I placed an order on May May 03, 2017 for Oculus Touch, Oculus Rift, Oculus Remote extra Sensor. Total cost about $1,000.00. Oculus has received the amount on the day I placed the purchase - May 03. However, I've yet to receive any products!
Oculus claims they have sent the products to my address. however, the boxes arrived EMPTY! no oculus products inside. I immediately advised Oculus of this, unfortunately the response I received from oculus is listed below.
" I would suggest that you reach out to the individual who signed for the units. It's possible they removed the units from their boxes before you arrived home"
Basically indirectly accusing one of my family members of "stealing". Little did these idiots know, I live with my wife only, but I signed for the package myself.
The package that arrived did not had any oculus products, The boxes had no oculus products but were not completely empty. The boxes were filled with bunch of "brown" paper densely packed. I explained to the oculus team via e-mail that when I open the door to receive the boxes they were already on the ground and the first thing driver from UPS asked was name and when I confirmed my name, I was given their electric device to sign, once signed the driver left immediately. Notice at this point I've not had to lift the boxes nor have had the chance to inspect. Partly because I've never had issue of this magnitude for the past 10 years that I've been shopping online, but also because I am not a freaking expert on how much the oculus produtcts "suppose" to weigh!
One of the products lists on ups website that it was not even delivered to my house - Oculus has refuse to compensate me for even that product.
Today is June 5, 2017 - I'm out of pocked for almost $1,000.00. I don't have anything from Oculus. I worked for over 5 months, saving every penny only to robed by Oculus. This multi billion dollar company owned by equally multi billion dollar company have robbed me blind.
The have not done anything to this date to help me. They have no customer service number for me to speak to someone, just e-mail.