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HDMI and Headset USB keep disconnecting every few seconds

RualStorgeRualStorge Posts: 12
NerveGear
I just recieved my CV1 after using the DK2 for quite some time. Hours of trouble shooting and trolling about these forums, reddit, etc and I'm at the point I'm not sure what else to do. 

What's happening is during the setup process of my new device (in the Oculus software) I reach the step "Connect your rift headset and oculus sensors" Everything gets checked off green for a few seconds then the headset changes to a loading icon, rinse and repeat. (attempting to just go next results in a "there was a problem" esk message whenever the headset drops. After a minute or so of connecting / disconnecting it eventually gives up and just stays disconnected.

I've already tried updating what drivers I could come up with (Video, USB, etc) rebooting, Windows Update, Updating Oculus to the latest beta, uninstalling oculus and reinstalling it, uninstalling a variety of drivers and reinstalling them. digging into power management configurations, swapping to every imaginable combination of USB ports (both 2.0 and 3.0) Going with no adapters, trying adapters, trying HDMI straight, adapting HDMI to Display, etc. Nothing seems to have made any form of meaningful impact on the situation with the CV1 (my sanity may have been meaningfully impacted during this process)

I have also tried reseating all of the cables (on both the headset itself and the appropriate ports, At this point I'm grasping for straws, I am absolutely seeing things in the logs that might help, but I think any ability to concentrate left me hours ago, so please if anyone can help I'd greatly appriciate it.

Comments

  • RualStorgeRualStorge Posts: 12
    NerveGear
    Also here's some sweet sweet log goodness, I just know you're stoked to just tear into these fresh off the C drive logs!
  • RualStorgeRualStorge Posts: 12
    NerveGear
    Update: disconnected all non-critical devices, Updated BIOS, fully reinstalled windows, updated all drivers, installed oculus, rebooted, plugged in oculus, problem persists :(. (Note: I didn't plan to reinstall EVERYTHING when I did the BIOS update Windows stopped working so had to go through and start over, but now everything is up to date, still no luck)
  • RualStorgeRualStorge Posts: 12
    NerveGear
    also, new fresh after windows reinstall logs. 
  • falken76falken76 Posts: 2,901 Valuable Player
    Open a support ticket.  My rift is currently in transit on an RMA.  It was having HDMI disconnects constantly.  I was always able to get passed setup, but it would randomly disconnect and progressively got worse as time went on.  It took a while because I didn't respond right away to every email, but Support responded to me right away.  I think your rift is Defective personally, so I would start the ticket and when nothing works they'll probably just have you RMA yours.  Depending of course on where and how you bought it in the first place.
  • RualStorgeRualStorge Posts: 12
    NerveGear
    I bought it from Oculus directly here, I'm currently working through support though no luck. (No complaints on response time thus far, seems to take at least a few hours to get a response, but that's actually a pretty good turn around) I'm still tinkering a great deal on my side just incase I can figure something out. (As a software developer with a background in IT, I'm really bad at just leaving things for others to solve)
  • RualStorgeRualStorge Posts: 12
    NerveGear
    Update: I think we've nailed the cause of my issues. There was a bent pin in my HDMI cable that plugs into the computer. Just updated my support ticket so hopefully we can get a replacement cable on it's way :smiley:
  • antigravantigrav Posts: 7
    NerveGear
    I'll look for a bent pin, but I've noticed something different.

    My Rift is also dropping out.  It started recently.

    I noticed that the line on the headset was fairly tight, so I gave it some slack.  I removed and reconnected the connector.

    When I put it on, it was cutting on and off a lot, but then I start adjusting the headset on my head.  I noticed that the left side pivots in the connection.  When the Rift is swiveled up, it cuts out, but when it's swiveled down, it reconnects.

    That tells me the issue is at the headset and not the computer HDMI end.

    I don't recall the strap connections pivoting like that, but it seems like a design feature and makes sense.  The odd thing is, the right side is rigid and does not pivot.  I don't want to force it.

    Is there a way to open the thing up to have a look inside?
  • chachi123chachi123 Posts: 5
    NerveGear
    edited July 2017
    Any luck with this issue? I got a regular Rift CV1 and touch on my other computer, but Im running my DK2 on a windows 7 64 bit pc with a 780gtx.

    I use it for War Thunder and Elite Dangerous with my HOTAS setup. I have had BOTH games and a few others working properly with this DK2, but now since ive started messing with it again in the past month or so, its been Discconnecting every 2-5 mins of solid play.  Depending on the program it will just start up the rift again and ask me to look at the thing in the center for 2 secs to launch back into the application. But that will only work for a few apps, and now on War Thunder and ELITE it just blanks out after i look at the message and go back into it. 


    Just getting solid D'Cd issues every 2-5 mins of use. Anyone else with a DK2 and this issue?. 

    No problems at all with the CV1 but i would really like to not have to haul my cockpits and setups all over and inbetween rooms for gameplay.

    My CV1 has my wheel and pedals with G-27 and PCars and iRacing and ACorsa, so ya, dont want to move everything around.

    Any luck on this issue at all?


    EDIT my post said i was running 2 CV1s, but im running a DK2 AND a CV1, the DK2 is the unit with the disconnection issues.

  • antigravantigrav Posts: 7
    NerveGear
    Chachi123,

    You have the luxury of different pieces of hardware.

    Is CV1 the first iteration of the consumer version (aka - not DK1 or DK2)?  If so, that's what I have.

    I'm not sure I've solved anything, but I do want compliment Microsoft Stores.

    Mine was purchased in December, so was still under warranty.  I bought it through a local Microsoft Store because I was not going to buy one without experiencing it first.  They did a great job.

    After doing what I could myself... cleaning of connectors, making sure there was enough slack in the cable, unplugging and plugging... and not solving the problem, I called them up.

    Great service.  Same day, I took my headset in.  They took a quick look and swapped it out for a new one.

    People: This is why we need to support local brick and mortar stores.  Amazon may be great, but that kind of service was just outstanding.

    I paid attention to the amount of slack in the new one and put a tie-wrap on the cable so it wouldn't slide in the little "U" clip on the headstrap.  As you might expect, I haven't had a lick of trouble with the new one.  I hope it doesn't develop a problem in 6 months.

    So I didn't really "solve" the problem so much as I went around it.

  • falken76falken76 Posts: 2,901 Valuable Player
    Update: I think we've nailed the cause of my issues. There was a bent pin in my HDMI cable that plugs into the computer. Just updated my support ticket so hopefully we can get a replacement cable on it's way :smiley:

    I don't buy their "Bent HDMI Pin" claim.  Did they use the lowest quality HDMI connectors they could find?  My prediction is that you will be opening up another support ticket in the not so distant future and the ultimate resolution to this problem is going to be an entire replacement of the headset.

    I think you have a bad solder joint where the USB cable connects directly to the rift.  When it starts getting bad, if you barely brush your hand on the left side of the headset it will disconnect, at least mine did.
  • chachi123chachi123 Posts: 5
    NerveGear
    edited July 2017
    Had to edit my post for clarification, I stated that i had 2 CV1, when ACTUALY I have a CV1 AND a DK2.


    The DK2 is the one that keeps cutting in and out after 5 mins of use.

    The CV1 is flawless in operation with the touch.


    My DK2 USED to be able to play long sessions of ELITE and War Thunder, 10hrs at a time.

    Now whenever i try to do anything longer than 5 min, the DK2 seems to act like some one hit the POWER button on the top right side, and the whole thing "reconnects" to the computer.

    Not sure if any of this is still something that you all are having problems with. But having my DK2 as a backup for Cockpit stuff and flying sure is nice. Would like to keep this hardware running if at all possible.



    I wonder if its newer updates to the oculus software and store that has interferred with the DK2 just being used as a HMD
  • antigravantigrav Posts: 7
    NerveGear
    I'd like to take one all the way apart and see how it's put together.  Not going to do that on my new one.

    I agree with Falken76, it behaves like some intermittent connection type of failure.

    My connectors on both ends were just fine.  No junk in them, either.
  • CalmfixupCalmfixup Posts: 291
    Nexus 6
    edited July 2017
    I just recieved my CV1 after using the DK2 for quite some time. Hours of trouble shooting and trolling about these forums, reddit, etc and I'm at the point I'm not sure what else to do. 

    What's happening is during the setup process of my new device (in the Oculus software) I reach the step "Connect your rift headset and oculus sensors" Everything gets checked off green for a few seconds then the headset changes to a loading icon, rinse and repeat. (attempting to just go next results in a "there was a problem" esk message whenever the headset drops. After a minute or so of connecting / disconnecting it eventually gives up and just stays disconnected.

    I've already tried updating what drivers I could come up with (Video, USB, etc) rebooting, Windows Update, Updating Oculus to the latest beta, uninstalling oculus and reinstalling it, uninstalling a variety of drivers and reinstalling them. digging into power management configurations, swapping to every imaginable combination of USB ports (both 2.0 and 3.0) Going with no adapters, trying adapters, trying HDMI straight, adapting HDMI to Display, etc. Nothing seems to have made any form of meaningful impact on the situation with the CV1 (my sanity may have been meaningfully impacted during this process)

    I have also tried reseating all of the cables (on both the headset itself and the appropriate ports, At this point I'm grasping for straws, I am absolutely seeing things in the logs that might help, but I think any ability to concentrate left me hours ago, so please if anyone can help I'd greatly appriciate it.
    My headset started doing this a few months ago and I had the same issue - headset would disconnect every 2-5 minutes, reconnect, let me look at the prompt and then just come back black (with sound).

    What I've discovered is that it ONLY happens when I start my PC with my Rift already connected.
    If I wait until my system has booted and I've signed in, then connect my Rift, it doesn't happen.

    Give it a try and see if that help?

    Edit: Just figured I'd throw out there that it doesn't screw up every time I start my PC with the headset connected, but it never does it if I connect once the system is fully up!


    "Shut up, Wesley!" - Captain Jean-Luc Picard

  • chachi123chachi123 Posts: 5
    NerveGear
    Calmfixup said:
    I just recieved my CV1 after using the DK2 for quite some time. Hours of trouble shooting and trolling about these forums, reddit, etc and I'm at the point I'm not sure what else to do. 

    What's happening is during the setup process of my new device (in the Oculus software) I reach the step "Connect your rift headset and oculus sensors" Everything gets checked off green for a few seconds then the headset changes to a loading icon, rinse and repeat. (attempting to just go next results in a "there was a problem" esk message whenever the headset drops. After a minute or so of connecting / disconnecting it eventually gives up and just stays disconnected.

    I've already tried updating what drivers I could come up with (Video, USB, etc) rebooting, Windows Update, Updating Oculus to the latest beta, uninstalling oculus and reinstalling it, uninstalling a variety of drivers and reinstalling them. digging into power management configurations, swapping to every imaginable combination of USB ports (both 2.0 and 3.0) Going with no adapters, trying adapters, trying HDMI straight, adapting HDMI to Display, etc. Nothing seems to have made any form of meaningful impact on the situation with the CV1 (my sanity may have been meaningfully impacted during this process)

    I have also tried reseating all of the cables (on both the headset itself and the appropriate ports, At this point I'm grasping for straws, I am absolutely seeing things in the logs that might help, but I think any ability to concentrate left me hours ago, so please if anyone can help I'd greatly appriciate it.
    My headset started doing this a few months ago and I had the same issue - headset would disconnect every 2-5 minutes, reconnect, let me look at the prompt and then just come back black (with sound).

    What I've discovered is that it ONLY happens when I start my PC with my Rift already connected.
    If I wait until my system has booted and I've signed in, then connect my Rift, it doesn't happen.

    Give it a try and see if that help?

    Edit: Just figured I'd throw out there that it doesn't screw up every time I start my PC with the headset connected, but it never does it if I connect once the system is fully up!
    Gonna try this and a few other things from this board today, thanks for everyone and the help reviving this issue. 

    I have no bent pins on either HDMI or the usb cable on my DK2 and just runs perfectly for 2-5 mins then does a hard reset while its turned on.

    updated my Graphx drivers and a few other things, moved sensor closer. Still getting 5 mins tops playtime with it when i used to fly in ELITE and War Thunder for like 10 hrs at a time. So i KNOW the unit definatly can handle the long sessions, just havent used it in a few months. So Ill update if I can pinpoint the issue and if any of the above suggestions work. Thanks!!
  • chachi123chachi123 Posts: 5
    NerveGear
    edited July 2017
    So I think Ive pinned my issues down to my MOBO and the USB hubs just powering off randomly during use. I have had the same issues with my logitech wireless headset, but so does everyone else who has had the same one that i know of, so didnt think much of it. 

    Elite can play completely fine with my rig for the longest now almost 10 min, but eventually my USB will drop and then I lose my headset view.... 
    It turns back on after a short bit of time, but now wont reconnect to games and apps like it used to months ago after a shutdown. Super Sadface :(

    So I think if i get a POWERED USB hub tomorrow i can solve my issues. 

    As i have typed this ive had 2 disconnect and reconnects with my USB hubs on prolly my DK2 or my Logi Headset, so maybe a powered hub will resolve more than one issue.


    I had a powered hub up until about 2 hrs ago that had a short in the usb connection at the hub end, and that just broke off completely now, so i gotta get a new one tomorrow.

    Will update if this solves my disconnection issues on my DK2, getting close, and i know the unit itself works FLAWLESSLY when playing cuz i get no lag or anything. It just freaking disconnects while in use and then it wont reconnect back into the video. 


    EDIT: Also on trying restart of pc with the unit unplugged doesnt work for me, still will only get a few mins of gameplay then it disconnects on me.
  • antigravantigrav Posts: 7
    NerveGear
    That makes some sense.  If the Rift is pulling a lot of power, maybe a conventional USB port doesn't have the foundation to support the demands.

    I'll be interested in your conclusion after some time passes.
  • chachi123chachi123 Posts: 5
    NerveGear
    SUCCESS!!!!

    Powered USB hub was the answer. I didnt think it was working in the past but since i found out my old powered hub had a short in it, I went out and bought a powered hub and plugged all my rift stuff and headset into it.

    Did a full 20 min delivery mission in ELITE, bout to eat some lunch and then try to fly in War Thunder.

    If this solved my issues then i think you guys can see more on my  twitch channel tonight!!



    Gonna start flying and racing in my freetime again, while waiting for Star Citizen 3.0 alpha to drop next month!! 

    That august eclipse gonna be a sign of a great and many things methinks!!

    Not a single drop out of connection on my DK2 today thus far. IF all goes well i'll be flying tonight!!

    Thanks for all the help and support from the thread and hope that my info helps others.
  • antigravantigrav Posts: 7
    NerveGear
    That does sound promising.
  • inovatorinovator Posts: 2,277 Valuable Player
    I had disonnect problems months ago. Changing the motherboard solved my problem 
  • EricZafriusRasnakeEricZafriusRasnake Posts: 15
    Brain Burst
    inovator said:
    I had disonnect problems months ago. Changing the motherboard solved my problem 

    Really??
    I have a Fatality Z 97 with i7 4790(Devils Canyon 4.5 Hz)
    , 1070 TI, 32 GB of memory, SSD, etc.

    But here is the part were I am lost.
    It works, until I get the FIRMWARE update.
    Now, mind you, I have own many Oculus.
    As it would play out, looking for the fix to their crap ware.
    Full of A.I. on their server. (FaceBook)
    So, I bought a BRAND new one today. And, after I used my new CV1, it , " Bricked, " after I hit the " Firmware Update."

    Now, you genius of all. I ask you, " why would it do that? "

    We are all adults here.
    My new SABRENT is loved by my magnificent Motherboard. We are Intel & damn proud of that bruh!
    And in conclusion, why do so many of us keep coming up with the same argument?

    Can you help me on my 4th CV1?
    After 3 different hardware setups ?
    oh, I must add this, bruh, " Put on your God Damned MASK, before I call The Law.

    <3  Psycho Ops! Cause physical wounds heal! <3
    https://twitter.com/zafrius// 
    Usually there lol
  • adam.poole.313adam.poole.313 Posts: 159
    Art3mis
    EricZafriusRasnake  you answered your own question. There is nothing wrong with the Oculus hardware or the hardware in you computer. Its their firmware and/or drivers. The same headsets that used to work perfectly for many months are now incompatible with a huge portion of the PC market... and there is no way of knowing which part of your pc its not liking. I don't know what to tell you except that you wasted your money like alot of us. Sell the CV1's to another sucker and invest in anything that doesn't have Oculus stamped on it.
    Oculus Rift S, CV1
    Intel i7-8700K
    ASUS ROG Maximus X Hero
    16GB DDR4 x 2
    4 TB SDD, 2 TB SSD, 1 TB SSD
    Windows 10 Home
  • EricZafriusRasnakeEricZafriusRasnake Posts: 15
    Brain Burst
    EricZafriusRasnake  you answered your own question. There is nothing wrong with the Oculus hardware or the hardware in you computer. Its their firmware and/or drivers. The same headsets that used to work perfectly for many months are now incompatible with a huge portion of the PC market... and there is no way of knowing which part of your pc its not liking. I don't know what to tell you except that you wasted your money like alot of us. Sell the CV1's to another sucker and invest in anything that doesn't have Oculus stamped on it.
    We knew the answer. But we love this turd. We try, try try. Agreed.

    https://twitter.com/zafrius// 
    Usually there lol
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