The Oculus support is poor if you have performance issues on Oculus branded relatively new Alienware computer. About a month ago, out of the blue (maybe after some driver updates), the VR started to pause for about 200ms to 1s. The whole state is obviously not playable; yet, there appears to be no solution. Support team got me jumping through hoops: submitting logs, video clips, plugging/re-plugging, and re-installing, but not making any progress. I wonder how this experience stacks up to HTC Vive?