Oculus App restarting computer. — Oculus
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Oculus App restarting computer.

TGR82TGR82 Posts: 3
NerveGear

My rift has been working fine until today when I started the app and it restarts my computer. Had it for about a month and everything has been fine but yesterday I downloaded some new games, did a few updates etc. (non rift) but today things are broken. Unfortunately I have no idea what I may have changed that could cause the issue and forum searches come up with PSU issues and I’m sure it can’t be that because I’ve been using it for a month.

Any ideas?

Comments

  • MradrMradr Posts: 3,348 Valuable Player
    edited September 2017
    Might pull the logs for us and see what we can find, but even if it has been working for months - doesn't mean the power supply isn't the problem either. Power supply like any hardware can ware out over time. That is why they give them ratings like Bronze, Silver, Gold, and Plat. They mean how long they will keep their highest value before the start to drop. Possible that could be the problem. Not saying it is - I am just explaining that anything is possible even with a given amount of time.
  • TGR82TGR82 Posts: 3
    NerveGear
    edited September 2017
    Mradr said:
    Might pull the logs for us and see what we can find, but even if it has been working for months - doesn't mean the power supply isn't the problem either. Power supply like any hardware can ware out over time. That is why they give them ratings like Bronze, Silver, Gold, and Plat. They mean how long they will keep their highest value before the start to drop. Possible that could be the problem. Not saying it is - I am just explaining that anything is possible even with a given amount of time.
    I've done that, where do I send / post them?
  • TGR82TGR82 Posts: 3
    NerveGear
    Can anyone help?
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Please submit a support ticket. Thanks. https://support.oculus.com
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
  • zorexzorex Posts: 25
    Brain Burst
    The same is happening to me until yesterday. I've been using the rift one year without problems.
  • cyberealitycybereality Posts: 26,156 Oculus Staff
    Can you please post your logs here and also submit a ticket so we may investigate? Thanks.
    AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i
    Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
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