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Shipping time EUROPE ONLY

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  • MrKaruMrKaru Posts: 315 Poster of the Week
    Game's website is a bit confused, just like all the other retailers listed on the Oculus website. It's hard to tell which refers to the old bundle and which to the new. The Game listing due for release on the 4th only lists one sensor and also mentions the remote - as I understand it the new bundle has two sensors and no remote. I'm presuming the Game listing is just wrong but I've decided to order via Oculus anyway, assuming that they will ship their own orders first before supplying any other retailers with stock.
    It's actually up in the air which will ship first. Oculus may get a retailer-only shipment that takes priority over their own orders, since keeping business relations good is better than individual custom satisfaction. 

    That said, No matter what they list, both bundles come with 2 sensors. The Touch controllers don't work with single-sensor set ups. 
  • BanyansBanyans Posts: 18
    NerveGear
    So they have dispatched my touch already from amazon.de and the rift states dispatch for 1/8. Not too bad... does that mean I have the Xbox controller included?
  • MulleredMullered Posts: 85
    Hiro Protagonist
    Banyans said:
    So they have dispatched my touch already from amazon.de and the rift states dispatch for 1/8. Not too bad... does that mean I have the Xbox controller included?
    almost certainly
  • MrKaruMrKaru Posts: 315 Poster of the Week
    edited July 2017
    This is getting awfully frustrating. 

    Right now I have two orders, one for Game and one for Oculus themselves. Oculus has no estimate and Game has a constantly-moving estimate. Meanwhile people are ordering from sites today and getting shipment emails confirming arrival as early as Monday. 

    I've barely left these forums since 2 weeks ago and with no end in sight, it's just getting irritating. If Oculus could at least give us a real, accurate estimate instead of the copy-paste they've been giving all week, it wouldn't be so bad. Because nobodies talking to us, I have no idea who is just trying to lure me into pre-ordering with them with fake estimates. 
  • DewiiiDewiii Posts: 71
    Hiro Protagonist
    edited July 2017
    Banyans said:
    So they have dispatched my touch already from amazon.de and the rift states dispatch for 1/8. Not too bad... does that mean I have the Xbox controller included?
    Yes theres the XBox controller included.
  • Patz_Patz_ Posts: 41
    Brain Burst
    edited July 2017
     
  • RossCairns98RossCairns98 Posts: 7
    NerveGear
    So I've ordered mine on the 23rd, obviously I Know theres a lot of people in front of me still to receive theres, has anyone from the 20th onwards received anything yet? even just shipping codes?
  • f00barf00bar Posts: 15
    Brain Burst
    So I've ordered mine on the 23rd, obviously I Know theres a lot of people in front of me still to receive theres, has anyone from the 20th onwards received anything yet? even just shipping codes?
    No. Don't expect anything before mid August. From what i read in this thread and on reddit nobody who ordered later than 14th has gotten any info yet. Order somewhere else if you can and you'll get your rift a lot faster.
    I ordered from amazon.de yesterday and it's already dispatching tomorrow. Gonna cancel my oculus.com order once it ships. 
  • RossCairns98RossCairns98 Posts: 7
    NerveGear
    f00bar said:
    So I've ordered mine on the 23rd, obviously I Know theres a lot of people in front of me still to receive theres, has anyone from the 20th onwards received anything yet? even just shipping codes?
    No. Don't expect anything before mid August. From what i read in this thread and on reddit nobody who ordered later than 14th has gotten any info yet. Order somewhere else if you can and you'll get your rift a lot faster.
    I ordered from amazon.de yesterday and it's already dispatching tomorrow. Gonna cancel my oculus.com order once it ships. 


    hmm okay, thanks for the info, only issue is I was on amazon.de and the delivery date was going to be August 7th so maybe enough time for oculus to have shipped by then?

  • RossCairns98RossCairns98 Posts: 7
    NerveGear
    f00bar said:
    So I've ordered mine on the 23rd, obviously I Know theres a lot of people in front of me still to receive theres, has anyone from the 20th onwards received anything yet? even just shipping codes?
    No. Don't expect anything before mid August. From what i read in this thread and on reddit nobody who ordered later than 14th has gotten any info yet. Order somewhere else if you can and you'll get your rift a lot faster.
    I ordered from amazon.de yesterday and it's already dispatching tomorrow. Gonna cancel my oculus.com order once it ships. 


    hmm okay, thanks for the info, only issue is I was on amazon.de and the delivery date was going to be August 7th so maybe enough time for oculus to have shipped by then?

    Just had another hopeful look on amazon.de and they are unavailable now, should have bitten the bullet when I had the chance:(



  • Patz_Patz_ Posts: 41
    Brain Burst
    f00bar said:
    So I've ordered mine on the 23rd, obviously I Know theres a lot of people in front of me still to receive theres, has anyone from the 20th onwards received anything yet? even just shipping codes?
    No. Don't expect anything before mid August. From what i read in this thread and on reddit nobody who ordered later than 14th has gotten any info yet. Order somewhere else if you can and you'll get your rift a lot faster.
    I ordered from amazon.de yesterday and it's already dispatching tomorrow. Gonna cancel my oculus.com order once it ships. 


    hmm okay, thanks for the info, only issue is I was on amazon.de and the delivery date was going to be August 7th so maybe enough time for oculus to have shipped by then?

    Just had another hopeful look on amazon.de and they are unavailable now, should have bitten the bullet when I had the chance:(



    I think there will be more in stock tomorrow!
  • DewiiiDewiii Posts: 71
    Hiro Protagonist
    Patz_ said:
    f00bar said:
    So I've ordered mine on the 23rd, obviously I Know theres a lot of people in front of me still to receive theres, has anyone from the 20th onwards received anything yet? even just shipping codes?
    No. Don't expect anything before mid August. From what i read in this thread and on reddit nobody who ordered later than 14th has gotten any info yet. Order somewhere else if you can and you'll get your rift a lot faster.
    I ordered from amazon.de yesterday and it's already dispatching tomorrow. Gonna cancel my oculus.com order once it ships. 


    hmm okay, thanks for the info, only issue is I was on amazon.de and the delivery date was going to be August 7th so maybe enough time for oculus to have shipped by then?

    Just had another hopeful look on amazon.de and they are unavailable now, should have bitten the bullet when I had the chance:(



    I think there will be more in stock tomorrow!
    Yes, they will have more in stock tomorrow.
  • DonkeyoatayDonkeyoatay Posts: 34
    Brain Burst
    MrKaru said:
    Game's website is a bit confused, just like all the other retailers listed on the Oculus website. It's hard to tell which refers to the old bundle and which to the new. The Game listing due for release on the 4th only lists one sensor and also mentions the remote - as I understand it the new bundle has two sensors and no remote. I'm presuming the Game listing is just wrong but I've decided to order via Oculus anyway, assuming that they will ship their own orders first before supplying any other retailers with stock.
    It's actually up in the air which will ship first. Oculus may get a retailer-only shipment that takes priority over their own orders, since keeping business relations good is better than individual custom satisfaction. 

    That said, No matter what they list, both bundles come with 2 sensors. The Touch controllers don't work with single-sensor set ups. 
    Thanks for the info - had not realised that they won't work without 2 sensors. Guess I'll leave the order with Oculus for the time being but check other places and cancel if they get it sooner.

    I do think the lack of clarity over both bundle contents and a shipping date is poor customer service though - hopefully the device is better than their marketing and shipping depts :)
  • Patz_Patz_ Posts: 41
    Brain Burst
    How do I know my order from the oculus site is cancelled? I sent them a ticket and this is what they said:
    Hello,

    Thank you for reaching out to us,

    I do understand that your order has been slow to process.

    I'd like to verify with you if you are wishing to cancel your order.

    Ryder
    Oculus Support

    Does this mean its cancelled? I don't get it

  • MrKaruMrKaru Posts: 315 Poster of the Week
    Patz_ said:
    How do I know my order from the oculus site is cancelled? I sent them a ticket and this is what they said:
    Hello,

    Thank you for reaching out to us,

    I do understand that your order has been slow to process.

    I'd like to verify with you if you are wishing to cancel your order.

    Ryder
    Oculus Support

    Does this mean its cancelled? I don't get it


    Weird. That wasn't their response when I asked for one a while ago. Just reply to the email with "Yes I would like to cancel". 

    Maybe they know people are cancelling orders to order elsewhere, and ordering again when the retailers push back dates, so now they're double checking? 
  • DewiiiDewiii Posts: 71
    Hiro Protagonist
    Patz_ said:
    How do I know my order from the oculus site is cancelled? I sent them a ticket and this is what they said:
    Hello,

    Thank you for reaching out to us,

    I do understand that your order has been slow to process.

    I'd like to verify with you if you are wishing to cancel your order.

    Ryder
    Oculus Support

    Does this mean its cancelled? I don't get it

    Just write "Can you cancel my Order"
    then you'll get an email after 15 minutes or something like that.
  • StarglazerrStarglazerr Posts: 5
    NerveGear
    Dewiii said:
    Patz_ said:
    How do I know my order from the oculus site is cancelled? I sent them a ticket and this is what they said:
    Hello,

    Thank you for reaching out to us,

    I do understand that your order has been slow to process.

    I'd like to verify with you if you are wishing to cancel your order.

    Ryder
    Oculus Support

    Does this mean its cancelled? I don't get it

    Just write "Can you cancel my Order"
    then you'll get an email after 15 minutes or something like that.
    Or maybe just write "Please cancel my order" ;)
  • DewiiiDewiii Posts: 71
    Hiro Protagonist
    Dewiii said:
    Patz_ said:
    How do I know my order from the oculus site is cancelled? I sent them a ticket and this is what they said:
    Hello,

    Thank you for reaching out to us,

    I do understand that your order has been slow to process.

    I'd like to verify with you if you are wishing to cancel your order.

    Ryder
    Oculus Support

    Does this mean its cancelled? I don't get it

    Just write "Can you cancel my Order"
    then you'll get an email after 15 minutes or something like that.
    Or maybe just write "Please cancel my order" ;)
    Yes, "please" is always better :D
  • DmG_DmG_ Posts: 8
    NerveGear
    Patz_ said:
    How do I know my order from the oculus site is cancelled? I sent them a ticket and this is what they said:
    Hello,

    Thank you for reaching out to us,

    I do understand that your order has been slow to process.

    I'd like to verify with you if you are wishing to cancel your order.

    Ryder
    Oculus Support

    Does this mean its cancelled? I don't get it

    it means there is a delay on the process and it might take awhile to process your order, what you have to do now is to verify if you want to keep your order so its still active. Just confirm you want it to stay active
  • DmG_DmG_ Posts: 8
    NerveGear
    Ordered 18/07 still no payment or process, I'll keep waiting..
  • DewiiiDewiii Posts: 71
    Hiro Protagonist
    Patz_ said:
    How do I know my order from the oculus site is cancelled? I sent them a ticket and this is what they said:
    Hello,

    Thank you for reaching out to us,

    I do understand that your order has been slow to process.

    I'd like to verify with you if you are wishing to cancel your order.

    Ryder
    Oculus Support

    Does this mean its cancelled? I don't get it

    Oh, I thought you want to cancel your order, if you order gets canceled you will get an email with the reason.
  • Patz_Patz_ Posts: 41
    Brain Burst
    edited July 2017
    Yes I wanted to cancel my order. I send them another message now. Thanks everyone :smile:
  • Patz_Patz_ Posts: 41
    Brain Burst
    Patz_ said:
    Yes I wanted to cancel my order. I send them another message now. Thanks everyone :smile:
    It's now cancelled!
  • spacefrogspacefrog Posts: 60
    Hiro Protagonist
    edited July 2017
    Amazon.de now list the bundle as "available on 9th of August" so i would'nt  hope for availability tomorrow
  • DewiiiDewiii Posts: 71
    Hiro Protagonist
    Patz_ said:
    Patz_ said:
    Yes I wanted to cancel my order. I send them another message now. Thanks everyone :smile:
    It's now cancelled!
    Nice  :)
  • Patz_Patz_ Posts: 41
    Brain Burst
    My arrival time just changed from August 3-8 to 5-7 :neutral:
  • Mikachu42Mikachu42 Posts: 11
    NerveGear
    Patz_ said:
    My arrival time just changed from August 3-8 to 5-7 :neutral:
    It's getting more specific, which is a good thing i suppose
  • Patz_Patz_ Posts: 41
    Brain Burst
    Mikachu42 said:
    Patz_ said:
    My arrival time just changed from August 3-8 to 5-7 :neutral:
    It's getting more specific, which is a good thing i suppose
    I guess... not sure how to feel about this lol. Also my dispatch time changed from Aug 1 to July 31, so thats good!
    What about your order? how's it going?
  • DewiiiDewiii Posts: 71
    Hiro Protagonist
    Patz_ said:
    Mikachu42 said:
    Patz_ said:
    My arrival time just changed from August 3-8 to 5-7 :neutral:
    It's getting more specific, which is a good thing i suppose
    I guess... not sure how to feel about this lol. Also my dispatch time changed from Aug 1 to July 31, so thats good!
    What about your order? how's it going?
    My Oculus bundle still arrives at Saturday
  • MrKaruMrKaru Posts: 315 Poster of the Week
    This is why I dislike the lack of communication. If you guys' that ordered from amazon today get your order pushed back to some mid august, some of you have cancelled your orders with other retailers that would ship sooner, constantly pushing you to the back of more queues. 

    If Oculus come out and say "Retailers will be stocked first, we'll be stocked around the 10th of august" or something similar, it let's people know where they stand, and gives them an informed choice to make. As it stands, people are just ordering from everywhere that has the shortest delivery time, and end up disappointed or frustrated when those times are pushed back without warning. 
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