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Setup "Can't connect to server" error

belmer1416belmer1416 Posts: 3
NerveGear
edited January 2017 in Support
I have been trying to setup the oculus software but it keeps giving me the "Can't connect to server" error. I tried to redo it with my firewall and anti-virus off but it still didn't work. I saw that some people had problems installing on dynamic drives which I am trying to install on. Here is the log from the appdata.

[Debug] [1/7/2017 2:45:18 PM] Starting up OculusSetup v1.7.0.0.
[Debug] [1/7/2017 2:45:18 PM] Setting locale to 'en_US'.
[Debug] [1/7/2017 2:45:18 PM] Setup action:  Install.
[Debug] [1/7/2017 2:45:18 PM] Created secure temp directory at 'C:\Users\mob3\AppData\Local\Temp\OculusSetup-e6b1d579-d87e-4ed6-9e0f-5943b9f8d8e1'.
[Debug] [1/7/2017 2:45:18 PM] Extracting asset 'libeay32.dll'.
[Debug] [1/7/2017 2:45:18 PM] Extracting asset 'ssleay32.dll'.
[Debug] [1/7/2017 2:45:18 PM] Extracting asset 'Intrinsics.dll'.
[Debug] [1/7/2017 2:45:18 PM] Initialising Analytics.
[Debug] [1/7/2017 2:45:18 PM] Initialising MachineAnalytics.
[Debug] [1/7/2017 2:45:18 PM] Anti-virus found: Windows Defender(401664, Disabled, Up-to-date)
[Error] [1/7/2017 2:45:19 PM] DeviceIoControl() failed with 0 bytes returned.  [0]
[Warning] [1/7/2017 2:45:19 PM] Exception when enumerating drives:
System.Exception: Exception of type 'System.Exception' was thrown.
   at Dawn.Win32.Kernel.IsInternal(DriveInfo driveInfo)
   at Dawn.InstallLocations.Scan(Int64 requiredSpace)
[Error] [1/7/2017 2:45:19 PM] DeviceIoControl() failed with 0 bytes returned.  [2]
[Warning] [1/7/2017 2:45:19 PM] Exception when enumerating drives:
System.Exception: Exception of type 'System.Exception' was thrown.
   at Dawn.Win32.Kernel.IsInternal(DriveInfo driveInfo)
   at Dawn.InstallLocations.Scan(Int64 requiredSpace)
[Debug] [1/7/2017 2:45:19 PM] Found candidate install locations:  []
[Error] [1/7/2017 2:45:19 PM] Couldn't find a valid install location for drive C:\!
[Debug] [1/7/2017 2:45:20 PM] Starting preflight checks.
[Error] [1/7/2017 2:45:20 PM] Uncaught exception!
System.AggregateException: One or more errors occurred. ---> System.ArgumentNullException: Value cannot be null.
Parameter name: path1
   at System.IO.Path.Combine(String path1, String path2)
   at Dawn.DawnSession.InitialiseAsync()
   at Dawn.DawnSession.<.ctor>b__37_0()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
   at Dawn.Preflight.ConfigInitialisedCheck.RunCheckImpl()
   at Dawn.Mixins.SafeCallMixin(Func`1 func, String title, String caller)
---> (Inner Exception #0) System.ArgumentNullException: Value cannot be null.
Parameter name: path1
   at System.IO.Path.Combine(String path1, String path2)
   at Dawn.DawnSession.InitialiseAsync()
   at Dawn.DawnSession.<.ctor>b__37_0()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()<---

[Debug] [1/7/2017 2:45:20 PM] RunCheck 'Dawn.Preflight.ConfigInitialisedCheck' failed.
[Error] [1/7/2017 2:45:20 PM] Aborting installation due to failed preflight check.
[Debug] [1/7/2017 2:45:27 PM] Removing working directory.
[Debug] [1/7/2017 2:45:27 PM] Exiting with code 1.

Please help. Thanks.

Comments

  • RoyspainRoyspain Posts: 32
    Brain Burst
    Morning, did u fix it?
    I have some of that issues:

    "
    [Error] [1/7/2017 2:45:19 PM] DeviceIoControl() failed with 0 bytes returned.  [0]
    [Warning] [1/7/2017 2:45:19 PM] Exception when enumerating drives:
    System.Exception: Exception of type 'System.Exception' was thrown.
       at Dawn.Win32.Kernel.IsInternal(DriveInfo driveInfo)
       at Dawn.InstallLocations.Scan(Int64 requiredSpace)
    [Error] [1/7/2017 2:45:19 PM] DeviceIoControl() failed with 0 bytes returned.  [2]
    [Warning] [1/7/2017 2:45:19 PM] Exception when enumerating drives:
    System.Exception: Exception of type 'System.Exception' was thrown.
       at Dawn.Win32.Kernel.IsInternal(DriveInfo driveInfo)
       at Dawn.InstallLocations.Scan(Int64 requiredSpace)"

    repeated several times, though then

    "Found candidate install locations:  [C:\Program Files\Oculus\]
    [Debug] [03/02/2017 8:35:58] Selecting install location 'C:\Program Files\Oculus\'.
    [Debug] [03/02/2017 8:35:58] Finished network-blocked initialisation.
    [Debug] [03/02/2017 8:36:00] Starting preflight checks."

    and from there on, no warns or errors, someone knows how to fix this? I have been 2 weeks looking for a solution... sry about my english and regards...


  • RoyspainRoyspain Posts: 32
    Brain Burst
    Sorry, checking setup.log, i see in fact more errors:

    "[Warning] [03/02/2017 9:34:56] Exception deleting 'C:\Users\Roy\AppData\Local\Temp\OculusSetup-c01c11df-6861-4712-992f-4d277488226e':
    System.UnauthorizedAccessException: Access to the path 'Intrinsics.dll' is denied.
       at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound)
       at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)
       at Dawn.Mixins.ReallyDeleteDirectory(String path)
    [Debug] [03/02/2017 9:34:56] Scheduling delete of 'C:\Users\Roy\AppData\Local\Temp\OculusSetup-c01c11df-6861-4712-992f-4d277488226e' on next reboot.
    [Debug] [03/02/2017 9:34:56] Removing downloads directory.
    [Warning] [03/02/2017 9:34:56] Exception deleting 'C:\OculusSetup-DownloadCache':
    System.IO.IOException: El directorio no está vacío.

       at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
       at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound)
       at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)
       at Dawn.Mixins.ReallyDeleteDirectory(String path)
    [Debug] [03/02/2017 9:34:56] Scheduling delete of 'C:\OculusSetup-DownloadCache' on next reboot.
    [Debug] [03/02/2017 9:34:56] Exiting with code 0."

    and retrying, drops:


    "[Debug] [03/02/2017 9:41:21] Starting up OculusSetup v1.7.0.0.
    [Debug] [03/02/2017 9:41:21] Setting locale to 'en_US'.
    [Debug] [03/02/2017 9:41:21] Setup action:  Repair.
    [Debug] [03/02/2017 9:41:21] Created secure temp directory at 'C:\Users\Roy\AppData\Local\Temp\OculusSetup-973f863c-68c3-42b3-8ebd-3e8023872930'.
    [Debug] [03/02/2017 9:41:21] Extracting asset 'libeay32.dll'.
    [Debug] [03/02/2017 9:41:21] Extracting asset 'ssleay32.dll'.
    [Debug] [03/02/2017 9:41:21] Extracting asset 'Intrinsics.dll'.
    [Debug] [03/02/2017 9:41:21] Initialising Analytics.
    [Debug] [03/02/2017 9:41:21] Initialising MachineAnalytics.
    [Debug] [03/02/2017 9:41:22] Anti-virus found: 360 Total Security(331776, Enabled, Up-to-date)
    [Debug] [03/02/2017 9:41:22] Finished network-blocked initialisation.
    [Debug] [03/02/2017 9:41:30] Removing working directory.
    [Debug] [03/02/2017 9:41:30] Removing downloads directory.
    [Debug] [03/02/2017 9:41:30] Exiting with code 0."

    then, i get the usual "Can't Reach Oculus Runtime Service Your Oculus software may be updating. Please wait a minute and try again"... the neverending history...


  • RoyspainRoyspain Posts: 32
    Brain Burst
    Could u fix it? how? regards
  • belmer1416belmer1416 Posts: 3
    NerveGear
    Sorry to say but I haven't fixed the issue. I read some more forum posts and many people have had this error of installing on dynamic drives. Oculus just hasn't fixed it which is ridiculous. The price for this system is high and for such a bug to exist and not be fixed is infuriating.  You could try and switch your drive to basic and then try again but that process is annoying and not worth it when this bug is Oculus' fault. If you want to send a email to Oculus support and tell them to fix it and maybe they eventually will. Best of luck.
  • RoyspainRoyspain Posts: 32
    Brain Burst
    Well, u r right, the "problem" was that the hd where installed win 10 was in dynamic, when oculus soft needs it in basic (mbr) format... as nerd as that... who told me to convert to basic? great support team, great... 22 days wasted and others making his job.. king regards belmer..
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