Can we please stop whining in the support threads about how we're going to stop using the rift?? — Oculus
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Can we please stop whining in the support threads about how we're going to stop using the rift??

kzintzikzintzi Posts: 1,068
Wintermute
I don't know about everyone else but I'm getting a bit tired of looking at threads for updates on support issues and seeing yet another person who's decided that Oculus are shafting them, or keeping them in the dark, or not doing stuff fast enough.

I think we all need to just chill out and stop the "this is the last straw, I'm going to buy a different/sell my rift/opt out of VR entirely" comments in every single thread about a fault or something wrong..

computers are complex things... Microsoft change drivers and many other things in the background on a monthly basis, and doesn't tell anyone it's happening until after the fact (anyone remember when they locked out 80% of all webcams coz they didn't want to deal with legacy codecs without actually telling anyone they were going to do it - happened only last year).

yes it's frustrating, and yes it's annoying (I've got 2 sensors, and can't really play anything that uses Touch ATM as a result of the height glitch), but constantly reading the litany of dummy spits in every thread is getting tired, and if you're actually looking for a real update to the issue reading another whinge about how you "got dun rong" is a pain in the butt.

Also, you're using a bleeding edge piece of hardware - it's been out less than a year and there are a whole swath of things that are new/different about it, including how close it all is to the limits of what can be done with existing hardware.. if this was a mature technology that had been out for several years and a company was jerking you around sure, complain.

All of the devices available right now have issues that crop up from time to time - that's why it's called the bleeding edge.

[let the flaming of Kzintzi begin]
Though you are more than slightly incoherent, I agree with you Madam,
a plum is a terrible thing to do to a nostril.
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Comments

  • Log_a_FrogLog_a_Frog Posts: 1,045
    Trinity
    I borrowed my mothers ute and I need my car back. 
  • RedRizlaRedRizla Posts: 6,556 Valuable Player
    kzintzi - Not sure about the height glitch you mention because I have two sensors and i don't ever get it. I see that some other people have this glitch though, but maybe it's something to do with your computers. If it was the sensor itself or the software wouldn't we all get the height glitch?
  • hoochyukhoochyuk Posts: 330 Poster of the Week
    Stop reading the posts then simples init.i feel for the people having problems and not having a person to phone only leaves here to get there point across.so my advice to you is don't read if you don't like
  • kzintzikzintzi Posts: 1,068
    Wintermute
    lovethis said:
    kzintzi - Not sure about the height glitch you mention because I have two sensors and i don't ever get it. I see that some other people have this glitch though, but maybe it's something to do with your computers. If it was the sensor itself or the software wouldn't we all get the height glitch?
    possible, however the glitch itself wasn't occurring before the xmas update - it was possible that Microsoft updated something but I've gone over my OS updates, et al and there's nothing that sticks out. I spoke with the support guys and so far it looks like software.
    Though you are more than slightly incoherent, I agree with you Madam,
    a plum is a terrible thing to do to a nostril.
  • kzintzikzintzi Posts: 1,068
    Wintermute
    edited January 2017
    Stop reading the posts then simples init.i feel for the people having problems and not having a person to phone only leaves here to get there point across.so my advice to you is don't read if you don't like
    then don't do it in a support thread - create a new discussion and complain there in the general section. that was I can not read it.
    Though you are more than slightly incoherent, I agree with you Madam,
    a plum is a terrible thing to do to a nostril.
  • hoochyukhoochyuk Posts: 330 Poster of the Week
    All I know is if I had spent my £2000  on something that was unplayable (in some cases) and you took a support ticket on many occasions and no reply,I'd  be going ape shit so I can't blame them the support is pretty pants and still no official statement  from oculus.There not helping themselves tbh
  • hoochyukhoochyuk Posts: 330 Poster of the Week
    Ps it's support there looking for so dam right they should post it in support 
  • RedRizlaRedRizla Posts: 6,556 Valuable Player
    edited January 2017
    kzintzi said:
    lovethis said:
    kzintzi - Not sure about the height glitch you mention because I have two sensors and i don't ever get it. I see that some other people have this glitch though, but maybe it's something to do with your computers. If it was the sensor itself or the software wouldn't we all get the height glitch?
    possible, however the glitch itself wasn't occurring before the xmas update - it was possible that Microsoft updated something but I've gone over my OS updates, et al and there's nothing that sticks out. I spoke with the support guys and so far it looks like software.
    This might be a problem that has you ruining around in circles trying to find a fix. A bit like the wireless Xbox controller problem has done for some people. I tried everything barring building a new PC to try and fix that Xbox Controller problem and had no joy. The good news for me was I was able to to restore my PC from an image I had created of my hard drive and that fixed my problem. I'm not sure what Microsoft's relationship with Oculus is like, but it's causing a fair few problems for Oculus right now, if indeed it is the window updates causing them. The main problems so far seem to be Xbox Wireless controller problems/Usb problems/Tracking Problems. I had the first two problems on that list and was able to fix them. The first one which is the wireless Xbox Controller. This must be to do with windows or some other software because it no-longer occurs on my PC after doing the image restore. The Usb problem I think is both Oculus and the Usb card manufacturers fault. They needed to talk to each other so that the card manufactures can see what the problems are and decide if they want to support Oculus. I fixed that problem by using the Oculus tray tool someone created. The tracking problems you are experiencing, I can't comment on because I don't have this issue.

    I have no idea why problems suddenly occur for some people and not others, but just like people in support you might find yourself tearing your hair out one day over a problem you can't fix. Sadly, problems like yours could be nothing to do with Oculus and everything to do with your PC. My Xbox controller problem was something that had obviously manifested itself on my PC, even though I hadn't installed anything at the time. Good luck with fixing your height problem.
  • RorschachPhoenixRorschachPhoenix Posts: 1,594 Valuable Player
    While I do think complaints are okay (if they are reasonable and written with some manners), I am totaly annoyed by all the hate and whining on the internet right now. It is just too much.

    So, I agree.


    Excuse my bad english. I speak to you through the google translator. :P
  • kzintzikzintzi Posts: 1,068
    Wintermute
    @lovethis, I know what you're talking about however it doesn't seem likely in this case (hey if I'm wrong I'll be happy - I'll wait for the next update from Oculus and see).. I run Windows 10 enterprise at home so I can control the update cycle on my machine and there weren't any OS updates on my machine over the time period.. 

    Though you are more than slightly incoherent, I agree with you Madam,
    a plum is a terrible thing to do to a nostril.
  • AndrewJ71AndrewJ71 Posts: 280
    Nexus 6
    lovethis said:
    The Usb problem I think is both Oculus and the Usb card manufacturers fault. They needed to talk to each other so that the card manufactures can see what the problems are and decide if they want to support Oculus. I fixed that problem by using the Oculus tray tool someone created. 
    Actually.. it sounds like that one is a Microsoft problem too. Something about windows decides to randomly shut down USB devices to save you power. (And I think the tray tool you mentioned specifically addresses that issue. So while there could be other USB related problems, it sounds like yours was this specifically)
  • IamRuutsIamRuuts Posts: 12
    NerveGear
    Some people will complain about everything...given the opportunity.  In my opinion I get why people get frustrated, customer service in 2018 is horrible...but...I say If someone is that triggered by owning an Oculus Rift, or anything for that matter...sell it, give it away, do something different besides bitch at the sky...that is the equivalent to posting threats about leaving the platform...they just do not care...
     
  • kevinw729kevinw729 Posts: 4,619 Valuable Player
    To be generous, I think the Oculus VR forum is better balanced than most. I have to spend time on the other forums and user groups, and I see a much more pervasive group of postings - just go over to the WinMR group and it seems to be a constant bitch about selling their hardware, being cheated on performance, and wanting a better solution, (have not had the heart to go back to the Daydream group).
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  • snowdogsnowdog Posts: 6,989 Valuable Player
    Blimey, another necro post! :o

    We'll we'll have to wait and see what the CV2 offers before making any decisions on whether to stay with Oculus or not tbh...but if this generation is anything to go by the CV2 will be the best headset next generation.

    The second generation is starting soonish with the Vive Pro and Pimax but I don't trust HTC or Pimax to bring out hardware that's going to be better than the CV2 next year.

    HTC and especially Pimax had their first generation headsets being poorer than the Rift and I can't see next generation being any different.
    "This you have to understand. There's only one way to hurt a man who's lost everything. Give him back something broken."

    Thomas Covenant, Unbeliever
  • InachuInachu Posts: 37
    Brain Burst
    Everyone expects all software companies to have a giant support programming staff the same size or larger than microsoft.
  • SyrellarisSyrellaris Posts: 1,035
    3Jane
    edited February 2018
    Well in fairness Oculus support is a bit..archaic and slow sometimes. However, considering VR is so new, I don't think one can expect an entire support department with phone support 24/7 or repair centers globally either.

    oh bloody hell I didnt even notice it was a necro ><
  • pyroth309pyroth309 Posts: 1,568 Valuable Player
    No doubt the support is lacking but if you think it's any better elsewhere do yourself a favor and go look on other manufacturers boards. Even the almighty media crowned and glorious chosen one the PSVR has a forum chock full of people complaining about all sorts of things with them from the shit tracking to green lines to bad Mura to all kinds of problems. Welcome to Early adoption. 
  • kevinw729kevinw729 Posts: 4,619 Valuable Player
    pyroth309 said:
    .....go look on other manufacturers boards.
    .....Welcome to Early adoption. 

    I agree the other forums are full of complaint - as I stated above, but don't put this all down to early adoption. The VR headset is a difficult system to support, but the reality is that many of the owners were sold a bill of goods that has failed to achieve the hyperbole offered. Be it the ability to offer room-scale with just two cameras, the ability to do all motion tracking with inside-out, or the ability for the glowing wands to offer strong tracking - the current buyer of VR is getting a sub-parr response, the lab rats of what a manufacturer can get away with. 
    P6ftmuw.jpg
    ** New Book **
    "The Out-of-Home Immersive Entertainment Frontier: Expanding Interactive Boundaries in Leisure Facilities"
    https://www.amazon.co.uk/Out-Home-Immersive-Entertainment-Frontier/dp/1472426959
  • SyrellarisSyrellaris Posts: 1,035
    3Jane
    kevinw729 said:
    pyroth309 said:
    .....go look on other manufacturers boards.
    .....Welcome to Early adoption. 

    I agree the other forums are full of complaint - as I stated above, but don't put this all down to early adoption. The VR headset is a difficult system to support, but the reality is that many of the owners were sold a bill of goods that has failed to achieve the hyperbole offered. Be it the ability to offer room-scale with just two cameras, the ability to do all motion tracking with inside-out, or the ability for the glowing wands to offer strong tracking - the current buyer of VR is getting a sub-parr response, the lab rats of what a manufacturer can get away with. 
    I believe Oculus has made it quite well known that Roomscale with 2 sensors is not perfect and that 3 sensors is recommended. Remember, it falls on the consumer to do some research as well, while also need to keep an eye on there own pc specifications.

    PC has been problematic to begin with, even before VR. With the hundreds of thousands different configurations in the world, so expecting everything on the first version to work flawlessly is a bit of a stretch.


  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    @Syrellaris hit a nail on the head there. I dread posts that start with "I know my PC/Laptop doesn't meet minimum specs, but I read somewhere that they managed to get it working" or "I know my laptop is not VR ready but ....". Now I am not lumping everyone into the same group. But its a common occurrence.  
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
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  • kevinw729kevinw729 Posts: 4,619 Valuable Player
    It was one of the issues of starting the latest phase of VR adoption from the standpoint of the PC Master-race - the scene is renown for the the modding and customisation aspects. But it is also a very technical area, and not suitable for novices or n00bs!

    A factor why the less powerful, but much easier to install PSVR has seen such success, and why the majority of the VR consumer business is reverting to a more "plug-n-play" approach to the mainstream adoption of VR.

    This will mean inevitably that the high-end PC scene will have to play second fiddle to a more single solution approach (such as mobileVR or Standalone). And as we have seen there are aspects of the PC VR scene that feel entitled, and will not take this news well.
    P6ftmuw.jpg
    ** New Book **
    "The Out-of-Home Immersive Entertainment Frontier: Expanding Interactive Boundaries in Leisure Facilities"
    https://www.amazon.co.uk/Out-Home-Immersive-Entertainment-Frontier/dp/1472426959
  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    @kevinw729 true that. However High-end won't die a quick death I think, if Oculus decides to abandon it, someone else will step into the huge market, will make it easier etc.

    I'm still hoping that Santa Cruz 2.0 will have a PC passthrough option somehow so you can plug it in with just a single cable to the PC if you choose to do so. It would be a win/win in my opinion.
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • kevinw729kevinw729 Posts: 4,619 Valuable Player
    @kevinw729 true that. However High-end won't die a quick death I think, if Oculus decides to abandon it, someone else will step into the huge market, will make it easier etc.

    I'm still hoping that Santa Cruz 2.0 will have a PC passthrough option somehow so you can plug it in with just a single cable to the PC if you choose to do so. It would be a win/win in my opinion.

    I agree 100% - the PC VR community can take pride in establishing the VR we are getting now, and I for one do not expect them to go quietly into the dark. Though the mainstream may abandon this phase, the PC VR community will keep going - as seen with the PIMAX and Vive, as well as what we can expect with CV2.

    I don't think the original OVR team would abandon PC, but they have been sidelined into their own little division (PC, Standalone, Mobile). And it is clear that a lot of the original champions of this approach have left the company, the majority of which moved to work for MS.

    The passthrough option has been made to me a number of times - I wonder if OVR would actually consider it? I like the idea of the unit running on its own, but then boosted if plugged into a PC. When I first heard of WinMR, I thought that's what they would have done.

    P6ftmuw.jpg
    ** New Book **
    "The Out-of-Home Immersive Entertainment Frontier: Expanding Interactive Boundaries in Leisure Facilities"
    https://www.amazon.co.uk/Out-Home-Immersive-Entertainment-Frontier/dp/1472426959
  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    kevinw729 said:
    The passthrough option has been made to me a number of times - I wonder if OVR would actually consider it? I like the idea of the unit running on its own, but then boosted if plugged into a PC. When I first heard of WinMR, I thought that's what they would have done.

    It would make so much sense to me. Like those MS Surface Laptops, you can disconnect from the keyboard to get a lower performance tablet. It would keep everyone happy. Not only providing a sensorless experience that no doubt would reduce the price of entry for many (no more headaches) but also keep PC enthusiasts with huge rigs happy. I myself wouldn't mind a cord if it meant I can push the visuals to the max. I don't see this being a huge add-on cost for manufacturing either.
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • SyrellarisSyrellaris Posts: 1,035
    3Jane
    Consoles are for the masses, because they allow that easy plug and play without the technical aspect that many pc's carry with them. Sony applied this to their VR version as well and it works quite well. Yet it brings its own set of issues that mostly stem from the limitations these consoles have. 

    But consoles are not all plug and play, sometimes a little technical expertise is handy. For example, how many Console users actually know that you can spin the cooling fans on every console in the opposite direction to blow dust out or that many console issues originate from the hard drive.

    I personally do not think PC VR will be abandoned any time soon, in fact I believe that over a few years we will start seeing pc's being used as an addition for extra power, while the headsets become standalone. Kind of like the Nintendo Switch design?




  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    @Syrellaris ; lol we said basically the same thing at the same time
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
  • MradrMradr Posts: 3,406 Valuable Player
    edited February 2018
    Hey guys, it looks like we have some smart people here. I know my server isn't VR ready, but I like to set it up so I can run many different headsets on my server so everyone remotely can play at home or on the go. I only have a 10MB connection so will need to split that up so it can work across different ISPs and so that they can play offline as well. I've seen others get it to work, but I don't understand the steps or how they did it in the first place. Just wondering if someone can tell me all the steps. If not, then I am moving away from Oculus and looking for another solution as I need to get this working before the 20th. Any help would be welcome.

    PS I also need a few custom games made that I want for free if at all possible. They also need to be done before the 20th and I need them with good graphics to promote the idea. If you think it can do it let me know and I will split the money I make off this with you.

    Thanks,
    Mradr
  • MradrMradr Posts: 3,406 Valuable Player
    Hey it has been 5 mins - anyone? Come on?? I need help!!???
  • LZoltowskiLZoltowski Posts: 6,774 Volunteer Moderator
    If I understand correctly, not it's not possible.
    Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
    ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

    Be kind to one another :)
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