07-21-2017
06:44 AM
- last edited on
05-21-2023
01:23 PM
by
TheAntiSocializ
Hi All,
Has anyone had trouble adding credit cards to their Oculus Home account?
Everytime I've tried it gives me a message telling me I've entered my cc info incorrectly. But I haven't, and I've tried multiple cards. I called my credit card company to confirm that there's is nothing wrong on my end.
In the ticket I opened (https://tickets.oculus.com/hc/requests/386086), Oculus responded, saying they were looking into it, but it's been almost 2 days and I haven't heard anything back, even after following up.
What is the typical turn around time for support responses?
07-21-2017 07:01 AM
07-21-2017 11:18 AM
Crazy. I am in literally the EXACT same boat.
GriffJ said:
[...] My issue started when I tried to purchase the Rift Kit on sale now from Oculus, the purchase on my credit card failed with no reason given.
After 2-3 days of being more or less ignored by Oculus support I found the kit for the same sale price at BestBuy. After getting my Rift setup I tried to add payment methods to my account and found I couldn't. So all I can have are free apps/games at this point.
I have opened a ticket with Oculus and all I got was this stupid t-shirt.. I mean a reply saying "Don't make any purchases, we're investigating" [...]
07-21-2017 11:18 AM
Crazy. I am in literally the EXACT same boat.
GriffJ said:
[...] My issue started when I tried to purchase the Rift Kit on sale now from Oculus, the purchase on my credit card failed with no reason given.
After 2-3 days of being more or less ignored by Oculus support I found the kit for the same sale price at BestBuy. After getting my Rift setup I tried to add payment methods to my account and found I couldn't. So all I can have are free apps/games at this point.
I have opened a ticket with Oculus and all I got was this stupid t-shirt.. I mean a reply saying "Don't make any purchases, we're investigating" [...]
07-21-2017 12:59 PM
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