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Calibration issues with Gear VR Remote

lawilet1994lawilet1994 Posts: 1
NerveGear
So I just bought the remote for my Gear VR (white retail model) and I was having some issues with it. 
Whenever I try to calibrate the control, it would stop at "set the level".
No error message, no check mark, it just hangs there.
Keep in mind, this was AFTER I updated the firmware for the controller.
My phone model is a Samsung S6 Edge+.

Comments

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    edited April 2017
    I'd recommend submitting a support ticket here:
    https://support.oculus.com
    However, keep in mind that if there is a hardware issue with the controller, you'll have to contact Samsung. Thanks.
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  • Animal.AlphaAnimal.Alpha Posts: 1
    NerveGear
    Same for me
  • Wyatt20Wyatt20 Posts: 1
    NerveGear
    same for me too
  • Tez_moneyTez_money Posts: 1
    NerveGear
    edited May 2017
    I also have this issue with my Galaxy S8
  • sistematixsistematix Posts: 1
    NerveGear
    same problem here, samsung S7..
  • BenjaminKeatingBenjaminKeating Posts: 2
    NerveGear
    This is also happening to me it never gets past the "Set the level" part just hangs there, with that in mind i have noticed the controller does draft to the left pretty bad, i am guessing the gryos are off and thats why the level will not set or the thing is just buggered :( would be nice for some kind of solution
  • BenjaminKeatingBenjaminKeating Posts: 2
    NerveGear
    also just to add a friend of mine also brought the same setup for his s8 i used his controller and ran the calibration with no issues also this was without the firware update
  • leo1954auleo1954au Posts: 364
    Nexus 6
    edited May 2017
    The first remote that came with my son's gear wouldn't work at all but the replacement one worked but not very well and from what I've read there in no way to re calibrate it like the setup shows by doing figure eight thing.
  • nathan.kindlenathan.kindle Posts: 1
    NerveGear
    edited October 2017
    How do you fix this ? Can get it level

  • carlossansoucycarlossansoucy Posts: 5
    NerveGear
    Same for me what is the solution pls
  • carlossansoucycarlossansoucy Posts: 5
    NerveGear
    Allo
  • carlossansoucycarlossansoucy Posts: 5
    NerveGear
    Same for me what is the solution pls
  • carlossansoucycarlossansoucy Posts: 5
    NerveGear
    Same for me what is the solution pls
  • Cyrix.The.SlicerCyrix.The.Slicer Posts: 1
    NerveGear
    Guys I need help, same issue. I have Note 8 but I don't think that's relevant.
    How did you solve that please??
     :s 
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