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Payment method error

ReaginicMonk86ReaginicMonk86 Posts: 6
NerveGear
edited November 2017 in Support
Ive been trying to add a payment method but every. Time I add my info its says "There was an error trying to add your payment method" (I'm using debit) I've triple checked my info and its 100% correct. I've called the bank and they said everything is fine. Please someone help me out

Answers

  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Can you try adding it inside the app rather than the website? Also feel free to submit a support ticket. Thanks. https://support.oculus.com
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
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  • ReaginicMonk86ReaginicMonk86 Posts: 6
    NerveGear
    Still didn't work
  • DuhmezDuhmez Posts: 8
    NerveGear
    I also have the same issue. It would not work on the site nor in the Pculus software headset itself. Y the way I am in Canada and trying to use visa.  I just got it and  cvanot spend money!
  • DuhmezDuhmez Posts: 8
    NerveGear
    I also have the same issue. It would not work on the site nor in the Pculus software headset itself. Y the way I am in Canada and trying to use visa.  I just got it and  cvanot spend money!
  • ReaginicMonk86ReaginicMonk86 Posts: 6
    NerveGear
    Its been half a year since i got my oculus and the problem is still present, ive had to buy all my games from steam. I might as well have an htc vive because i cant play the damn exclusives. All i want to do is play From other suns. I have tried every single thing so im honestly upset with oculus and its inability to fix what should be a simple problem.
  • DarkBaron75DarkBaron75 Posts: 3
    NerveGear
    I got a rift yesterday and i'm still having this issue - guessing support don't care as they has stopped responding to my emails.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    We have been responded to you. There were multiple responses from our agents late last night and early this morning. However, please give us time to investigate the problem. Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • XeXXeX Posts: 19
    NerveGear
    I have the same issue, and recently i rent a car in L.A. with my renewed credit card, so its oculus problem, if i dont get fixed today i have to download Lone Echo from somewhere else >:)
  • Ultrazero117Ultrazero117 Posts: 3
    NerveGear
    Can you try adding it inside the app rather than the website? Also feel free to submit a support ticket. Thanks. https://support.oculus.com
    Neither the website nor the app work to add payment. I even tried using a PayPal account with the same card info. Debit info is 100% correct and card is verified to be working according to the bank.
  • Ultrazero117Ultrazero117 Posts: 3
    NerveGear
    Should be able to pay developers directly for a copy of the licensed game files.
  • VoinaDearVoinaDear Posts: 3
    NerveGear
    Its been half a year since i got my oculus and the problem is still present, ive had to buy all my games from steam. I might as well have an htc vive because i cant play the damn exclusives. All i want to do is play From other suns. I have tried every single thing so im honestly upset with oculus and its inability to fix what should be a simple problem.

  • VoinaDearVoinaDear Posts: 3
    NerveGear
    CLEARLY this is an ongoing OCULUS/Facebook issue. I got these same error messages no matter where I entered the card info or the PayPal info. Neither Facebook or Oculus offer phone support. I just spent $550 for a device I can’t buy games for!!  That’s unacceptable!
  • Viper83181Viper83181 Posts: 1
    NerveGear
    I'm having the same issue. I've tried credit, debit and paypal...no dice. I've tried the app, the website, different computers, iphone, ipad. Nothing is working. I'm US military stationed in Italy so I tried a VPN thinking the location was maybe throwing up flags on Oculus' end and still nothing!!! This is absolutely ridiculous. It's been elevated to what i am guessing is a supervisor for tech support (I submitted a ticket #815592). How is this even a thing in 2019!? I'd really like to know why it won't let me add a paypal account either. I log in to paypal, pick the payment method (tried multiple methods) and when paypal redirects me back to Oculus' website, a message saying "Something went wrong and we were unable to add this payment method. Please try again." Has anyone found a solution yet? Maybe we need to send this to Cnet or another tech journal site to get our voices heard and Oculus/Facebook to actually address the issue.
  • UnluckyCarrotUnluckyCarrot Posts: 1
    NerveGear
    I would like to report that I am having the exact same issue, on the website, and on the app itself : |
  • CodexFOXCodexFOX Posts: 1
    NerveGear
    Same here, trying to use a Canadian Master card with no luck. Even paypal is spitting it back  =\
  • RuneSR2RuneSR2 Posts: 3,730 Valuable Player
    edited September 26
    Seems that Oculus have changed their payment methods, I too had great problems because of increased security (now I need to use a special code given by the company in charge on my credit card). I found that using the Oculus Android app worked on my phone, but it took some time, had to be patient, eventually everything went thorough. After the purchase is registered I could just install the game as usual on my rig. But I failed purchasing anything using Win10 on my rig - that is worrying, never before had such problems, but Oculus will probably get it fixed. 
    Intel i7 7700K (4.5 GHz); MSI GeForce GTX 1080 8GB Gaming X (oc 2100 MHz gpu boost, 11 GHz mem speed); 16GB Corsair Vengeance LPX DDR4 3200 MHz; MSI Z270I Gaming Pro Carbon AC (VR-Ready) mainboard; Samsung 960 Evo M.2 SSD + Toshiba P300 HD; Windows 10 OS; Valve Index and Oculus Rift CV1 - the latter nearly always using super sampling 2.0. 

    "Ask not what VR can do for you – ask what you can do for VR"
  • Roozbeh1985Roozbeh1985 Posts: 1
    NerveGear
    I Can't believe this, I can't just go get new debit/credit just cause Oculus has an issue.
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