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Sensor wont connect

an7onan7on Posts: 1
my left oculus sensor wont connect, but my other one will. i have tried another port and tried restarting my pc. but nothing seems to work... 

If anyone knows how to fix this please let me know.


  • Bruno_BGPBruno_BGP Posts: 24
    Brain Burst
    I'm heaving the same problem.
  • GATOxVoSGATOxVoS Posts: 440
    The sensor doesn't connect at all? Does it show up under "Device Manager" when plugged in? Or is your computer completely not recognizing it as anything when plugged in?
    PC Specs:
    Intel i7-6700k @ 4.5 Ghz
    Gigabyte Z170X-Gaming 3 Motherboard
    RTX 2080 Ti - MSI VENTUS
    16 GB CAS-10 RAM @ 2400 MHz
    Startech 4-port/4-USB controller add-on card
    850W Corsair HX850 PSU
    4-Sensor, Roomscale Setup
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    It may be that the USB port you are using is not optimal for the sensor. Unfortunately some USB controllers or brands will work better than others (and even driver version can make a difference). It's advised to try multiple different ports, and usually USB 2.0 tends to be more compatible.

    If that doesn't help, please feel free to submit a support ticket here:
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
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