04-15-2017 01:36 AM
04-15-2017 02:17 AM
Brixmis said:
I've just dropped my Rift off at the UPS collection point, off for replacement.
However, I nearly didn't. Why have these transport services suddenly adopted the policy of not providing any evidence that a package has been collected or dropped off? I've noticed it with three different carriers this year - not one will give any kind of receipt, they all say - oh, it will come onto the system when it's scanned (either by the driver or at the depot).
This is just wrong. I've just left £500 worth of Rift at a shop that I have visited for the first time, with no proof whatsoever that I have done so. To say I feel uneasy about it would be a gross understatement. The worst thing is that the people you leave it with or pick it up behave all insulted when you enquire about a receipt or some form of acknowledgement of taking it from you.
They should be legally bound to do so - and they should feel obliged to give you something by way of a receipt, I know I would definitely have no qualms about doing so if someone was entrusting me with their valuable stuff.
04-15-2017 03:12 AM
04-15-2017 03:20 AM
stackers said:
UPS didn't provide evidence for my RMA either, however you can track the progress of the return and replacement delivery using the tracking info.
04-15-2017 04:49 AM
04-15-2017 05:47 AM
04-15-2017 06:12 AM
04-15-2017 07:58 AM
As I said, I was required to drop it off at a local shop (an "Access Point") and they don't give out receipts - same as the UPS driver who collected from me once didn't, but I know him well enough by now to trust him a little.
falken76 said:
All you need is the tracking number. They issue what are called RS tags. Return service tags. Those can only be obtained by the shipper setting up the pick up. The first 6 digits on the tracking number following the "1z" on UPS tracking is the UPS account number that belongs to oculus. I'm sure the other couriers are similar. If no tracking ever appears, so long as you wrote down the tracking number, you have the number that proves that Oculus created the tracking number that informed UPS/FedEx to come pick up from your house in the first place. Nobody but Oculus could issue that tracking number, nobody.
The tracking number IS your receipt.
04-15-2017 08:12 AM
04-15-2017 08:49 AM