approaches to resolve this issue that I haven't already? I've browsed on Google and through these forums and did not see anyone else having this issue. Thanks and have a nice week!