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Fatal Error KCup has crashed

rev.chumleyrev.chumley Posts: 3
NerveGear
I'm having a issue with Medium where it crashes on launch with the error Fatal Error Kcup has crashed.  Everything else launches fine that I've tried. I've looked through some of the other threads and most of those are crashes on menus, I can't even get that far. Any ideas?

Comments

  • rev.chumleyrev.chumley Posts: 3
    NerveGear
    edited October 19
    Im starting to think its because I have my 3 monitors and the Rift split between the onboard HDMI and the RX 470 HDMI.  I've ordered some dongles to convert my monitors to display port so i can run them all off the RX 470. We'll see if that works in fixing it.   Figured this was it after i tried to load Quill and it told me I needed the Rift on the same card as the monitor.
  • MattHickmanMattHickman Posts: 284 Oculus Staff
    Most of the crashes we see are from people running various forms of performance tuners that affect the GPU, outdated AMD drivers were a frequent culprit, and some Malware scanners for some reason have a problem with Medium. Specifically that KCup crash we found an issue with unloading assets but you wouldn't likely see that on boot. We have a fix going through our QA right now and should be ready soon.

    Attaching crash logs here would help though, helps us zero in on any obvious culprits but unusual video setups can certainly cause strange problems with OpenGL.
  • virtualswedenvirtualsweden Posts: 19
    NerveGear
    And the crashlog is found where?
  • MattHickmanMattHickman Posts: 284 Oculus Staff
    Logs can be found at:
    C:\users\*username*\AppData\LocalLow\Oculus\Medium\log
  • rev.chumleyrev.chumley Posts: 3
    NerveGear
    Looks like I was correct about the split monitors.  I juggled the monitors and put the main monitor on the same card as the Rfit and it launched no problem and ran fine.  Just to make sure I swapped it back and got the same error.   My main monitor was HDMI from my motherboard and the Rift was HDMI from the RX 470 giving that error. 
  • matttheginge1matttheginge1 Posts: 4
    NerveGear
    I have been having the same issue with medium and also with quill, I am going to change to a displayport cable for my monitor now il let you know my progress

  • SivveSivve Posts: 6
    NerveGear
    My medium is crashing as well ”fatal error kcup” any solution for this yet. Seems like a lot of us is experiencing this error
  • SivveSivve Posts: 6
    NerveGear
    Kcup error here to. Did not getbthem before the update now it crashes on start
  • MattHickmanMattHickman Posts: 284 Oculus Staff
    Fix for the fatal error kcup should be out this week.
  • SivveSivve Posts: 6
    NerveGear
    Oh, GREAT! Love medium! I would like to se a pinch-brush in it as well :-)
  • P3nT4gR4mP3nT4gR4m Posts: 1,045 Poster of the Week
    edited November 14
    Just had my first one of these tonight. After about an hour sculpting. Was the opposite of happy. On the plus side "Shitbreathing dire weasel!" spontaneously entered my vocabulary and I kinda like it. Especially when yelled at the top my lungs.
  • MattHickmanMattHickman Posts: 284 Oculus Staff
    Good news, patch just went live. Sorry about the crashy pants
  • SivveSivve Posts: 6
    NerveGear
    @MattHickman
    Sorry bad new! Din not work at all. I do not get Kcup error any longer but it still craches at start when the "O" appears.
  • SivveSivve Posts: 6
    NerveGear
    tried to uninstal and restart, but that did nothing
  • SypherxSypherx Posts: 4
    NerveGear
    In the log there is an error and I'm not sure if this is the cause:


    GLFW Error [65542]: WGL: The driver does not appear to support OpenGL
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