I feel like I'm being a pest, but I submitted a support ticket last Friday, and after going back and forth with uploading photos of my Oculus Rift Box, showing it's serial number, and providing my account info, I have not heard anything back in over 2 days. The interaction has been more focused on (we don't support laptops), which I have the same issue on my 2 desktop units, and then (we need to verify your shipping address and credit card), and then nothing. I am concerned as the 1 year period is up in another day or so. Can someone get back to me and simply give me a status update?
As for the technical:
I'm having the HDMI disconnect error, and have had this repeatedly on multiple machines. I've been in it since the beginning, and have a DK1, DK2, and the CV1 I had pre-ordered, and have had this issue since day one, to varying degrees, obviously only with the CV1. I've verified my NVidia drivers (desktop with gtx1080 and laptop with gtx1070) are the latest, as well as the version of Oculus client, motherboard/USB, etc. I've reseated the cable and verified that the ends are not damaged nor is there any obvious damage on the cable itself. I don't have any extenders or other extra's in between the units and the Oculus. 2 of my boxes are "virgin" and had clean windows 10 installs, and still the intermittent disconnects. Sometimes I think it's a physical issue, as some movements seem to trigger the disconnects, but then other times it just disconnects, then reconnects a minute later.
If someone can answer on my ticket, or give me next steps. If I get a return, I'll just get another unit, as I have a touch, extra sensor, ear buds, and a fair bit in software invested.