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Oculus medium problem

stefan.friskstefan.frisk Posts: 7
NerveGear
Hey guys. I bought the oculus rift mainly because of Medium and for the first couple of days it worked lika a charm - last night it started to crasch while I was rooting around the stamps - the crash happened outside the VR-environment and I never saw it untli I tried to use a stamp, I got the sound but nothing showed up... I went to look in the computer and I had a window telling me "oculus medium has crashed" - I restarted and made sure to save more often. Every hour or so the app would crash. After the last crash however medium will not start att all - when I try to start the app I get the following message "Something went wrong. we're working on getting it fixed as soon as we can. (ovr75318303) -  package oculus oculus medium retail has failed to launch (1971014)"

Someone please help. I am suffering withdrawal. :)
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Answers

  • MattHickmanMattHickman Posts: 359 Oculus Staff
    We're starting to see reports of this ovr crash around, it's totally new to us but we're investigating. 

    Could you send us your logs and any crash dumps that might be in the folder:

    <username>\AppData\LocalLow\Oculus\Medium\log
  • stefan.friskstefan.frisk Posts: 7
    NerveGear
    Of course I can - You think the logs are still there after I reinstalled it? Where do I send them?
  • stefan.friskstefan.frisk Posts: 7
    NerveGear
    I have an update - I got the app working again, using one of the most basic tricks - I ran it in compability mode for windows 8. (go figure) - However, the app seems to be alot slower now then before, the stamps take a while to show up and the brushtool does not keep up with my movement. I would really love a solution for this. Again MattHickman, tell me where to send the logs. :) Thanks.
  • CalmfixupCalmfixup Posts: 288
    Nexus 6
    edited July 2017
    On an entirely unrelated and unhelpful note, I thought your name was steakand.fries at first, and I proceeded to get very hungry.

    lol.
  • stefan.friskstefan.frisk Posts: 7
    NerveGear
    Calmfixup, I should use that as my username. :D Stefan = stephen and Frisk=Healthy (my last name, it was common back in the day to give soldiers last names after what made them what they were... strong, honest, healthy, kind and so on... an old soldiers name. :D Enjoy the information you don't wanted! :dizzy:

  • MattHickmanMattHickman Posts: 359 Oculus Staff
    Again MattHickman, tell me where to send the logs. :) Thanks.
    <username>\AppData\LocalLow\Oculus\Medium\log
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
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  • stefan.friskstefan.frisk Posts: 7
    NerveGear
    Here are the files. MattHickman - I meant where to send the files, I didn't know you could upload here, sorry about that. Remember that since I first posted this I have done a reinstall and I physically removed any content from the medium folder, my saved models, pictures and movies and such - I had no imported content. The reinstall did not help. I set the app to start in compability mode for windows 8 (just to funk shit up) and it worked... but its not the same as before, everything is slower and it disrupts workflow. Thanks for your time, gentlemen.
  • MattHickmanMattHickman Posts: 359 Oculus Staff
    Could you upload your Medium logs as well please?
  • stefan.friskstefan.frisk Posts: 7
    NerveGear
    Here is the file. Sorry. :)
  • CallmeLeinadCallmeLeinad Posts: 1
    NerveGear
    I have issues sharing to facebook. This message keeps popping up.

  • DreamShaperDreamShaper Posts: 725
    3Jane
    Tested this also.  Same problem here.  Goes to Oculus login screen to get permission to access to Facebook and goes to the same message screen.

    Not sure if you posted in an answered thread or got this answered?
  • IbegU2RiftIbegU2Rift Posts: 92
    Hiro Protagonist
    I have issues sharing to facebook. This message keeps popping up.

    I have same problem
  • naomi.cornmannaomi.cornman Posts: 188 Oculus Staff
    Hey everyone with the Medium Share to Facebook issue: Sorry to hear about that. Unfortunately we'll be deprecating this feature. We’re continuously working to improve Oculus Medium and it’s core sculpting features. Sometimes, that means getting rid of features. Read more here: https://forums.oculusvr.com/community/discussion/43848/oculus-medium-releases-updates#latest
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