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Shipping time EUROPE ONLY

1151618202151

Comments

  • H1TCHMANH1TCHMAN Posts: 18
    NerveGear
    Pretty sure I ordered after i heard on here that there was stock. Best of luck mate.
  • MulleredMullered Posts: 85
    Hiro Protagonist
    well as long as it arrives monday I'm happy.  Although I am starting to get slightly paranoid about the delay in dispatching, especially as I paid for the most expensive shipping option
  • MinosseMinosse Posts: 94
    Brain Burst
    edited July 2017
    Mullered said:
    well as long as it arrives monday I'm happy.  Although I am starting to get slightly paranoid about the delay in dispatching, especially as I paid for the most expensive shipping option
    Me too, I ordered yesterday at 9:11 and the touch is in status "shipping today" while the rift is stuck at "Preparing for Dispatch". I hope both get shipped today
  • BumberusBumberus Posts: 6
    NerveGear
    That isn't the summer of rift bundle though. 


    The Bundle that everybody bought the other day is  the middle one, out of stock. The new one that you're talking about is a new listing, and since the price and timing matches with the end of sale price, it's safe to assume that this is the listing for after the sale ends. 

    I know it's not the original Summer bundle, but it is the one that's linked with the promo banner right now.

    Anyway - on a different thread someone actually got a mail concerning shipping where Oculus stated they hope to ship worldwide mid-august. 
  • Jacen_SunriderJacen_Sunrider Posts: 17
    Brain Burst
    Yay! My Rift just got dispatched from Amazon! Touch still in preparation though.
  • H1TCHMANH1TCHMAN Posts: 18
    NerveGear
    Mullered said:
    well as long as it arrives monday I'm happy.  Although I am starting to get slightly paranoid about the delay in dispatching, especially as I paid for the most expensive shipping option
    If it puts your mind at ease I didn't get confirmation of shipping until 4:15pm. And I still haven't been charged yet.

    Are you a Prime member?
  • MulleredMullered Posts: 85
    Hiro Protagonist
    H1TCHMAN said:
    Mullered said:
    well as long as it arrives monday I'm happy.  Although I am starting to get slightly paranoid about the delay in dispatching, especially as I paid for the most expensive shipping option
    If it puts your mind at ease I didn't get confirmation of shipping until 4:15pm. And I still haven't been charged yet.

    Are you a Prime member?
    That's interesting. I was a prime member but not anymore as I wasn't really getting anything from it
  • Patz_Patz_ Posts: 41
    Brain Burst
    Can no one seriously help me with my problem? anyone experienced this same? It's so freaking frustrating! I hate it! Again, heres the message they sent me, In german and english: 


    GERMAN:
    Guten Tag,

    um Ihre Bestellung weiter bearbeiten zu können, benötigen wir Ihre Unterstützung beim Abgleich Ihrer Zahlungsdaten. Der Zugang zu Ihrem Kundenkonto ist während dieser Prüfung vorübergehend nicht möglich. Bitte eröffnen Sie bis zum Abschluss der Überprüfung kein neues Kundenkonto.

    Ihre Bestellung wird 3 Tage für den Datenabgleich aufrechterhalten. Nach Ablauf dieser Frist wird Ihre aktuelle Bestellung automatisch storniert.

    Bitte lassen Sie uns eine aktuelle Kreditkartenabrechnung zukommen, aus der Folgendes hervorgeht:

    - der Karteninhaber
    - die Kreditkartennummer
    - die gespeicherte Rechnungsadresse

    Geben Sie bitte Ihre Bestellnummer und Ihre E-Mail-Adresse an, um die Bearbeitung innerhalb von 24 Stunden zu gewährleisten.

    Unsere Faxnummer finden Sie auf der Hilfeseite von Amazon.de:

    www.amazon.de/fax

    Sollten Sie keinen Zugang zu einem Faxgerät haben, so können Sie uns die Kreditkartenabrechnung per Post an folgende Adresse senden:

    Amazon.de GmbH
    Abteilung: Adressen-Bestätigung
    Gewerbepark D55
    D-93059 Regensburg

    Nach erfolgter Überprüfung benachrichtigen wir Sie per E-Mail.

    Wir hoffen auf Ihr Verständnis für diese Sicherheitsmaßnahme, die zum Schutz unserer Kunden durchgeführt wird.

    Freundliche Grüße

    Amazon.de
    http://www.amazon.de
    ====================

    ENGLISH:
    Good day, 

    to place your order continue to process, we need your help align your payment data. Access to your account is temporarily unavailable during this test. Please do not open a new account until the completion of the review. 

    Your order will be maintained for 3 days for the data synchronization. After this period, your current order will be automatically canceled. 

    Please send us a recent credit card statement stating the following: 

    - the cardholder 
    - the credit card number 
    - the stored billing address 

    Please enter your order number and e-mail address in order to ensure processing within 24 hours. 

    Our fax number can be found on the help page from Amazon.de: 

    www.amazon.de/fax 

    If you do not have access to a fax machine, so you can send us the credit card bill by mail to the following address: 

    Amazon.de GmbH 
    Confirmation Address: Department 
    Business Park D55 
    D-93059 Regensburg 

    After the review, we will notify you by e-mail. 

    We hope for your understanding of this security measure that is carried out to protect our customers. 

    regards 

    Amazon.de 
    http://www.amazon.de 
  • H1TCHMANH1TCHMAN Posts: 18
    NerveGear
    That's interesting. I was a prime member but not anymore as I wasn't really getting anything from it
    Where in the UK are you?
  • MulleredMullered Posts: 85
    Hiro Protagonist
    H1TCHMAN said:
    That's interesting. I was a prime member but not anymore as I wasn't really getting anything from it
    Where in the UK are you?
    Birmingham, I was wondering myself if region made a difference i.e. shipping from different warehouses located near different airports
  • MulleredMullered Posts: 85
    Hiro Protagonist
    Patz_ said:
    Can no one seriously help me with my problem? anyone experienced this same? It's so freaking frustrating! I hate it! Again, heres the message they sent me, In german and english: 


    GERMAN:
    Guten Tag,

    um Ihre Bestellung weiter bearbeiten zu können, benötigen wir Ihre Unterstützung beim Abgleich Ihrer Zahlungsdaten. Der Zugang zu Ihrem Kundenkonto ist während dieser Prüfung vorübergehend nicht möglich. Bitte eröffnen Sie bis zum Abschluss der Überprüfung kein neues Kundenkonto.

    Ihre Bestellung wird 3 Tage für den Datenabgleich aufrechterhalten. Nach Ablauf dieser Frist wird Ihre aktuelle Bestellung automatisch storniert.

    Bitte lassen Sie uns eine aktuelle Kreditkartenabrechnung zukommen, aus der Folgendes hervorgeht:

    - der Karteninhaber
    - die Kreditkartennummer
    - die gespeicherte Rechnungsadresse

    Geben Sie bitte Ihre Bestellnummer und Ihre E-Mail-Adresse an, um die Bearbeitung innerhalb von 24 Stunden zu gewährleisten.

    Unsere Faxnummer finden Sie auf der Hilfeseite von Amazon.de:

    www.amazon.de/fax

    Sollten Sie keinen Zugang zu einem Faxgerät haben, so können Sie uns die Kreditkartenabrechnung per Post an folgende Adresse senden:

    Amazon.de GmbH
    Abteilung: Adressen-Bestätigung
    Gewerbepark D55
    D-93059 Regensburg

    Nach erfolgter Überprüfung benachrichtigen wir Sie per E-Mail.

    Wir hoffen auf Ihr Verständnis für diese Sicherheitsmaßnahme, die zum Schutz unserer Kunden durchgeführt wird.

    Freundliche Grüße

    Amazon.de
    http://www.amazon.de
    ====================

    ENGLISH:
    Good day, 

    to place your order continue to process, we need your help align your payment data. Access to your account is temporarily unavailable during this test. Please do not open a new account until the completion of the review. 

    Your order will be maintained for 3 days for the data synchronization. After this period, your current order will be automatically canceled. 

    Please send us a recent credit card statement stating the following: 

    - the cardholder 
    - the credit card number 
    - the stored billing address 

    Please enter your order number and e-mail address in order to ensure processing within 24 hours. 

    Our fax number can be found on the help page from Amazon.de: 

    www.amazon.de/fax 

    If you do not have access to a fax machine, so you can send us the credit card bill by mail to the following address: 

    Amazon.de GmbH 
    Confirmation Address: Department 
    Business Park D55 
    D-93059 Regensburg 

    After the review, we will notify you by e-mail. 

    We hope for your understanding of this security measure that is carried out to protect our customers. 

    regards 

    Amazon.de 
    http://www.amazon.de 
    I suspect only Amazon can help you.  Sounds like their detection systems flagged an issue with your payment.  Probably just a false negative but they will probably have to follow their procedure whatever that is.
  • H1TCHMANH1TCHMAN Posts: 18
    NerveGear
    Patz_ said:
    Can no one seriously help me with my problem? anyone experienced this same? It's so freaking frustrating! I hate it! Again, heres the message they sent me, In german and english: 


    GERMAN:
    Guten Tag,

    um Ihre Bestellung weiter bearbeiten zu können, benötigen wir Ihre Unterstützung beim Abgleich Ihrer Zahlungsdaten. Der Zugang zu Ihrem Kundenkonto ist während dieser Prüfung vorübergehend nicht möglich. Bitte eröffnen Sie bis zum Abschluss der Überprüfung kein neues Kundenkonto.

    Ihre Bestellung wird 3 Tage für den Datenabgleich aufrechterhalten. Nach Ablauf dieser Frist wird Ihre aktuelle Bestellung automatisch storniert.

    Bitte lassen Sie uns eine aktuelle Kreditkartenabrechnung zukommen, aus der Folgendes hervorgeht:

    - der Karteninhaber
    - die Kreditkartennummer
    - die gespeicherte Rechnungsadresse

    Geben Sie bitte Ihre Bestellnummer und Ihre E-Mail-Adresse an, um die Bearbeitung innerhalb von 24 Stunden zu gewährleisten.

    Unsere Faxnummer finden Sie auf der Hilfeseite von Amazon.de:

    www.amazon.de/fax

    Sollten Sie keinen Zugang zu einem Faxgerät haben, so können Sie uns die Kreditkartenabrechnung per Post an folgende Adresse senden:

    Amazon.de GmbH
    Abteilung: Adressen-Bestätigung
    Gewerbepark D55
    D-93059 Regensburg

    Nach erfolgter Überprüfung benachrichtigen wir Sie per E-Mail.

    Wir hoffen auf Ihr Verständnis für diese Sicherheitsmaßnahme, die zum Schutz unserer Kunden durchgeführt wird.

    Freundliche Grüße

    Amazon.de
    http://www.amazon.de
    ====================

    ENGLISH:
    Good day, 

    to place your order continue to process, we need your help align your payment data. Access to your account is temporarily unavailable during this test. Please do not open a new account until the completion of the review. 

    Your order will be maintained for 3 days for the data synchronization. After this period, your current order will be automatically canceled. 

    Please send us a recent credit card statement stating the following: 

    - the cardholder 
    - the credit card number 
    - the stored billing address 

    Please enter your order number and e-mail address in order to ensure processing within 24 hours. 

    Our fax number can be found on the help page from Amazon.de: 

    www.amazon.de/fax 

    If you do not have access to a fax machine, so you can send us the credit card bill by mail to the following address: 

    Amazon.de GmbH 
    Confirmation Address: Department 
    Business Park D55 
    D-93059 Regensburg 

    After the review, we will notify you by e-mail. 

    We hope for your understanding of this security measure that is carried out to protect our customers. 

    regards 

    Amazon.de 
    http://www.amazon.de 

    I feel your pain. When i contacted them myself they strongly recommend calling them. Perhaps pick up the phone? They seem to speak quite good English in my experience?

  • Dark_4ceDark_4ce Posts: 30
    Brain Burst
    Mullered said:
    well as long as it arrives monday I'm happy.  Although I am starting to get slightly paranoid about the delay in dispatching, especially as I paid for the most expensive shipping option
    Yeah, I'm in the same boat as you, mate. But I'm sure we were allocated stock that was still available at time of purchase. They just might be at separate warehouses. Thus a slight delay in shipping if you wanted them sent together.
  • MinosseMinosse Posts: 94
    Brain Burst
    I didn't select the option to sent together but ship as soon as available but the rift is stuck at Preparing for Dispatch since yesterday morning. They already charged from the card the entire amount...
  • H1TCHMANH1TCHMAN Posts: 18
    NerveGear
    Mullered said:
    H1TCHMAN said:
    That's interesting. I was a prime member but not anymore as I wasn't really getting anything from it
    Where in the UK are you?
    Birmingham, I was wondering myself if region made a difference i.e. shipping from different warehouses located near different airports
    Half of my order is coming from UPS, the other half from Amazon Logistics. 

    My rift is being delivered by UPS.

    I'm Salisbury myself. Reason I asked (other than curiosity) Is that it seems distances sometimes puts customers into different delivery brackets, Outer Hebrides for example. That said, there's a guy on here who ordered yesterday and has had tracking, and he's in Ireland.
  • cleanboy3000cleanboy3000 Posts: 18
    NerveGear
    MrKaru said:
    MrXoc said:
    Annoyingly, Amazon.co.uk has both the headset and touch controller's in stock separately. I spoke to customer service and they can't sell them at the bundled price 
    Same with Game. My local Game store, not 10 minutes walk away, has the headset and the Touch controllers in stock, but they don't even stock the bundle in store, so they refuse to let them go for anything but full price. Meanwhile I've had an order for both those items online for the last 10 days, with another week or two before it'll arrive if I'm lucky. 
    Well thats odd...my local game has the oculus but no touches in stock but would sell it to me at the bundle price when they get the touch in stock...they have like 6 headsets that nobody wants because they want the bundle.

    I have called them every day for the last few days asking if they have got the touch in....they sadly have not.
  • MrKaruMrKaru Posts: 315 Poster of the Week
    mjonat said:
    MrKaru said:
    MrXoc said:
    Annoyingly, Amazon.co.uk has both the headset and touch controller's in stock separately. I spoke to customer service and they can't sell them at the bundled price 
    Same with Game. My local Game store, not 10 minutes walk away, has the headset and the Touch controllers in stock, but they don't even stock the bundle in store, so they refuse to let them go for anything but full price. Meanwhile I've had an order for both those items online for the last 10 days, with another week or two before it'll arrive if I'm lucky. 
    Well thats odd...my local game has the oculus but no touches in stock but would sell it to me at the bundle price when they get the touch in stock...they have like 6 headsets that nobody wants because they want the bundle.

    I have called them every day for the last few days asking if they have got the touch in....they sadly have not.
    Maybe mine are just completely incompetent. They didn't even know about the bundle, and when I talked to the manager he said he's not allowed to discuss that stuff with customers. When I brought it up in live chat, they just said that in-store prices are different because of different competition. Online has to compete with Amazon, while in-store doesn't. Pretty shoddy excuse if you ask me, it's no different to saying "Because we can charge whatever we want". 
  • DewiiiDewiii Posts: 71
    Hiro Protagonist
    Patz_ said:
    Can no one seriously help me with my problem? anyone experienced this same? It's so freaking frustrating! I hate it! Again, heres the message they sent me, In german and english: 


    GERMAN:
    Guten Tag,

    um Ihre Bestellung weiter bearbeiten zu können, benötigen wir Ihre Unterstützung beim Abgleich Ihrer Zahlungsdaten. Der Zugang zu Ihrem Kundenkonto ist während dieser Prüfung vorübergehend nicht möglich. Bitte eröffnen Sie bis zum Abschluss der Überprüfung kein neues Kundenkonto.

    Ihre Bestellung wird 3 Tage für den Datenabgleich aufrechterhalten. Nach Ablauf dieser Frist wird Ihre aktuelle Bestellung automatisch storniert.

    Bitte lassen Sie uns eine aktuelle Kreditkartenabrechnung zukommen, aus der Folgendes hervorgeht:

    - der Karteninhaber
    - die Kreditkartennummer
    - die gespeicherte Rechnungsadresse

    Geben Sie bitte Ihre Bestellnummer und Ihre E-Mail-Adresse an, um die Bearbeitung innerhalb von 24 Stunden zu gewährleisten.

    Unsere Faxnummer finden Sie auf der Hilfeseite von Amazon.de:

    www.amazon.de/fax

    Sollten Sie keinen Zugang zu einem Faxgerät haben, so können Sie uns die Kreditkartenabrechnung per Post an folgende Adresse senden:

    Amazon.de GmbH
    Abteilung: Adressen-Bestätigung
    Gewerbepark D55
    D-93059 Regensburg

    Nach erfolgter Überprüfung benachrichtigen wir Sie per E-Mail.

    Wir hoffen auf Ihr Verständnis für diese Sicherheitsmaßnahme, die zum Schutz unserer Kunden durchgeführt wird.

    Freundliche Grüße

    Amazon.de
    http://www.amazon.de
    ====================

    ENGLISH:
    Good day, 

    to place your order continue to process, we need your help align your payment data. Access to your account is temporarily unavailable during this test. Please do not open a new account until the completion of the review. 

    Your order will be maintained for 3 days for the data synchronization. After this period, your current order will be automatically canceled. 

    Please send us a recent credit card statement stating the following: 

    - the cardholder 
    - the credit card number 
    - the stored billing address 

    Please enter your order number and e-mail address in order to ensure processing within 24 hours. 

    Our fax number can be found on the help page from Amazon.de: 

    www.amazon.de/fax 

    If you do not have access to a fax machine, so you can send us the credit card bill by mail to the following address: 

    Amazon.de GmbH 
    Confirmation Address: Department 
    Business Park D55 
    D-93059 Regensburg 

    After the review, we will notify you by e-mail. 

    We hope for your understanding of this security measure that is carried out to protect our customers. 

    regards 

    Amazon.de 
    http://www.amazon.de 
    Did you pay with a credit card?
  • MulleredMullered Posts: 85
    Hiro Protagonist
    I never thought to check in store at my local Game.  It could be possible that some local stores have the complete bundle in stock.  Might be worth checking out for those still in limbo
  • MulleredMullered Posts: 85
    Hiro Protagonist

    Woohoo ...... that's just the Rift though, Touch still to be dispatched ......
  • Patz_Patz_ Posts: 41
    Brain Burst
    Dewiii said:
    Patz_ said:
    Can no one seriously help me with my problem? anyone experienced this same? It's so freaking frustrating! I hate it! Again, heres the message they sent me, In german and english: 


    GERMAN:
    Guten Tag,

    um Ihre Bestellung weiter bearbeiten zu können, benötigen wir Ihre Unterstützung beim Abgleich Ihrer Zahlungsdaten. Der Zugang zu Ihrem Kundenkonto ist während dieser Prüfung vorübergehend nicht möglich. Bitte eröffnen Sie bis zum Abschluss der Überprüfung kein neues Kundenkonto.

    Ihre Bestellung wird 3 Tage für den Datenabgleich aufrechterhalten. Nach Ablauf dieser Frist wird Ihre aktuelle Bestellung automatisch storniert.

    Bitte lassen Sie uns eine aktuelle Kreditkartenabrechnung zukommen, aus der Folgendes hervorgeht:

    - der Karteninhaber
    - die Kreditkartennummer
    - die gespeicherte Rechnungsadresse

    Geben Sie bitte Ihre Bestellnummer und Ihre E-Mail-Adresse an, um die Bearbeitung innerhalb von 24 Stunden zu gewährleisten.

    Unsere Faxnummer finden Sie auf der Hilfeseite von Amazon.de:

    www.amazon.de/fax

    Sollten Sie keinen Zugang zu einem Faxgerät haben, so können Sie uns die Kreditkartenabrechnung per Post an folgende Adresse senden:

    Amazon.de GmbH
    Abteilung: Adressen-Bestätigung
    Gewerbepark D55
    D-93059 Regensburg

    Nach erfolgter Überprüfung benachrichtigen wir Sie per E-Mail.

    Wir hoffen auf Ihr Verständnis für diese Sicherheitsmaßnahme, die zum Schutz unserer Kunden durchgeführt wird.

    Freundliche Grüße

    Amazon.de
    http://www.amazon.de
    ====================

    ENGLISH:
    Good day, 

    to place your order continue to process, we need your help align your payment data. Access to your account is temporarily unavailable during this test. Please do not open a new account until the completion of the review. 

    Your order will be maintained for 3 days for the data synchronization. After this period, your current order will be automatically canceled. 

    Please send us a recent credit card statement stating the following: 

    - the cardholder 
    - the credit card number 
    - the stored billing address 

    Please enter your order number and e-mail address in order to ensure processing within 24 hours. 

    Our fax number can be found on the help page from Amazon.de: 

    www.amazon.de/fax 

    If you do not have access to a fax machine, so you can send us the credit card bill by mail to the following address: 

    Amazon.de GmbH 
    Confirmation Address: Department 
    Business Park D55 
    D-93059 Regensburg 

    After the review, we will notify you by e-mail. 

    We hope for your understanding of this security measure that is carried out to protect our customers. 

    regards 

    Amazon.de 
    http://www.amazon.de 
    Did you pay with a credit card?
    I did. I just tried to do what they said and replied to the email with all the info, but it says the email doesn't exist?! how the hell is that possible?
  • papinistpapinist Posts: 121
    Art3mis
    DISPATCHED! DISPATCHED! DISPATCHED!!!!
    Finally the headset too is dispatched! Ordered yesterday on amazon.de
    Touch controller shipped yesterday, courier GLS, from france
    Headset shipped today, Courier UPS from [unknown]

    Shipped to Italy :)



  • MrKaruMrKaru Posts: 315 Poster of the Week
    I feel like this thread is going to become fairly lonely next week. Just me and the handful of others waiting on Oculus and/or other retailers. 
  • Patz_Patz_ Posts: 41
    Brain Burst
    MrKaru said:
    I feel like this thread is going to become fairly lonely next week. Just me and the handful of others waiting on Oculus and/or other retailers. 
    Don't worry... looks like i'm gonna be for a looong time. All these people are so lucky :neutral:
  • Dark_4ceDark_4ce Posts: 30
    Brain Burst
    Mullered said:

    Woohoo ...... that's just the Rift though, Touch still to be dispatched ......
    Same here! 
  • DewiiiDewiii Posts: 71
    Hiro Protagonist
    edited July 2017
    Dark_4ce said:
    Mullered said:

    Woohoo ...... that's just the Rift though, Touch still to be dispatched ......
    Same here! 
    Ordered today again because of an error and it will already arrive tomorrow! :hushed:
  • DewiiiDewiii Posts: 71
    Hiro Protagonist
    Patz_ said:
    MrKaru said:
    I feel like this thread is going to become fairly lonely next week. Just me and the handful of others waiting on Oculus and/or other retailers. 
    Don't worry... looks like i'm gonna be for a looong time. All these people are so lucky :neutral:
    You are just pretty unlucky try asking the support
  • Patz_Patz_ Posts: 41
    Brain Burst
    Dewiii said:
    Patz_ said:
    MrKaru said:
    I feel like this thread is going to become fairly lonely next week. Just me and the handful of others waiting on Oculus and/or other retailers. 
    Don't worry... looks like i'm gonna be for a looong time. All these people are so lucky :neutral:
    You are just pretty unlucky try asking the support
    I did... hoping for a reply soon. My dispatch was supposed to be on 31th for both
  • H1TCHMANH1TCHMAN Posts: 18
    NerveGear
    Mullered said:

    Woohoo ...... that's just the Rift though, Touch still to be dispatched ......
    Nice one. Knew they would come through.

    Word of warning though.... Check who the courier is. Up until this morning it stated Monday delivery. Then all of a sudden its out for delivery today. You may get it tomorrow if its UPS??

    Good luck  :#
  • f00barf00bar Posts: 15
    Brain Burst
    Dark_4ce said:
    Mullered said:

    Woohoo ...... that's just the Rift though, Touch still to be dispatched ......
    Same here! 
    And here.
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