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Virtually no support, and broken support links

Joker0720Joker0720 Posts: 4
NerveGear
I've been trying for over an hour to get a refund for a product I bought from the store. I went to Oculus support to try and get this going, but their directions for doing so, are not correct. 
  1. Open the Oculus app on your computer
  2. Click  and then select Settings
  3. Under Account, click Purchase History
  4. Find the content you want to request a refund, click  and then select Request Refund 
  5. Follow the on-screen instructions and then enter your Oculus pin to request your refund

    Number 4 is not correct. After clicking Purchase History in the Oculus App, it takes me to https://secure.oculus.com/my/rift/ Not a purchase history. It also says that there should be three dots on the content... there isn't. So, I tried to go to "My Orders", once again, there are no three dots, or anything I can do other than see a purchase receipt. This is not helpful. 
How does one go about getting some support around here? 

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