08-30-2017 05:16 PM
09-09-2017 11:39 AM
03-09-2018 12:52 PM
Did you have any luck securing the necessary document? I'm currently in the same boat and my credit card company has requested the same.
interceptor3277 said:
A few backs back I was struck by the infamous loss of audio in my right earphone. Since I was aware of the obvious product flaw from the MANY discussions here and on Reddit, I immediately contact Oculus Support and jumped through the hoops I knew I would be asked to jump through. (As a launch day pre-order, I am of course out of warranty, but hoped for the best.) Since I doubt it will be covered, I am looking into the extended warranty offered by my credit card. Unfortunately, one item that they require is a repair estimate from a licensed technician. I explained that there ARE no authorized repair centers, but they still require a letter explaining that the item cannot be repaired by one of these non-existent technicians. Has anybody else been through this (infuriating) process, and if so where can I obtain an official document proving that repairs are not offered?