cancel
Showing results for 
Search instead for 
Did you mean: 

Virtually no support, and broken support links

Joker0720
Sightseer
I've been trying for over an hour to get a refund for a product I bought from the store. I went to Oculus support to try and get this going, but their directions for doing so, are not correct. 
  1. Open the Oculus app on your computer
  2. Click  and then select Settings
  3. Under Account, click Purchase History
  4. Find the content you want to request a refund, click  and then select Request Refund 
  5. Follow the on-screen instructions and then enter your Oculus pin to request your refund

    Number 4 is not correct. After clicking Purchase History in the Oculus App, it takes me to https://secure.oculus.com/my/rift/ Not a purchase history. It also says that there should be three dots on the content... there isn't. So, I tried to go to "My Orders", once again, there are no three dots, or anything I can do other than see a purchase receipt. This is not helpful. 
How does one go about getting some support around here? 

2 REPLIES 2

Morgrum
Expert Trustee

https://forums.oculus.com/community/discussion/56157/need-refund-for-content#latest

Same subject two post which do you want me to answer in?

WAAAGH!

cybereality
Grand Champion
Refunds are being tested only in the UK right now, other regions are not available. If you have a specific issue (regardless of where you are) you should submit a support ticket here: https://tickets.oculus.com
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV