I've been trying for over an hour to get a refund for a product I bought from the store. I went to Oculus support to try and get this going, but their directions for doing so, are not correct.
Open the Oculus app on your computer
Click and then select Settings
Under Account, click Purchase History
Find the content you want to request a refund, click and then select Request Refund
Follow the on-screen instructions and then enter your Oculus pin to request your refund
Number 4 is not correct. After clicking Purchase History in the Oculus App, it takes me to https://secure.oculus.com/my/rift/ Not a purchase history. It also says that there should be three dots on the content... there isn't. So, I tried to go to "My Orders", once again, there are no three dots, or anything I can do other than see a purchase receipt. This is not helpful.
How does one go about getting some support around here?
Refunds are being tested only in the UK right now, other regions are not available. If you have a specific issue (regardless of where you are) you should submit a support ticket here: https://tickets.oculus.com