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Oculus Rift delivery time

SingularSyzygySingularSyzygy Posts: 6
NerveGear
Hi everyone,

I decided to join the VR train, now that it is on special... however... how long does it take for the order to be processed and for it to be shipped? I am currently residing in Poland, so if anybody can provide an answer for this, that would be fantastic.

Thanks and kind regards

Comments

  • nalex66nalex66 Posts: 4,128 Power Poster
    Normally it's a week or less from order to delivery, but right now there is no telling. It seems that current stock has been depleted by the sale, so there may be a delay before new stock starts moving. Some people who ordered right at the start of the sale have received their shipment, but we'll see how it plays out this week for people who ordered later last week.
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  • SingularSyzygySingularSyzygy Posts: 6
    NerveGear
    Thanks for that.  I ordered mine on Saturday and thought that it would at least be past the "order" status by now.  Oh well, hopefully I get mine this week... I doubt it, but I can always hope :)
  • ronmoes80ronmoes80 Posts: 2
    NerveGear
    I ordered mine 14th of July and still see no change in Ordering status.. One thing I wasn't aware of was the tax cost etc, too bad Oculus doesn't provide customers the total amount of costs on the sales page. I probably need to paid more than a quarter of the rift+touch bundel price for taxes etc.. But I digress, I'm very currious and a Oculus fan from the beginning! 

    Let's hope it will arrive very soon. :)))
  • acenelsonacenelson Posts: 7
    NerveGear
    OP,

    Pretty much anyone who has ordered past July 12-13 is sitting on back order status. Anyone outside the US at this point are going to be waiting longer. If you JUST put your order in, you are better off canceling it and then just paying a little more money to buy one off Ebay. 
  • SingularSyzygySingularSyzygy Posts: 6
    NerveGear
    How do I log a ticket to support? as I had a fun time finding it
  • SingularSyzygySingularSyzygy Posts: 6
    NerveGear
    nvm, found it 
  • nalex66nalex66 Posts: 4,128 Power Poster
    ronmoes80 said:
    I ordered mine 14th of July and still see no change in Ordering status.. One thing I wasn't aware of was the tax cost etc, too bad Oculus doesn't provide customers the total amount of costs on the sales page. I probably need to paid more than a quarter of the rift+touch bundel price for taxes etc.. But I digress, I'm very currious and a Oculus fan from the beginning! 

    Let's hope it will arrive very soon. :)))
    If you're in a region that Oculus sells to directly (outside of the US), the price on the store should be the all-in price. There should be no additional taxes, duties, or shipping fees.
    i7 5820K @ 4.25 GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32 GB | Corsair HX 750W
    Corsair Hydro H100i | Samsung SSDs: 860 Evo 1 TB, 850 Evo 1 TB, 840 Evo 1 TB | Seagate BarraCuda HDD 3 TB
    My Oculus Medium sketchbook thread, and my Oculus Medium Gallery
  • nalex66nalex66 Posts: 4,128 Power Poster
    How do I log a ticket to support? as I had a fun time finding it
    Here. It's on the support/oculus.com page.
    i7 5820K @ 4.25 GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32 GB | Corsair HX 750W
    Corsair Hydro H100i | Samsung SSDs: 860 Evo 1 TB, 850 Evo 1 TB, 840 Evo 1 TB | Seagate BarraCuda HDD 3 TB
    My Oculus Medium sketchbook thread, and my Oculus Medium Gallery
  • Fri13Fri13 Posts: 41
    Brain Burst
    acenelson said:
    OP,

    Pretty much anyone who has ordered past July 12-13 is sitting on back order status. Anyone outside the US at this point are going to be waiting longer. If you JUST put your order in, you are better off canceling it and then just paying a little more money to buy one off Ebay. 
    Why? You can wait if you don't require one on this week, but you can always hold on the order and cancel later before shipping. 
  • mark_jeffmark_jeff Posts: 23
    Brain Burst
    i don't want to show my m8 this post as hes a little pxxxd not even an email saying when or if he will get his 
  • MallowSquisherMallowSquisher Posts: 2
    NerveGear
    I am in the same boat, ordered on the 14th, and no updates, put a support ticket in to ask if they were processing orders, but still haven't gotten anything back.
  • NiklasNENiklasNE Posts: 8
    NerveGear
    edited July 2017
    Same here, placed my order from the Oculus website 10 am CET 14th of july (I'm located in Sweden). My order is still at the "order" state. Would love to just get a heads up from the support team if it will take a couple of days, weeks, or even months(?) to receive the vr bundle. I sent a ticket to the support team but got just back the generic ctr-c / ctr-v answer that they are working on it.
    But hey, still extremely happy over the price drop and just very excited over getting my own vr!
  • SingularSyzygySingularSyzygy Posts: 6
    NerveGear
    I logged a ticket with support... lets see what they say. :)  

    I will paste their answer here, if I receive one
  • NiklasNENiklasNE Posts: 8
    NerveGear
    I recived this answer from my ticket;

    "Thank you for contacting us.

    Due to the exceptional response to our Summer Sale, we've seen an increase in demand and are working hard to keep up.

    There is no ETA at this time, but we will be sure to email you with your shipping information as soon as we ship your order!

    Once you have your tracking information, the courier will provide you with an estimated shipping date for the transit time.

    Thank you for your continued patience!"

    It was nice to hear from them, but it did not really help much. 

  • top_rungtop_rung Posts: 31
    Brain Burst
    edited July 2017
    You'd probably be better off cancelling if you are already frustrated - I doubt it will get better.  They made it pretty clear to me that they have zero intention of doing the right thing.  Have a read of my thread where I included their responses to my support requests - in my case, they cancelled my order without explanation and took a week to finally respond after pushing them daily and posting here repeatedly...

    https://forums.oculus.com/community/discussion/54662/new-customer-not-oculus-support-sales-is-horrible-cancelled-order-with-zero-follow-up/p1

  • Fri13Fri13 Posts: 41
    Brain Burst
    And how have people paid their purchase? Using a credit card or using a PayPal?
  • NiklasNENiklasNE Posts: 8
    NerveGear
    I used my credit card, seen no problem with it so far.
    And to you "top rung". I hardly think I would be "better off" cancelling my order, just because something fishy happend to yours.
  • SingularSyzygySingularSyzygy Posts: 6
    NerveGear
    Well... got the same reply as everyone else...

    Hey <name>,

    Thanks for reaching out to us.

    Due to the exceptional response to our Summer Sale, we've seen an increase in demand and are working hard to keep up.

    There is no ETA at this time, but we will be sure to email you with your shipping confirmation as soon as we ship!

    Please let us know if you had any other questions,

    <name of support agent>
    Oculus Support

  • Fundora6Fundora6 Posts: 1
    NerveGear
    Happy to read this interesting share. Sent milk shakes and protein powders for my niece through medical courier Dallas many times. No complaints with their timely drop ups of orders. The packaging, timing and other notifications of locations is also helpful in estimation of courier deliveries.
  • nalex66nalex66 Posts: 4,128 Power Poster
    Wow, that’s a really interesting link-spam reply to a year-old thread. Please tell me more!
    i7 5820K @ 4.25 GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32 GB | Corsair HX 750W
    Corsair Hydro H100i | Samsung SSDs: 860 Evo 1 TB, 850 Evo 1 TB, 840 Evo 1 TB | Seagate BarraCuda HDD 3 TB
    My Oculus Medium sketchbook thread, and my Oculus Medium Gallery
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