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What's the Current Delay From Order to Ship?

EpeusEpeus Posts: 9
NerveGear
I ordered the Rift + Touch combo on Tuesday morning (EST) and was told it would process/ship in the next two days.  But here I am three days later and still no tracking number, no notification, no nothing.

I know they are backed up, but can anyone who has ordered recently give an idea of if/when I might expect this?  Are we talking next week or next month?

Anyone here order in the last week?  What is your status?
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Comments

  • benstrikesbackbenstrikesback Posts: 2
    NerveGear
    Likewise. Ordered the bundle Monday evening, got the confirmation email, and that's been it. Still sitting at the 'order' status.
  • EpeusEpeus Posts: 9
    NerveGear
    Ok, so we know its at least a 3-day delay.  Can anyone else provide more info?  Anyone order on Saturday or Sunday or last Friday?  Have yours shipped?
  • ShaunSlaysShaunSlays Posts: 18
    NerveGear
    I ordered mine Tuesday and its been shipped, waiting for it to arrive now. 
    One day I will be more than just a virtual boy (or girl)
  • berickphilipberickphilip Posts: 2
    NerveGear
    For me it has been 3 full days since the "credit card validated" situation. Since then it has been "preparing for shipment".
  • SnackyAUSnackyAU Posts: 39
    Brain Burst
    Mine was 24ish hours to Processing for shipping and another 24ish after that.. so basically about 50 hours from time of first hitting order until shipping with tracking numbers provided
  • EpeusEpeus Posts: 9
    NerveGear
    That doesn't make a lot of sense.  I ordered Tuesday (8am EST) from the US and it still says "Order Status:  Order"




  • SefearSefear Posts: 1
    NerveGear
    My Rift + Touch Bundle order status is still sitting on "Order" too and I ordered mine Tuesday morning. 

    I also ordered a third sensor for room scaling though 12 hours after my bundle purchase and that already shipped with a tracking number. I'm starting to wonder what's taking them so long to process my bundle order, even with the sale delay.
  • SnackyAUSnackyAU Posts: 39
    Brain Burst
    edited July 14
    Epeus said:
    That doesn't make a lot of sense.  I ordered Tuesday (8am EST) from the US and it still says "Order Status:  Order"





    It's frustrating i do hope you get an answer or resolution soon
  • Gadgetguy007Gadgetguy007 Posts: 7
    NerveGear
    Ordered on the 12th and checked that the funds had been taken same day,still showing waiting to ship and no response so far with any estimate from customer services.May pop up the local PC World and grab a HTC Instead as they have them in stock as was hoping to get it by my boys birthday on Tuesday.
  • HarakuroHarakuro Posts: 29
    Brain Burst
    Ordered on the 12, Funds have not been taken and sitting at Ordered. Getting anxious.
  • BigLDPBigLDP Posts: 8
    NerveGear
    Been on order for 4 days. Same as all of you with no funds taken.
  • ScarecrowS7ScarecrowS7 Posts: 1
    NerveGear
    I ordered on the 11th via paypal. Order status=order. nothing charged yet. I posted a ticket and they said they were a little behind.
  • Frater0Frater0 Posts: 2
    NerveGear
    Ordered the 11th, paid via CC still on ordered no ship date. 
  • jhenry2121jhenry2121 Posts: 1
    NerveGear
    I ordered on the 10th and my PayPal was charged just yesterday and the order updated from "Order" to "Processing for Shipping". I'm hopeful it will change either later today or tomorrow and I receive that magical unicorn of an email with the tracking number.
  • BigLDPBigLDP Posts: 8
    NerveGear
    I ordered on the 10th and my PayPal was charged just yesterday and the order updated from "Order" to "Processing for Shipping". I'm hopeful it will change either later today or tomorrow and I receive that magical unicorn of an email with the tracking number.
    Sorry, jhenry2121, but they do not work on weekends, so you will most likely get it monday.
  • EpeusEpeus Posts: 9
    NerveGear
    edited July 14
    Another day has come and gone, and no update or word from Oculus.  So, for anyone keeping track, it's at least 4 days right now.  Anyone else any luckier?
  • thebutthutthebutthut Posts: 2
    NerveGear
    Ordered on the 10th, still says Processing for Shipping.  Really hope they don't try to send me one of the updated bundles without the Xbox controller or remote considering the website listed those things coming with when I purchased.
  • EpeusEpeus Posts: 9
    NerveGear
    Ordered on the 10th, still says Processing for Shipping.  Really hope they don't try to send me one of the updated bundles without the Xbox controller or remote considering the website listed those things coming with when I purchased.
    I'm worried about that as well.
  • ShaunSlaysShaunSlays Posts: 18
    NerveGear
    Epeus said:
    Ordered on the 10th, still says Processing for Shipping.  Really hope they don't try to send me one of the updated bundles without the Xbox controller or remote considering the website listed those things coming with when I purchased.
    I'm worried about that as well.
    They have confirmed that the bundle still includes everything previously listed. Many others who received the rift this week confirmed that also both on the forum and reddit. I ordered early Tuesday and received the touch today and the Rift is due to arrive monday. Im from UK. I got my tracking number a day after they had already sent out my rift, your best option would be to check with your bank if the money has been taken out and to also send a support ticket to try and get answers, I had to send 2 tickets to give some information. Wish you the best though.
    One day I will be more than just a virtual boy (or girl)
  • EpeusEpeus Posts: 9
    NerveGear
    I sent four tickets asking what's up.  After I ordered, they told me 2 days.  After the two business days, they told me there was "no issue", but also that they had "no ETA".  A follow-up email gave no additional information, just that they were busy and had "no ETA"

    I sent another email today, since its been four days and nothing has happened, but I haven't gotten a response yet.

    I have the $1 hold on CC, but they haven't charged the full amount yet.

  • thebutthutthebutthut Posts: 2
    NerveGear
    Ordered on the 10th, still says Processing for Shipping.  Really hope they don't try to send me one of the updated bundles without the Xbox controller or remote considering the website listed those things coming with when I purchased.
    Looks like I got tracking numbers last night.  So that makes it 2 days for processing, and 2 days for preparing to ship but of course YMMV. I also got 3 tracking numbers (because I ordered a third sensor at the same time) so I assume I will be getting the old version (with the xbox controller) but we will see.
  • flexy123flexy123 Posts: 725 Poster of the Week
    edited July 15
    Christ, people we KNOW they are backlogged and had to "accelerate the release" of their new box with the controllers. We ALSO know that the old sets (w/ Touch in the extra box) had been sold out "faster than expected", the head of Oculus himself said that. Now, and also with what cybereality said many times already, that there are some delays and HUGE order volumes. So nothing of this is secret and certain delays absolutely and 100% to be expected. What will NOT help for sure, it opening like 4-5 tickets asking why the stuff hasn't shipped yet in 2 days...essentially it just makes things worse. Cringe.

    Nothing charged on CC means: It hasn't shipped yet. Check. It hasn't shipped yet because they need to re-stock with the new units. Not only their own stock, but also Amazon, BB etc.
  • NolRNolR Posts: 65
    Hiro Protagonist
    The difference is there is now a new bundle with LESS things inside. So some of us are afraid that we will be receiving if they delay too much, less than what we ordered. I don't mind waiting a few days (ordered on thursday before US business hours, still "Order" not processed), but I would like to get the package I actually ordered.
  • CollindubyaCollindubya Posts: 2
    NerveGear
    IF i don't get that xbox controller there had better be a 100.00 credit for the oculus store or something
  • CollindubyaCollindubya Posts: 2
    NerveGear
    I also ordered on wednesday, no funds taken, no tracking numbers, opened a ticket and was told no ETA, so far this hasn't been a pleasant experience purchasing this item.
  • hqqnshqqns Posts: 56
    Hiro Protagonist
    I ordered on the 13th and I'm also in Ordered state via paypal. I'm in Oz.
  • OneCheekyKentOneCheekyKent Posts: 12
    NerveGear
    I ordered mine on Thursday 13th and now it's Monday 17th and no funds taken out and status still at order :( in Aus too so don't know how long it will take to ship either
  • bertusaurusbertusaurus Posts: 19
    NerveGear
    I'm in Aus as well, ordered Tuesday 6:30pm (AEST) and same as you brother (order)! 
  • Smashed_PumpkinSmashed_Pumpkin Posts: 68
    Hiro Protagonist
    I'm in the UK and mine is arriving today. Which will have made it 7 days from making the order. Pretty reasonable I think considering the numbers they must be shifting.
  • NolRNolR Posts: 65
    Hiro Protagonist
    Ordered 13th, nothing has moved yet, still "order". To Belgium. Support has been unable to even tell me if I was going to be sent the package I ordered (2box bundle versus new 1box with less hardware).
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