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It broke. But I'm still overwhelmed and blissfully happy!

squidbreakfastsquidbreakfast Posts: 36
Brain Burst
So. Last week Wednesday I ordered a Rift + Controllers. It got delivered on Thursday and I was sucked into the Rift. First and foremost - it is an amazing piece of equipment despite this hardware thingy. On Friday the connector from the 'headband' snapped off the goggles. I guess the set will be sent back to Oculus for inspection and so but I needed a new headset as soon as possible. It seemed that I bought the last pair from the shop so they refunded me the money and I ordered a new one (for €35 more, sadly) somewhere else where it was in stock. I am waiting for the delivery as I type this. 

I did not use force when I took the headset off when this happened. I just want to put it out there - something for Oculus to look into. The part that broke is also really small and I was really delighted to see the way that it is put together. The bit that broke, I don't know, I guess it could be worked on. 

I like trains. Tech stuff. Being a hermit. Baking and getting baked.

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Comments

  • MorgrumMorgrum Posts: 1,402
    Project 2501
    Make a support ticket about this its lokely you can get a replacement hmd
    WAAAGH!
  • nalex66nalex66 Posts: 4,162 Valuable Player
    edited July 2017
    Morgrum said:
    Make a support ticket about this its lokely you can get a replacement hmd
    The OP has already returned it to the shop for a refund and ordered a new one, so now it's the store's problem to get the money back from Oculus.
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  • squidbreakfastsquidbreakfast Posts: 36
    Brain Burst
    nalex66 said:
    Morgrum said:
    Make a support ticket about this its lokely you can get a replacement hmd
    The OP has already returned it to the shop for a refund and ordered a new one, so now it's the store's problem to get the money back from Oculus.
    :) 

    I am not posting this here to rant or anything. Just also curious if anyone else have had this.
    I like trains. Tech stuff. Being a hermit. Baking and getting baked.

    i7 7700K  |  MSI Z270 M5  |  HyperX Fury 16GB DDR4 2133  |  MSI GTX 1080 X 8G  |  Corsair Hydro H115i RGB  |  Corsair RM750x  |  Seagate 2TB  |  Samsung 960 EVO M.2 250 GB  |  Corsair Obsidian 450D  |

  • nalex66nalex66 Posts: 4,162 Valuable Player
    I've never seen or heard of one broken like that. The most common damage complaint for the Rift seems to be loss of audio on the right side due to a damaged ribbon cable inside the extendable side strap.
    i7 5820K @ 4.25 GHz | EVGA GTX 1080 SC | Gigabyte GA-X99-UD4 | Corsair DDR4 3000 32 GB | Corsair HX 750W
    Corsair Hydro H100i | Samsung SSDs: 860 Evo 1 TB, 850 Evo 1 TB, 840 Evo 1 TB | Seagate BarraCuda HDD 3 TB
    My Oculus Medium sketchbook thread, and my Oculus Medium Gallery
  • squidbreakfastsquidbreakfast Posts: 36
    Brain Burst
    Oh ok! nalex66 said:
    I've never seen or heard of one broken like that. The most common damage complaint for the Rift seems to be loss of audio on the right side due to a damaged ribbon cable inside the extendable side strap.
    My audio sometimes drops out mid game but then I just open the audio devices window on my PC, test or properties and then it works again... Really weird but I can live with it.

    I'm trying my utmost best to be super careful with it since it is my baby and I love it so much :hushed: 
    I like trains. Tech stuff. Being a hermit. Baking and getting baked.

    i7 7700K  |  MSI Z270 M5  |  HyperX Fury 16GB DDR4 2133  |  MSI GTX 1080 X 8G  |  Corsair Hydro H115i RGB  |  Corsair RM750x  |  Seagate 2TB  |  Samsung 960 EVO M.2 250 GB  |  Corsair Obsidian 450D  |

  • Percy1983Percy1983 Posts: 1,408
    Wintermute
    Oh ok! nalex66 said:
    I've never seen or heard of one broken like that. The most common damage complaint for the Rift seems to be loss of audio on the right side due to a damaged ribbon cable inside the extendable side strap.
    My audio sometimes drops out mid game but then I just open the audio devices window on my PC, test or properties and then it works again... Really weird but I can live with it.

    I'm trying my utmost best to be super careful with it since it is my baby and I love it so much :hushed: 
    If your audio is dropping like that try and swap USB ports, mine did this on my Z77 intel ports but not my expansion card.
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  • squidbreakfastsquidbreakfast Posts: 36
    Brain Burst
    Thanks! @Percy1983 I'll give it a shot!
    I like trains. Tech stuff. Being a hermit. Baking and getting baked.

    i7 7700K  |  MSI Z270 M5  |  HyperX Fury 16GB DDR4 2133  |  MSI GTX 1080 X 8G  |  Corsair Hydro H115i RGB  |  Corsair RM750x  |  Seagate 2TB  |  Samsung 960 EVO M.2 250 GB  |  Corsair Obsidian 450D  |

  • ZannarZannar Posts: 1
    NerveGear
    edited October 2018
    I have this exact problem, on  the same side as the OP. It litterally looks like the same crack as mine as well. also happened when taking off my head set.                                                                  

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