Payment method error — Oculus
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Payment method error

ReaginicMonk86ReaginicMonk86 Posts: 6
NerveGear
edited November 2017 in Support
Ive been trying to add a payment method but every. Time I add my info its says "There was an error trying to add your payment method" (I'm using debit) I've triple checked my info and its 100% correct. I've called the bank and they said everything is fine. Please someone help me out

Answers

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Can you try adding it inside the app rather than the website? Also feel free to submit a support ticket. Thanks. https://support.oculus.com
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  • ReaginicMonk86ReaginicMonk86 Posts: 6
    NerveGear
    Still didn't work
  • DuhmezDuhmez Posts: 8
    NerveGear
    I also have the same issue. It would not work on the site nor in the Pculus software headset itself. Y the way I am in Canada and trying to use visa.  I just got it and  cvanot spend money!
  • DuhmezDuhmez Posts: 8
    NerveGear
    I also have the same issue. It would not work on the site nor in the Pculus software headset itself. Y the way I am in Canada and trying to use visa.  I just got it and  cvanot spend money!
  • ReaginicMonk86ReaginicMonk86 Posts: 6
    NerveGear
    Its been half a year since i got my oculus and the problem is still present, ive had to buy all my games from steam. I might as well have an htc vive because i cant play the damn exclusives. All i want to do is play From other suns. I have tried every single thing so im honestly upset with oculus and its inability to fix what should be a simple problem.
  • DarkBaron75DarkBaron75 Posts: 3
    NerveGear
    I got a rift yesterday and i'm still having this issue - guessing support don't care as they has stopped responding to my emails.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    We have been responded to you. There were multiple responses from our agents late last night and early this morning. However, please give us time to investigate the problem. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • XeXXeX Posts: 19
    NerveGear
    I have the same issue, and recently i rent a car in L.A. with my renewed credit card, so its oculus problem, if i dont get fixed today i have to download Lone Echo from somewhere else >:)
  • Ultrazero117Ultrazero117 Posts: 3
    NerveGear
    Can you try adding it inside the app rather than the website? Also feel free to submit a support ticket. Thanks. https://support.oculus.com
    Neither the website nor the app work to add payment. I even tried using a PayPal account with the same card info. Debit info is 100% correct and card is verified to be working according to the bank.
  • Ultrazero117Ultrazero117 Posts: 3
    NerveGear
    Should be able to pay developers directly for a copy of the licensed game files.
  • VoinaDearVoinaDear Posts: 3
    NerveGear
    Its been half a year since i got my oculus and the problem is still present, ive had to buy all my games from steam. I might as well have an htc vive because i cant play the damn exclusives. All i want to do is play From other suns. I have tried every single thing so im honestly upset with oculus and its inability to fix what should be a simple problem.

  • VoinaDearVoinaDear Posts: 3
    NerveGear
    CLEARLY this is an ongoing OCULUS/Facebook issue. I got these same error messages no matter where I entered the card info or the PayPal info. Neither Facebook or Oculus offer phone support. I just spent $550 for a device I can’t buy games for!!  That’s unacceptable!
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