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I'm raising a support ticket for my tracking, what information should I include?

Mr.CreepyMr.Creepy Posts: 792
Neo
edited April 2017 in Support
I don't know how I shall go about this, are there any logs I should send with it, and should I recreate the problem before sending the log? If I've only used SteamVR lately should I recreate the problem in Oculus Home? Stupid questions maybe, but I just want to get all relevant information in the support ticket.

Edit:
Sorry, just realised that there are probably instructions somewhere, but if someone can answer this it would still be appreciated.

Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    The instructions for getting logs are here:
    https://forums.oculus.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-rift-1-3/p1
    However, support will ask for and explain anything you need to know. Thanks.
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  • kojackkojack Posts: 6,417 Volunteer Moderator
    Mr.Creepy said:
    If I've only used SteamVR lately should I recreate the problem in Oculus Home?
    That would probably be wise. SteamVR wraps around the Oculus sdk, meaning any VR app has to go through a chain of two runtimes instead of just one. While that might usually not result in noticeable performance hits, running more code doesn't help. Running in the most optimal environment (native oculus apps) is the best way to make sure a problem is with the oculus hardware/software rather than SteamVR adding overhead.

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