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Gear VR Universal Menu no longer showing up

justinISOjustinISO Posts: 7
NerveGear
Hello I have a Galaxy S7 and my universal menu no longer shows up when I hold the back button in any app.
I can see the circle build in the middle of the screen, and it will go black for a second, and then just fades right back to whatever I was previously in. 

Anyone else seeing this issue or know how to fix it?

Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    I haven't heard of this before. It may sound silly, but could you try just restarting your phone? Sometimes that fixes odd issues like that. Let me know if that helps.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • justinISOjustinISO Posts: 7
    NerveGear
    Yeah, that was the first thing that I tried, and unfortunately that did not fix the issue.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Try to uninstall all the Oculus and Gear VR service apps. See this article.
    https://support.oculus.com/help/oculus/1772668642989617
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • justinISOjustinISO Posts: 7
    NerveGear
    That seemed to do the trick thanks!
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Awesome! Thanks for following up.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • stevehinanstevehinan Posts: 155
    Art3mis
    Thanks @cybereality and @justinISO
    I had the same problem and Cyber's solution worked for me also.
  • HackAzzHackAzz Posts: 2
    NerveGear
    edited November 2017
    This is not working for me!!!!!!!!!!!! I am pissed.....seems like this Samsung Gear VR thing is broke!!!!! I reinstalled all Oculus apps, did all I have read on the entire internet, but no menu at all, only thing that happens is after I keep holding the back button I see the circle and it is filling 3/4 and then it reboots into the  start screen where it says...Samsung VR blablabla! it just acts as a reset button now! WTF???? I dont want this SAMSUNG!!!!
  • HackAzzHackAzz Posts: 2
    NerveGear
    I wonder if support is going to answer me....I am afraid not..
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